Downtown Hyundai

Customers be warned!!! So an excellent sales experience with an excellent team of people led by a very dedicated lady who obviously was totally genuine and professional ev So an excellent sales experience with an excellent team of people led by a very dedicated lady who obviously was totally genuine and professional every step of the way. I bought a Hyundai Equus, used, and fell in love with that car and the people at downtown Hyundai. I also purchased a power train warranty right from the get go for piece of mind as the car had a 100k Kms on the dial. Now let’s talk about the service team....not so encouraging. I know there job is very challenging but I believe it is important to treat customers fairly based on the issue on hand. Well forget the first service which cost over $400 and that experience, it was like I am doing them the service I had to call and enquire and follow up to pick up the car, he’ll they did not even know where the car was for over an hour never mind has someone taken it for a joy ride. Wow! Then one day a couple of weeks later the car won’t start. I thought alternator or battery. Boosted the battery Sunday the car worked and then battery charged for some time however leave it for a few hours it would not start again . It was time to take it in. The team was as needed but I got a phone call to my cell phone telling me that the battery tested weak and needs to be changed which is not covered under warranty running me a tab of $610 plus inclusive of the service I asked if it was not the alternator (which would have been covered under the power train warranty). I went to pick the car up and drove it out not realizing that the VSM OFF light was on. Pressed the VSM button on doesn’t work tried all the buttons they all worked except the adaptive cruise control got a small red warning light and it did not work. I turned around and went straight back to the dealership they brought someone from another location who tested the lights and realized that some resets had to be done after the battery was changed however they missed resetting. I pointed out to one SCC Hardware error that was showing and he said that will go away when the Reset is complete. Reset was done, testing completed, SCC hardware error comes up and the same issues remain. Puzzled the technician says I guess you have to bring it in for another check up. So I had to book an appointment to bring it in and have it checked. Wow!!! I did for the following Tuesday that was Friday we were at now. Tuesday came took the car back to them and was told that I had to leave it there for the day in order for them to diagnose the issue. Kept following up with them myself until the end of day when I called and was told that they get could not resolve the issue and it has been escalated to Hightech a division incharge of the high end hyundai. I was told to expect a call within the week. 8 days went by and no call. I drove in to see them. Only the way tech who registered my issue could assist and that I had to wait for him to find out what the update was. 40 minutes later I saw Brandon who I have dealt with previously and knows me that I am not Richard my co-signer on the financing but Patrick who is the person dealing with and driving the car. He spoke to someone and hung up telling me that they know what the issue is but he needs to get warranty approval first since the part they need to replace is very expensive before telling me what the issue is. 6.05 pm I get a txt msg from Richard: part not covered under warranty cost $6000. WHAT? Why wasn’t I called and how convenient there was no one to talk to at this time. I cannot wait to speak to someone about this issue cruise control module is not part of the cars powertrain warranty? And the Vehicle Management system for the car is off and cannot be manually over ridden as the car was initially built and has a button for it and that is not part of the powertrain warranty? Are you guys serious? We went from booking the car for a battery change ND no other lights or warning signals showing at all to returning the car with this MAJOR issue to boot? And you want me to pay for it are you all out of your minds? Can you reason with me please? I am hurting trying to understand wth? More

Great customer experience David was a pleasure to work with and helped us get a great deal on our first car. After visiting a half dozen dealerships, David was very helpful in David was a pleasure to work with and helped us get a great deal on our first car. After visiting a half dozen dealerships, David was very helpful in finding something that met our needs. More

Look for David for your Hyundai My family and I recently visited Downtown Hyundai. David helped us getting our new 2018 Santa Fe. He patiently went through all the options and fina My family and I recently visited Downtown Hyundai. David helped us getting our new 2018 Santa Fe. He patiently went through all the options and financing with us. We are extremely happy with our purchase, and I highly recommend that you look for David Shafir at Downtown Hyundai. More

David Shafir was great thanks for your help! There's no pressure to buy. It was a really good experience. We tried several other dealers and came to here. Sandy was also a big help. And David Sha There's no pressure to buy. It was a really good experience. We tried several other dealers and came to here. Sandy was also a big help. And David Shafir was great thanks for your help. More

Great experience with David! Great experience start to finish. David answered all my emails promptly and delivered on everything when I arrived in person to finalize the deal and Great experience start to finish. David answered all my emails promptly and delivered on everything when I arrived in person to finalize the deal and pick-up the car. Would not hesitate to recommend the service at Downtown Hyundai. Loving the Tucson - thanks David! More

Treat you like you are wasting their time I came to buy a car. New salesman refuse to give me car info catalog or anything about the cars I was looking at saying I can see in the website. A I came to buy a car. New salesman refuse to give me car info catalog or anything about the cars I was looking at saying I can see in the website. Also I asked about a car not in their inventory and they just said is not available without offering to look in other Hyundai in the city. Did not help I was taking photos of the cars and the sales men already saying goodbye opening the door for me to leave when I was still interested in looking at cars. He didn’t open the trunk when Inqas trying to peak inside. Very rude. Worst experience in dealership. You lost a sale, going elsewhere. More

My surprise Elantra Quite accidentally we drove in to the Downtown Hyundai dealership about a year ago. I was not planning on buying a Hyundai car but David Shafir convi Quite accidentally we drove in to the Downtown Hyundai dealership about a year ago. I was not planning on buying a Hyundai car but David Shafir convinced us otherwise. He was very knowledgeable and explained most aspects of the car in a clear way, In addition, he took us for a test drive to demonstrate some of the new features to us. The price was very appealing and before we knew it we had a new Elantra. David really was a terrific salesman. He must have spent nearly two hours with us and assured us that we could return any time with questions. During the following year the car has given us no problems at all. It was a good decision to buy a Hyundai! Norah More

Our new Kona has arrived. We picked up our new Kona yesterday a Turbo Trend. Our salesperson David Shafir was great, very knowledgable, and very dedicated He took over an We picked up our new Kona yesterday a Turbo Trend. Our salesperson David Shafir was great, very knowledgable, and very dedicated He took over an hour and completely review every feature on the Kona. Top knotch salesman More

David Shafir and our new Kona David Shafir is very knowledgeable and helpful. We were back to see him three times before we made our final decision. Once our Kona came in we were n David Shafir is very knowledgeable and helpful. We were back to see him three times before we made our final decision. Once our Kona came in we were notified right away and David went over the whole vehicle making sure we knew how things worked. Great job David! Thank you again More

David Shafir was excellent! We have nothing but positive things to say about Downtown Hyundai and David Shafir. He was kind, knowledgeable and we got exactly what we wanted. Woul We have nothing but positive things to say about Downtown Hyundai and David Shafir. He was kind, knowledgeable and we got exactly what we wanted. Would definately recommend! Everyone we dealt with that day was very helpful. More