Downtown Subaru

Melissa Yiu - Outstanding Sales Representative We were so pleased to have met Melissa upon arrival to purchase our second vehicle from Downtown Subaru. She is the best sales representative I have e We were so pleased to have met Melissa upon arrival to purchase our second vehicle from Downtown Subaru. She is the best sales representative I have ever met. Melissa is friendly and knowledgeable which put us at ease. Melissa is thoughtful and pay close attention to details. I greatly appreciate the care she put into our purchase and delivery. She carefully walked us through everything and made the process simple to understand. Melissa made us feel valued and treated us like family and friends. We trusted her with her expertise in Subaru vehicles and would not hesitate to recommend her to future customers. Melissa is a 10! A+! More

Melissa Yiu - excellent service Knowledgeable, informative, stress-free, discussed everything thoroughly. Patient all through the process and made sure we were satisfied. Best car pu Knowledgeable, informative, stress-free, discussed everything thoroughly. Patient all through the process and made sure we were satisfied. Best car purchase experience I've had. More

David Robe is an excellent rep. David was easy to deal with, no pressure, minimal haggling required, and he kept doing stuff that protected US. We had a couple of issues with some o David was easy to deal with, no pressure, minimal haggling required, and he kept doing stuff that protected US. We had a couple of issues with some of the new computer-driven features that were corporate Subaru problems and David worked hard after the sale to get them resolved. We had a very good sales rep with our previous string of Nissans, and our last Honda rep was good as well, but David is the best we have ever dealt with. More

Happy I would recommend Melissa and refer people to her in a heart beat. She will take all the time you need to discuss numbers and needs and provides a tho I would recommend Melissa and refer people to her in a heart beat. She will take all the time you need to discuss numbers and needs and provides a thorough not cursory walk through the car when it’s ready. She is an absolute super star in terms of customer service before as well as after the purchase! She really makes an effort to make sure you are happy. Subaru Canada should clone her. More

Excellent service by Melissa Yiu We recently purchased our second vehicle from this dealership and met with Melissa Upon our arrival. She was very informative, knowledgeable and court We recently purchased our second vehicle from this dealership and met with Melissa Upon our arrival. She was very informative, knowledgeable and courteous throughout the service she provided. We are very satisfied with our purchase and would recommend her expertise to future customers. More

Olivia helped me buy my car, I felt she was on my side, she made buying a car a pleasant experience. I am so glad I came back to downtown Subaru to buy my 2020 Impreza she made buying a car a pleasant experience. I am so glad I came back to downtown Subaru to buy my 2020 Impreza More

Melissa - Exemplary customer service. When I decided to buy my first car in Canada, my primary requirement was an affordable and proven AWD, to brave the Canadian winter-road conditions. S When I decided to buy my first car in Canada, my primary requirement was an affordable and proven AWD, to brave the Canadian winter-road conditions. So Subaru (and Crosstrek) was a no-brainer for me. I had visited two other Subaru dealerships, both of them much closer to my home, before deciding on Downtown Subaru. The reason I decided to go with them was Melissa Yiu. The cordial service offered by her was in drastic contrast to the cold shoulder and the aggressive salesman techniques that I had noticed at the other two dealerships. Even after-sales, Melissa had been quite approachable for some queries regarding my car, winter tire requirements etc and I have found that she had always responded promptly to my calls and emails. Moreover, while dealing with Melissa, I felt that she is a straightforward person and I would very much prefer to deal with someone like that and give my business to them, any given day, rather than a fast-talking aggressive salesman or worse, a snobbish one. Business has to be earned, and in my case, Melissa did that for Downtown Subaru. I would gladly recommend her as a trusted car dealer to any of my acquaintances. More

Quick, responsive, and fair pricing. Jeff always accommodates and tries to work around my schedule. Work is consistent and as promised. I always recommend friends. Thanks! accommodates and tries to work around my schedule. Work is consistent and as promised. I always recommend friends. Thanks! More

Melissa Yiu: superb customer experience! It is my first time buying a car. But from the moment I stepped inside Downtown Subaru, Melissa, the sales consultant, was nothing but patient and inf It is my first time buying a car. But from the moment I stepped inside Downtown Subaru, Melissa, the sales consultant, was nothing but patient and informative in helping me choose the right model and trim. I ended up getting a 2020 Subaru Outback. I have been driving my new car for almost three weeks, and I am more than happy. Indeed, it is the best Outback Subaru has ever produced. All thanks to Melissa for helping me make intelligent choices and navigating through the paperwork. She is likewise within reach whenever I have questions about the various functions of the car. Nothing beats a positive buying experience and impressive after-sales customer service. More

Customer is always wrong - recommended unnecessary service I have a 2009 STi that has recently started leaking oil somewhere on the exhaust causing a burnt oil smell. It is a minor leak, as I have not had to a I have a 2009 STi that has recently started leaking oil somewhere on the exhaust causing a burnt oil smell. It is a minor leak, as I have not had to add oil since my last change 2,500km ago, but annoying nonetheless. The last time I changed my oil - I do most of the service myself, I noticed that there was oil on the passenger side of the engine, about half way up the motor, and figured an oil seal had gone, possibly around the variable valve servo, and I needed a professional to sort out this problem. The service department at Downtown Subaru came back with the diagnosis that the oil drain plug was leaking. I asked the service associate if they could please look on the passenger side of the engine as it is impossible for oil from the drain plug to get anywhere near the exhaust, and he said he would have his tech take another look. He came back with the same diagnosis and wanted to fix the drain plug, and perform an engine shampoo for roughly $75 and then look for any other leaks. I asked if they even looked at the passenger side of the engine and got no response. I then said I am not paying for an engine shampoo because I have a pretty good idea what the problem is, and they just need to have a look where the real leak is. The response from the associate was that I free to get a second opinion and I can come and get my car anytime. I can't tell you how shocked I was. When I picked up my car, I expressed my dismay to the associate and he said that his tech has 30 years of experience and he knows what the problem is, and completely ignored any suggestion I had. The service manager said the exact same thing. The implication was that this service tech knows everything, and I am an idiot. I begged them to look where I found the oil coming from, and they just said "no, we are only going to do what our tech says.". I thought the customer was always right, but not at Downtown Subaru. More