Downtown Hyundai

Very Bad Customer Experience Such a bad experience at the dealership. You get in there for the 1st time and there is literally no one to assist you until you ask for help. The ma Such a bad experience at the dealership. You get in there for the 1st time and there is literally no one to assist you until you ask for help. The manager, I don’t even remember the name correctly. I think it was “Ceaser” I guess calls me and tells me if I want the car at the negotiated price, I must return to the dealership on the very same day ( it was a snow storm in that day ). IMAGINE!! How can someone be so unprofessional and inhuman to say that. Once the deal was done. There wasn’t even a word of Thanks from his mouth. On top of that if I am late by a few minutes due to bad weather, I was given a big lecture on the importance of their Finance Manager’s time. I wanted to rate it 1 star. But only because of David I am giving it a 2 star rating. More

A breath of fresh air. I'd like to thank David Shafir from Downtown Hyundai for making purchasing a new car an absolute pleasure, it was enjoyable and very stress-free and I I'd like to thank David Shafir from Downtown Hyundai for making purchasing a new car an absolute pleasure, it was enjoyable and very stress-free and I am so happy with my purchase. After visiting many neighborhood dealers it was a breath of fresh air to receive the level of customer service and professionalism from Hyundai. I had a test drive with David and he was meticulous in making sure I understood every detail and function of the car. It was very genuine and honest and was 100% the reason I bought the car. Thanks Downtown Hyundai and David. More

Positive visit with my daughter to purchase her first car. This was my first visit to any Hyundai location. Through interaction with Quaison of the operations department, we met General manager-Sandy, who was This was my first visit to any Hyundai location. Through interaction with Quaison of the operations department, we met General manager-Sandy, who was very knowledgeable about the cars on her lot, confidently giving us history, characteristics and prices with no pressure. She was a good listener and once she understood what we were looking for, readily identified the cars on the lot that may meet our criterion. She then directed one of her staff-Paul who did the showings and took us on the test drives. The staff there worked like a well-oiled machine. Needless to say we bought a great car within our budget. It was an awesome experience brought about by the boss-lady who set a great example for her mostly-male staff to follow. More

Smooth experience purchasing Santa Fe This was my second Hyundai purchase, and 1st time dealing with the downtown location. When I arrived for my test drive, I was greeted immediately fr This was my second Hyundai purchase, and 1st time dealing with the downtown location. When I arrived for my test drive, I was greeted immediately from Cezar who had the car ready for the ride. Cezar was very welcoming and made my fee comfortable. During the test drive he explained and showed me all the newest features of the 2019 Santa Fe. Throughout the purchasing process he was very responsive and patient. Upon making the decision to buy the car Cezar made sure the financing manager, David was ready with all the details. Financing was extremely smooth and I was able to pickup the care within days of completing the paperwork. Overall I would highly recommend this dealership. More

Great experience of getting my first car Overall, it was an interesting process. But David, and the whole Hyundai staff were very helpful and helped me select the car of my dreams. You should Overall, it was an interesting process. But David, and the whole Hyundai staff were very helpful and helped me select the car of my dreams. You should definitely atleast take a look at the downtown Hyundai if you are in the market of purchasing a new vehicle. More

Worst and disrespectful Hyundai Dealer I have ever met Today we travelled from Bowmanville to Downtown Toronto Hyundai ,on the commitment from one of the managers of Hyundai Downtown. We took the test driv Today we travelled from Bowmanville to Downtown Toronto Hyundai ,on the commitment from one of the managers of Hyundai Downtown. We took the test drive of the vehicle which we were suppose to buy and we paid $500 ad security deposit ,waited around 5 hours for the signing of the documents. After we finished the signing we asked the delivery date for the car which we have already seen but to our surprise the car was sold to somebody else. Then we ask can we get that same car and the reply was “WE CAN CONFIRM IT BY MONDAY WHETHER WE CAN OR WE CAN’T”. This kind of attitude from Hyundai towards their custmers are really vey dissapointing. The owner asked and forced us to cancel the deal with disrespectful manner. The owner and staff needs a customer service training. I really suggest that no one should visit Hyndai Downtown Toronto. More

Downtown Hyundai Delivered! I recently purchased a new 2018 Elantra Sport Tech, and could not have had a better experience thanks to Downtown Hyundai, and David Shafir. After a I recently purchased a new 2018 Elantra Sport Tech, and could not have had a better experience thanks to Downtown Hyundai, and David Shafir. After a bit of a rough start at another dealership which ended with me leaving empty handed, I continued my search and was contacted by David. After meeting with David and team at Downtown Hyundai I walked out with the deal I wanted, and only had to wait for confirmation they had found the colour of choice (white). Needless to say they delivered, and given I was shopping for a 2018 Elantra Sport Tech at the end of October, there was the understanding that it was in limited supply and I may not get the colour I wanted (and instead would have to accept whatever other colour they could find out there). A few days later I was back at Downtown Hyundai meeting with David finalizing the paperwork and collecting the keys. David and team provided great service, and a comfortable shopping experience. I would highly recommend Downtown Hyundai, and would ask for David Shafir who offers a comfortable, zero pressure sales experience. I couldn't be happier with my overall time buying my new car, and am loving the new ride...of course. Thanks David and Downtown Hyundai! More

New car just want to share my experience these guys are awesome and helpful it was my first car in canada and they did their best specially David SHAFIR (sal just want to share my experience these guys are awesome and helpful it was my first car in canada and they did their best specially David SHAFIR (sales person) really appreciated the service,nice guy, extremely recommended. Thanks David More

buy a new car i just want to share my experience these guys are awesome and helpful it was my first car in canada and they did their best specially David (sales i just want to share my experience these guys are awesome and helpful it was my first car in canada and they did their best specially David (sales person) and her manager who was so kind, cooperative, lovely. More

Such a great team! Quite honestly, the wonderful people at Downtown Hyundai were a major factor in us even deciding to purchase a vehicle. After visiting several dealers Quite honestly, the wonderful people at Downtown Hyundai were a major factor in us even deciding to purchase a vehicle. After visiting several dealerships in the area, this team is by far the most genuine and approachable I’ve seen. Would certainly recommend! More