Downtown Hyundai

Dealt with Julie which seemed okay until I got the bill. I brought three coupons which were mailed to me by Hyundai. I guess if you use coupons, they make sure that they sell a lot to you. One was for Coo I brought three coupons which were mailed to me by Hyundai. I guess if you use coupons, they make sure that they sell a lot to you. One was for Coolant Flush and Fill, One for Front Brake Service and one for Timing Belt replacement. I was home when they were working on my car and I get a phone call. Julie asks for the okay to go ahead with the brake work. I say yes. She never says they are going to replace the rotors. I would have said NO WAY. I only have 78,000 km on my car and I baby it. I don't brake hard when coming to a red light or Stop Sign. I slow down with proper anticipation of necessary brake application. I believe the disc brake pads probably need replacing so that was okay. I'm sure the rotors could have been "machined" and that they weren't too thin. I even told Julie before any work started that a Hyundai Service Manager, told me, don't let them replace the Tensioner. He said they never wear out. Of course they replaced it at $154.65. The coolant Flush And fill is another $90. I don't know if that is fair or not. I just think $1,200 is too steep for these three services. More

I took my vehicle to Downtown Hyundai for a routine service, actually the second time to this dealership. Both time greeted by Rob, nice enough guy, very knowledgable and willing to explain certain co service, actually the second time to this dealership. Both time greeted by Rob, nice enough guy, very knowledgable and willing to explain certain concepts. However, during one of the conversations between Rob and myself, the repair guy (Mike) who was actually doing the work on my vehicle walks into the reception area and decides to involve himself in an on-going conversation. Worse of all, he was rude and condescending to me. Rob tried to smooth things over by doing an introduction. Too late.....damage was done. Overall, the experience was ok, however, I woluld suggest that the repair staff receive some sort of customer service training if they are expected to interact with clients. More