Downtown Subaru

This is basically my third car within my household in the past two years. Melissa Yiu was excellent, if you have any questions or concerns she replies instantly. I basically started without owning a Subaru a past two years. Melissa Yiu was excellent, if you have any questions or concerns she replies instantly. I basically started without owning a Subaru and now Subaru is a brand that I would consider first, I would recommend to all my relatives and friends. More

Melissa is the best car salesperson we have ever met, and this is literally the 8th car that we have purchased in our lives. Melissa is friendly, down-to-earth, and did not try to upsell anything. She listen this is literally the 8th car that we have purchased in our lives. Melissa is friendly, down-to-earth, and did not try to upsell anything. She listened to our needs, remembered little details, and made useful suggestions. We did not feel pushed at all, even when we were the last customers and they were waiting to close for the day. She is detail-oriented and provided information on extras like winter tires and a rear bike-rack (that we requested). She kept us informed throughout the whole process, and during the time that we were waiting for our car to arrive, her communication was steady and informative. To be honest, this transaction that lasted a few months from start to finish was one of the best customer service and purchase experiences that I have ever had, and that I can remember. We live in downtown Toronto where there is plenty of good service, but this whole experience just blew me away. With all that is going on with lockdown and bad news here and there, this transaction with Melissa has made myself and my family so happy and tremendously grateful. We did our research before coming to Downtown Subaru and there is a reason why there are so many good reviews. Thank you to Melissa and Downtown Subaru and we will definitely be back. We look forward to it!!! We love our car and thank you!!! :D More

Our family just got our second car from this dealership and its been great experiences both times. Melissa Yiu is super knowledgable and helpful and made everything really easy for us. Next time we need a and its been great experiences both times. Melissa Yiu is super knowledgable and helpful and made everything really easy for us. Next time we need a new vehicle we are definitely going back to see Melissa. More

Buying my new Forester with Melissa was great! Her friendly, knowledgeable way made car shopping enjoyable. She was super attentive to my needs and concerns, and was thorough in explaining the details friendly, knowledgeable way made car shopping enjoyable. She was super attentive to my needs and concerns, and was thorough in explaining the details of the 2 vehicles I was considering. When I picked up my car, she spent lots of time reviewing all the features individually with me. She encourages ongoing communication if I have any questions or concerns which is super great. Thanks Melissa...your happy customer Dianne! More

Melissa Yiu was an absolute dream to work with. She is the right amount of friendly, professional, patient, and thorough. Never pushy or annoying. We are so happy with her support, the location and the the right amount of friendly, professional, patient, and thorough. Never pushy or annoying. We are so happy with her support, the location and the car! Thanks Melissa and Subaru. We will be back! More

We chose Melissa to work with because of all the recommendations on Dealer Rater. Thanks everyone! It was great to work with a sales person who could provide all the information we needed without recommendations on Dealer Rater. Thanks everyone! It was great to work with a sales person who could provide all the information we needed without being pushy. Very happy with our new Forester so far, More

Melissa Yiu is the best. She is efficient, knowledgeable, very responsive via email, and friendly. Will be my go-to dealer for years to come very responsive via email, and friendly. Will be my go-to dealer for years to come More

Melissa Yiu was an absolute pleasure to work with. She answered all of my questions quickly with very detailed responses, and was very patient and kind with me and my family. This was my first time purcha answered all of my questions quickly with very detailed responses, and was very patient and kind with me and my family. This was my first time purchasing a car and she made it a great experience for me. I highly recommend both the Downtown Subaru and Melissa! - Noelle More

Melissa was amazing to work with, very knowledgeable and easy to speak too. She answered my questions promptly. Subraru Downtown is lucky to have her. easy to speak too. She answered my questions promptly. Subraru Downtown is lucky to have her. More

Melissa Yiu - what patience, how helpful, truly a pleasure. No matter how many questions I asked, there se was with an answer and a smile. pleasure. No matter how many questions I asked, there se was with an answer and a smile. More