Downtown Hyundai

CHOOSE ANOTHER DEALERSHIP FOR A BETTER OFFER AND BETTER SERV Please do not waste your time here – not only could they not beat the offer I got from another dealership, but my experience was horrible. I left this Please do not waste your time here – not only could they not beat the offer I got from another dealership, but my experience was horrible. I left this dealership feeling very upset with the treatment I received. For some background info, I’ve been looking for a particular Hyundai vehicle for the last couple of weeks. It’s my first car, so I did my research and followed advice to shop around to ensure that I got the best deal. I attended this dealership after I had gotten an offer from another dealership that I thought was a good deal, but wanted to know if there was better out there. I presented the deal to the salesperson and he asked what it would take to sign that day – I requested a couple additional incentives that I felt would sway me. I just want to make clear that my negative review is specifically related to the treatment I received from manager Malcolm Donaldson and GM Sandy Glover. The salesperson took the offer to the manager, Malcolm - as you know, you are essentially negotiating with the manager. The manager would not beat the deal and there were some back and forth negotiations via the salesperson. When I was told they would not accept my bottom line offer, I was happy to leave with the intention of accepting the offer I was given elsewhere. That is when Malcolm came over to speak to me. WOW… I was taken aback by how aggressive he was being, but he went even further and became rude, condescending and antagonistic. He began raising his voice and exclaiming things like “AREN’T WE ALLOWED TO MAKE MONEY!?? WHY SHOULD WE WANT YOU AS A CUSTOMER!??” This went on for quite awhile. Even worse, it seemed as if he was trying to intimidate me by GLARING at me in silence for 15 secs at a time (I am not exaggerating, it was creepy as hell). I felt like I was being reprimanded for something I had done. I was respectful the entire time and said there was no point continuing our discussion if he could not beat the deal. Really, I wanted to end the conversation as I felt uncomfortable with his tone and demeanour, and did not want to be subject to it any longer. He then rudely rolled his eyes and went over to Sandy who was standing in the showroom close by. They were discussing the deal out loud – I could hear their conversation and Sandy was saying “RIDICULOUS! RIDICULOUS!” How incredibly rude and disrespectful as I was obviously within earshot of their conversation which could have easily been had in a private office (unless she intended me to hear it). I was REALLY ready to leave at this point. Malcolm then handed me my ID and said “here you go, have a GRRREAT day” *insert extremely sarcastic tone* and walked off. WOW… not even a thank you for coming by or let us know if you change your mind, etc. Please tell me how being rude to customers could ever be considered an effective sales technique? I was so bothered by the tactics of the manager that I discussed it with the salesperson afterwards and told him how the experience was upsetting, unprofessional and completely unnecessary. There was really no need for the disrespect. The salesperson seemed genuinely sorry for what happened. I received a phone call the next day from a manager named Cezar and I told him what happened. He was apologetic and advised that he would bring it up with Malcolm and Sandy (what good would that do?). I asked him for the owner’s email and he said he could not provide it but that the owner would read a Google Review if I wrote one. WOW … So I guess Downtown Hyundai prefers their negative feedback to be aired in public rather than through private email. Well here it is then. I really hope that the owner reads this as well as reviews on other forums such as Yelp – there are MULTIPLE COMPLAINTS about treatment from managers. The owner needs to take these reviews seriously. Buying a car should be an exciting time, no one should ever have to leave a dealership feeling the way I felt leaving Downtown Hyundai. More

The BEST!!! Dealing with Sandy Glover and her team was nothing but a positive experience. From the moment I walked into the dealership I received a warm welcome Dealing with Sandy Glover and her team was nothing but a positive experience. From the moment I walked into the dealership I received a warm welcome and Sandy listened to my needs and concerns and with the help of Chan and Jay Song and Terry Jones, helped me drive away in my 2016 Elantra GT. I will happily recommend this team and dealership to anyone looking for a vehicle. All around excellent customer service!!! More

Good deal and excellent service according to my needs. The service was exceptional. We were looking to buy a new car, an upgrade from the car we owned then. We got great service from David Shafir and he wa The service was exceptional. We were looking to buy a new car, an upgrade from the car we owned then. We got great service from David Shafir and he was very knowledgeable. We're very satisfied with the service we received. Due to this satisfaction, we would recommend our family and friends to David whenever they are in need of car services. David is a great employee. On behalf of our family, thank you David for all your help. More

Two face ! Simply the usual when you there to buy then you are number one as soon as transaction is done you are nothing but a waste of time for them to the poin Simply the usual when you there to buy then you are number one as soon as transaction is done you are nothing but a waste of time for them to the point where I was told to leave the premises. by a GENERAL MANAGER and a PREOWNED CAR MANAGER !!! I don't know if Hyundai Canada reads and or cares how their representatives behave but if they do this is the dealership they should straiten up first. More

Uncomfortable, Very "Salesy", felt like a mark not a person. The dealership asked me to come by for an appraisal on my 2010 Tucson. Before I even opened my mouth they were trying to sell me a new car. They didn' The dealership asked me to come by for an appraisal on my 2010 Tucson. Before I even opened my mouth they were trying to sell me a new car. They didn't ask what my needs were. They barely looked me in the eye. When they did finally "appraise" my current car, the offered a vague number in the same sentence as telling me what possible repairs they would have to charge me for. In other words starting to haggle me before I even said a word. This is an awful place with a despicable work ethic. You are not a customer. You are a not a person, you are a mark. Good thing they suck at their jobs otherwise I may have been roped in to dealing with these hustlers. More

Great Service according to MY needs I wanted a used car at a certain price point and didnt care if it was older. Malcolm and David actually listened and found me a great car, since th I wanted a used car at a certain price point and didnt care if it was older. Malcolm and David actually listened and found me a great car, since then they have been very attentive and available for any issues that came up! I would definitely buy from them again More

Good deal and excellent service I purchased Hyundai Tucson. I needed a new car quickly since I got into the accident. I explained what I was looking for, was shown good choice of car I purchased Hyundai Tucson. I needed a new car quickly since I got into the accident. I explained what I was looking for, was shown good choice of cars meeting my requirements. David did a great job in making sure that necessary adjustments to the car are done by the expected day. It was very positive customer experience for my husband and me. We definitely would recommend downtown Hyundai. More

Rude, Not organized and Not professional Horrible! I was looking for a 2015 Blue Santa Fe. I called a sales guy 2 times (10 AM and 1 PM) in a day to confirm that they have the car so I won` Horrible! I was looking for a 2015 Blue Santa Fe. I called a sales guy 2 times (10 AM and 1 PM) in a day to confirm that they have the car so I won`t waste my time going to this dealership. When I got there and waited for half an hour Sandy (dealership manager) came and said we sold the car now !!! Whaaaat !!? She did not apologize and just said this is not the sales person fault ! These people are rude and doing the business with them should be a headache in future. More

Avoid at all costs Horrible sales reps, horrible customer service, horrible all around. Purchased a vehicle and was given a strict delivery date. Couldn't deliver even a Horrible sales reps, horrible customer service, horrible all around. Purchased a vehicle and was given a strict delivery date. Couldn't deliver even a week after the given delivery date. Very pushy and aggressive. More

Outstanding Customer Service We recently leased a white, 2015 Elantra. We noticed some small, rust-coloured dots on the hood even after having the car cleaned. We stopped by the d We recently leased a white, 2015 Elantra. We noticed some small, rust-coloured dots on the hood even after having the car cleaned. We stopped by the dealership to ask about them and Jae and David explained what they were (from the train tracks nearby) and removed them for us. They went the extra mile to do a good job and alleviate our concerns. More