Downtown Hyundai

Just What I Needed Someone else who posted here had pretty much the identical experience to mine. My 5 year old (and much loved) 2010 Elantra Touring wagon was written Someone else who posted here had pretty much the identical experience to mine. My 5 year old (and much loved) 2010 Elantra Touring wagon was written off leaving me without a vehicle and an insurance cheque for not enough money to buy a new car. Fortunately, when I stopped by, David Shafir showed me a used 2012 Elantra Touring with only 30, 000 km on it. It was in immaculate shape and just within my price range. (I had paid off my 2010 and wasn't looking to have another monthly car payment). David was a great help, answered all my questions and concerns about buying a used vehicle and ensured that the car was washed, detailed and fueled for my pick up appointment. He did a great job for me and I'm sure he would for you too. Terry Jones was also great to deal with and walked me through all the paperwork easily and efficiently. More

CUSTOMERS BE WARNED I've been storing and swapping my winter and all season tires here for 4 years (bought my winter tires from them in 2011). At the past service appoint I've been storing and swapping my winter and all season tires here for 4 years (bought my winter tires from them in 2011). At the past service appointment for tire swap, I waited over 3 hours because they purportedly could not locate my tires, and - worst of all - my vehicle eventually returned from their off-site garage with mismatched tires that are in horrible condition and made in different years. In short, these clearly were not the same tires I had entrusted to Downtown Hyundai for storage over the past winter season. The all season tires that I had stored through them were the stock tires that came with vehicle, and have been regularly rotated and evenly used. They have healthy tread depth remaining given the vehicle's low mileage - 67000km on two different sets of tires (winter and all season). The tires that are now mounted on my vehicle are obviously mismatched and did not originate from the same source. They were made in different years (as shown by the serial numbers). Two of the tires had less than 1/3 of the tread depth remaining as compared with the other two. The two tires with no treads left had cracks all over the tire surfaces, while the other two tires bore significant cuts and abrasions and looked like they had been repeatedly rammed into. I raised the issue with the service manager (Peter Kakaletris) and general manager (Sandy Glover) right away. Their dismissive attitude could not have been less helpful - basically said there was nothing they could do and I was to wait till end of season to see if any tires happen to be left over. Instead of going to the shop to investigate while the problem was still fresh, they were mainly concerned with getting me to leave the dealership premises. At that appointment and through subsequent emails, the general manager Sandy Glover refused to acknowledge the apparent problem or engage in even a basic discussion about the merit and substance of my concerns. Instead, her only argument was that Downtown Hyundai's tire storage/retrievel process guaranteed that these mismatched/worn out tires had to be mine. It was no use explaining to her that all business processes ought to be measured by their outcomes, and that it's fallacious to discount problematic outcomes that clearly impugn the underlying process especially when the process in this case cannot possibly be watertight. Ms. Glover had no answer to the simple fact that the tires given to me were made in different years and are so mismatched that they could not have been the stock tires that came with my vehicle or originated from any singular vehicle. I even had the Hyundai dealership that I bought my vehicle from confirm in writing that these tires could not have been my stock tires. Moreoever, I repeatedly offered to make available a complete set of ALL my service records/receipts since my vehicle was purchased, which records show that Downtown Hyunda is the ONLY service provider that has swapped/stored my tires. But my offers were never even acknowledged. No amount of facts or common sense could get management to engage in a constructive conversation with me. I made it clear to the dealership that all I wanted was my tires back, given that I felt extremely unsafe driving my family on a set of mismatched tires of unknown origin. If my tires have been lost (or purposely "misplaced"), it was Downtown Hyundai's basic obligation to compensate the cost of procuring/installing a comparable set of used tires of reliable origin, which probably only amounts to a few hundred dollars and would be nothing compared to the businesses I've given them throughout the years. However, my multiple attempts at good faith private resolution only proved futile, and management NEVER offered me a solution - much less an apology. Frankly, if Downtown Hyundai management or ownership had just apologized and acknowledged their mistake (whether negligent or intentional), I would never post this review or consider pursuing other formal/public channels of resolution. But given the way they choose to conduct business and treat a long time customer despite being afforded multiple opportunities to rectify the situation privately, it's a matter of principle that I must warn other customers about this dealership. More

Great experience I purchased my new to me vehicle at Downtown Hyundai after my car was written off an accident. I had not been planning to purchase a new vehicle but I purchased my new to me vehicle at Downtown Hyundai after my car was written off an accident. I had not been planning to purchase a new vehicle but found myself in need of a new one quickly. I described what I was looking for and was shown vehicles matching my needs. Chan and his manager Malcolm offered me incredible customer service throughout the entire process of purchasing my new vehicle. I would definitely return and recommend Downtown Hyundai to anyone in the market for a new vehicle. More

it was a good experience over all it was good and i couldn't believed that i will get approved in spite of some issues and i find the dealership staffs are there to help and over all it was good and i couldn't believed that i will get approved in spite of some issues and i find the dealership staffs are there to help and do their best for customer satisfaction. I definitely recommend downtown hyundai especially David. More

best service The overall experience has been the best for all 6 cars purchased Very friendly service and helpful staff in all. Keep up good work. A-1 The overall experience has been the best for all 6 cars purchased Very friendly service and helpful staff in all. Keep up good work. A-1 More

