Downsview Chrysler Ltd

Don't get your car serviced here. I bought my vehicle at this dealership about two and a half years ago. Since then, I have been bringing my car in for oil changes and winter/summer t I bought my vehicle at this dealership about two and a half years ago. Since then, I have been bringing my car in for oil changes and winter/summer tire swapping. Each and every time I make an appointment, I arrive 10 - 15 minutes early. Each and every time they are overbooked and I end up waiting in line a minimum of 25 - 30 minutes to see the service staff member. In the beginning, I made appointments when it was convenient for me, late morning or early afternoons. The wait was always a xxxxxxxx amount of time. I have yet to wait less than 2 hours for an oil change ever. So I thought that if I came in as early as possible, I might be able to leave early. I made an appointment for 7:30 am for an oil change and summer-to-winter tire swap. I get there at 7:25, the car bays are already full and I'm parked outside waiting in line. Even with an appointment, it's first come, first serve. I wait 30 minutes before I'm speaking to a service member. We talk and I ask how long would it take. He says he has no idea. I throw out 2, 3, 4 hours? He says, "Could be." So, I'm thinking worst case scenario, that my day is shot. Thankfully they have a shuttle minivan that takes me back to my apartment. At almost 12:00 noon, I get a call from the service department and that my car is ready for pickup. So, that's almost 4 hours and 30 mins. For an oil change and tire swap. The absurdity of it all. More

Helpful and friendly staff I recently purchased a fiat 500 sport at this dealership and was helped by Domenic. The experience was enjoyable, laid back and fun. He was extremely I recently purchased a fiat 500 sport at this dealership and was helped by Domenic. The experience was enjoyable, laid back and fun. He was extremely personable and made sure to help me along with the process each step of the way. He was attentive to all of my questions and particular requests. Every time I am in the dealership for service or even a quick question I'm greeted with a friendly smile and helped right away. Awesome experience and customer service! More

Amazing service -- efficient, knowledgeable, and helpful Sayed was very knowledgeable and helpful. He explained everything clearly and helped me zero in on the package that was best for me. Every detail was Sayed was very knowledgeable and helpful. He explained everything clearly and helped me zero in on the package that was best for me. Every detail was taken care of quickly and efficiently. This is my second time buying at this dealership, and my experience has been great both times. More

Enjoyable experience buying my Cinquecento and Jeep Cherokee Ben Kepecs - Sales Manager is extremely professional , knowledgable and personable. In 2013 I walked in to Downsview Chrysler to look at the Fiat Ben Kepecs - Sales Manager is extremely professional , knowledgable and personable. In 2013 I walked in to Downsview Chrysler to look at the Fiat 500 as a 2nd vehicle for some fun driving. I thought the base Cinquecento was probably what I could afford - when I saw a more upgraded model on the showroom floor - I was in awe!... Mr Kepecs made it happen - I left Downsview Chrysler that day as a happy new Fiat owner. Now, today, less that 2 years since purchasing my Fiat 500 I left Downsview Chrysler with a brand new 2016 Jeep Cherokee which will be replacing my 1994 Jeep Cherokee that I have owned since new. Ben Kepecs once again was - professional, knowledgable and personable - he made sure that my experience in purchasing my new vehicle was a happy occasion. I still have that beautiful Fiat 500 which gets parked every winter - my summer fun car!! :) Thank You Ben for making this all happen!! More

Quick and enjoyable experience After responding to an on-line special by email, I spent the day messaging Jacob, asking question after question and receiving polite professional res After responding to an on-line special by email, I spent the day messaging Jacob, asking question after question and receiving polite professional responses most often within minutes. My partner and I went to the dealership that evening and left with a new car and an amazing deal. Jacob was polite and knowledgeable, he was not pushy but he also recognized our concerns and was able to explain solutions in a respectful manner. It's 2015 and unfortunately it is still necessary to point out when salespeople direct their questions and responses to the female when she is obviously the purchaser. Jacob was definitely on top of that. More

The way car buying should be I have always been pleased with the service I received when bringing my car to Downsview Chrysler for maintenance so it was logical to talk to them wh I have always been pleased with the service I received when bringing my car to Downsview Chrysler for maintenance so it was logical to talk to them when I wanted to trade-in my 6 year old Jeep. Eli Tamam was the salesman with whom I dealt and he made my car-buying experience easy. He was knowledgeable, straight forward (no nonsense) and treated me like family.I was given a great price with no haggling and good value for my trade. There was a relaxed atmosphere, not just between Eli and myself, but with the staff throughout the dealership. It was like one big happy family. Masoud Asghari handled all the financing paperwork in a most pleasant and efficient manner. It was a truly wonderful, easy experience. I HIGHLY recommend Downsview Chrysler and especially Eli and Masoud. You will not be sorry. More

Making car buying enjoyable I wasn't really looking forward to buying a new car even though I knew the time had come to start looking because my car needed to be replaced. Howeve I wasn't really looking forward to buying a new car even though I knew the time had come to start looking because my car needed to be replaced. However, it didn't turn out to be too bad an experience and I am glad I went ahead with it. More

Awesome Dealership The sales associates were friendly and helpful without being pushy on a purchase. They listen to your needs of a vehicle (features, abilities, perfor The sales associates were friendly and helpful without being pushy on a purchase. They listen to your needs of a vehicle (features, abilities, performance). These guys know how to work with you on the price to come to something that is affordable for you. Huge selection of cars on the lot. I would definitely recommend this dealership. More

Customer Service at its best! Customer Service at its best, Domenic Bertucci made purchasing my first car feel easy. Throughout the process he was transparent, curious about my go Customer Service at its best, Domenic Bertucci made purchasing my first car feel easy. Throughout the process he was transparent, curious about my goals and answered questions clearly or got the answers promptly. It was a pleasure working with Dominic and giving him my business. I will be recommending him to all my friends and family, and if you’re looking for an honest, knowledgeable, respectful sales consultant look no further, Domenic is your man! More

Jacob Kepecs Have purchased 2 cars through Jacbo in the last year and will continue to do so in the future. He made the experience very pleasant and no stress. I Have purchased 2 cars through Jacbo in the last year and will continue to do so in the future. He made the experience very pleasant and no stress. I would recommend him to everybody. More