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Downsview Chrysler Ltd

Toronto, ON

4.3
1,093 Reviews

199 Rimrock Rd

Toronto, ON

M3J 3C6

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1,093 Reviews of Downsview Chrysler Ltd

January 10, 2015

they sold me a LEMON I was sold a brand new 2014 Grand Cherokee Limited in November 2014 ... the salesman a week later had forgotten what car he had sold me !!! (Patrick S More

by Ara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Baptista, Eli Tamam, Patrick Senior, Brian Paquette, Robin Mathura
Jan 13, 2015 -

Downsview Chrysler Ltd responded

Dear Ara, On behalf of Downsview Chrysler, I would like to apologize for your frustrating experience with our Sales and Service departments. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Jacob Kepecs Assistant Sales Manager 416-635-1660

Jan 14, 2015 -

Ara responded

Hello Mr. Kepecs, I thank you for your response. As you know by checking your records, I've dealt with your dealership so many times for a BRAND new vehicle that should have been problem free!! As the top management(vice president...???... Carlos !!!) indicated [upon indicating that my brother had "a chip on his shoulder" !??] : ..."there is absolutely nothing Downsview Chrysler can do as we are just the agent selling the car and from this point on it's between you and Chrysler Canada"!!! I truly am AFRAID to bring my car back to your dealership as the attitude of the sales department and the quality of the workmanship in the service department was NOT satisfactory !! However I should mention Bob and Sandro tried their best to resolve my BRAND NEW GRAND CHEROKEE issues, BUT there is only so much one can do to improve a LEMON! It truly is unfortunate, as for over two years prior to the purchase, I had dreamt of owning this car, but my experience has been the WORST ever with a new or even an old car!! Ara

January 09, 2015

Great Outcome Overall, I was extremely pleased with the service I received at Downsview Chrysler. Although there were a couple of bumps along the way, they worked v More

by djbirnba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Tamam, Masoud Asghari
January 09, 2015

Fun and Exciting but expensive. Jacob Kepecs did everything to the best of his abilities to help me have the best possible customer experience. I enjoyed meeting and conversing with More

by Jerry Morelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Kepecs
January 08, 2015

buying a car - stress free - we walked into the dealership under pressure, a recent car crash, the last thing we had planned for this year was purchasing a new car. It felt quit More

by lucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Amer, Andrew Helmy
January 02, 2015

purchase of a new vehicle Worked with Domenic Bertucci to purchase a 2015 Grand Caravan and we are pleased with the attention and professionalism shown to us throughout the pr More

by ////////
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic Bertucci
January 01, 2015

Great place I purchased a jeep rubicon this december. Adolfo was my salesman, he was very knowledgeable and helpful in the process. I would definitely recomme More

by Ilya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 01, 2015

Downsview Chrysler Ltd Customer Service is good and the dealers were friendly. The car in the shop is very good and they price is good too.So I choosed Downsview Chrysler. More

by vincent19941212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kou, Eli Tamam
January 01, 2015

Exceptional Service! As a new car owner, I must say that the service was beyond excellence. Without knowing much about the many car choices, the sales team really guided m More

by gjoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jang, Eli Tamam, Masoud Asghari
December 31, 2014

Wonderful! Don't look anywhere else to buy your next car! We are so happy with our new 2015 Jeep Cherokee and with all the assistance provided to us by the sales team at Downsview Chrysler. My family have be More

by Marilena and Pietro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Guppy, Andrew Helmy
December 30, 2014

Great services, thanks to Eli Tamam I had excellent experience when bought car from this dealership. Eli Tamam is very professional and knowledgeable sales manager. He provided me right More

by Stas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Tamam
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