Our Purchase at Downtown Hyundai We purchased a used car from Downtown Hyundai. It was a very good experience. We would like to specially thank David Shafir, not only a good sales pe We purchased a used car from Downtown Hyundai. It was a very good experience. We would like to specially thank David Shafir, not only a good sales person, also a very nice person. We could tell he loves what he does. Thank you David for making this experience smooth. Downtown Hyundai offered us a great service. We will definitely recommend friends, family and colleagues (and we already have done so), to visit Downtown Hyundai when looking for a new or used car, and to ask for David. Thank you. Veronica & Juan More

cavet emptor Please please and please read this before you commit to buying a car from this dealer especially if you have to deal with the sales guy who I will cal Please please and please read this before you commit to buying a car from this dealer especially if you have to deal with the sales guy who I will call Mr. C & sales manager Ms. S (what a disastrous team). They have the worst customer service skills I have ever experienced (you can make it work to your advantage though because their sloppiness worked out for me in the end). Reasons not to buy from them: - They won't let you take the vehicle for a test drive on the highway - customer service is terrible after you commit to buying, before then they suck upto you- offer you water/coffee The bad experience started on the day I was to pick up the car I was interested in. I was picked up from work by (close to  union station) one of downtown hyundai employees. On getting to the dealership I was informed that they couldn't finish up the minor fixes they had agreed to on the purchase agreement and I would have to bring it in another day (something they could have told me about over the phone). I told them i would have appreciated it if they requested  a day or even an extra week if they needed it...I don't want to drive over 25 km one way for something they considered minor. Long story short, the sales guy - Ceasar tried to force me to take the car that day. 30 mins after arguing back and forth, he realized that I wasn't going to take the car, he offered I come back for it another day, which was fine with me. So I asked them to take me back to my workplace or GO station  (whichever is easier for them) as I'm not familiar with how to move around in Toronto plus it was a cold rainy night too (wasn't even properly dressed for the weather since I thought I was driving home). I was totally shocked that they refused to especially when it was their fault they screwed up. Sandy the manager wasn't any better than her subordinate Ceasar...she literally told me being dropped off wasn't part of the deal, which I was quite aware of...being picked up from my office wasn't either but a courtesy thing on their part. She gave me option to opt out of the deal if not happy and that's what I did with a full refund of my deposit. That's how  you get treated by this dealer when you spend about 15k cash. They give dealers bad name because after that ordeal I promised not to deal with them. Best part was it led me to a better dealer - auto sales depot and I got a 2015 model for same price I would have paid to downtown hyundai for 2013 that has 30+k. Ended up with a 2015 with only 7K on it from auto sales depot, to further reassure me there's nothing wrong with the car, auto sales depot took my car to my mechanic to check it out for me. When the mechanic complained about a minor thing, auto sales depot fixed it and took it back to my mechanic without any deposit (because it was too good to be true I even pulled a carfax on it). Thank God for the sales manager  & sales guy terrible job- would never want anything to do with them despite the fact I was offered free oil changes by another employee, which I think it is a slap on the face...who would want to deal with them after all that horrible experience??? More

Terrible Service Dept I've had my car into this dealership in the past for standard servicing (e.g. oil changes, tire changes, etc.). Service has never been great and thei I've had my car into this dealership in the past for standard servicing (e.g. oil changes, tire changes, etc.). Service has never been great and their prices are what you would expect from a dealership. Truthfully I've used them because I'm close by and it's easy to drop off my Santa Fe there. That said, over the past several years everything about the dealership and service centre has gotten worse. Took my 2010 Santa Fe in to have the starting system looked at. It was often clicking several times before actually starting up and this wasn't a battery issue since it was doing this with both the original battery and the replacement battery. I phoned several days ahead and booked a time to take the car in. It sat in the lot for much of the day before they even looked at it. Why schedule anything if it's simply going to sit in the lot and not get looked at??? Awful service. Awful atmosphere. Awful all-around experience. Take your vehicle somewhere else... anywhere else! More

Worst Dealership Ever I purchased a used vehicle from Downtown Hyundai. The vehicle was sold with a certified safety and a guarantee that the car was in working condition a I purchased a used vehicle from Downtown Hyundai. The vehicle was sold with a certified safety and a guarantee that the car was in working condition and free of problems. When I took possession of the vehicle several problems were detected. Downtown Hyundai would not fix the problems or compensate me to get them fixed. Some of the issues were major issues. This is the worst dealership I have ever dealt with and would never buy another car from them. I would not recommend this dealership to anybody. More

(Service) Check your bill before committing a payment I had my car in for a simple oil change whose bill should have been around $70 (synthetic, 5W30) Instead I was billed $98 tax in. Flaws I found:L I had my car in for a simple oil change whose bill should have been around $70 (synthetic, 5W30) Instead I was billed $98 tax in. Flaws I found:L - $15 charge for a 'Vehicle inspection report' I did NOT ask for. Checks on tire pressure / lighting / horn / windshield...I can do these myself my god. What is funny though, when I talked about the oil change cost to the service staff she replied "It will be close to $100". My initial impression was that they jacked up the oil change pricing - NO IT WASN'T THE CASE. I would have refused this check if I knew they were going to do it (which wasn't even needed at all) - I have an engine with 5W30 engine oil recommendation on my manual AND the oil cap. They decided to use 5W20 anyways and tell me "Hyundai only supplies 5W20 or 5W40 only after I asked. They are the experts and you shouldn't have any problems". You guys were a lot better 2 years ago. I probably won't consider coming back. More