Downsview Chrysler Ltd

Great supporting team cast that makes you feel at home. Jacob Kepecs was instrumental in helping me with a difficult and complicated situation when purchasing my 2015 Jeep Grand Cherokee diesel. He made the Jacob Kepecs was instrumental in helping me with a difficult and complicated situation when purchasing my 2015 Jeep Grand Cherokee diesel. He made the experience infinitely easier. Sandro Calzini, Michael David and Diana Herea always take great care with my Jeep and myself every time I come in for service. Always friendly, with smiles and creating a fun and jovial experience when I'm there. All of their service and positive energy make it a great place to be. More

Finally a vehicle that works for me - made easy! I purchased a Dodge Ram 1500 ProMaster work van from this location. I wanted a new vehicle, and was happy to find the friendliest customer service, a I purchased a Dodge Ram 1500 ProMaster work van from this location. I wanted a new vehicle, and was happy to find the friendliest customer service, and most affordable pricing compared to several other makes and dealerships. Domenic was a real help in this process and made it very easy for me to find the vehicle that I need. Chrysler at Downsview has so far been my best dealership experience, and I look forward to doing business with them again. Highly recommended. More

Excellence In Customer Sevice We were in the market for a new vehicle and after shopping around and a few phone calls we ended up at the Downsview Chrysler dealership in Toronto. O We were in the market for a new vehicle and after shopping around and a few phone calls we ended up at the Downsview Chrysler dealership in Toronto. One of the best decisions we ever made. We arrived early on a Saturday morning travelling from Oshawa to be told that they weren't open until 9am but luck would have it a salesman by the name of Domenic was there early so we had the pleasure of dealing with him, and a pleasure it was. He was genuine and sincere and took the time to answer all of my husband's questions. He wasn't pushy with us and spent 4 hours working out a deal with us to get us exactly what we wanted. He possesses excellent customer service skills and is a very likeable guy unlike other salesmen we have dealt with in the past. I would recommend this dealership to anyone looking to purchase a vehicle, more importantly I would recommend Domenic Bertucci. More

Horrible I purchased several vehicles before, but never been insulted by a sales manager. Vocabulary such as " don't stand at my door" or action such as "reapi I purchased several vehicles before, but never been insulted by a sales manager. Vocabulary such as " don't stand at my door" or action such as "reaping the invoice" and telling the customer "what's the problem now?" are disgusting, and shouldn't be in the vocabulary of any sales manager. Even if the business is family oriented, I'm suggesting that the president should review Jacob's qualifications as sales manager. This all happened after i brought a relative to this location, and he purchased a $60,000 + vehicle. And they have guts to get different sales personnel to call me once or twice a week to offer me a "DEAL" Shove up your......... you know what. Disgusting. Only when i think about my experience, my blood pressure skyrockets. I'm sharing my experience with all friends and acquaintances. More

Best Sales Team from Durham to Toronto Living in Durham we expected to purchase our vehicle from a Durham Chrysler dealership. After being ignored and rudely spoken to once finally request Living in Durham we expected to purchase our vehicle from a Durham Chrysler dealership. After being ignored and rudely spoken to once finally requesting someone to speak with , we were with an impression of, hmmm, dealers have a bad name for a reason. Then we were referred to Downsview Chrysler. It was quite out of our way but figured we would give it a shot. We are so glad we did. Mike the sales rep, found exactly what we were looking for. Then we met with the F&I department, Robin. Well, I cannot tell you how amazing he was. He didn't push for all the extras, and treated us like gold. Thank you for the great customer service, we truly felt you genuinely cared about what we wanted and pushed through to ensure we got it. That being said, we will actually take our vehicle to Downsview for our service needs as well. They exceeded our expectations in sales, I can assume with that type of care we will also receive great service from their service department. I will definitely keep referring other people to this dealership. Thank you More

Customer Satisfaction -During and after Service. Diana Herea is a consistent team player in the Service dept. Ensures the work order and charges are accurate -going beyond her job responsibilities. Diana Herea is a consistent team player in the Service dept. Ensures the work order and charges are accurate -going beyond her job responsibilities. She is very knowledgeable and cost conscious in serving each customer . Customer satisfaction is all that matters in her working day. As a team leader, She instructs and guides her colleagues in the dept. A reminder notice is mailed a month prior to the requirement.. She is a very good and loyal employee of Downs view Chrysler ... More

Easy to deal with This dealership runs as a tight operation, service, parts, sales is excellent easy to deal with. Sheehan Sallay in parts has always made the extra eff This dealership runs as a tight operation, service, parts, sales is excellent easy to deal with. Sheehan Sallay in parts has always made the extra efforts. He is an asset to the dealership. More

Overall Great Experience Right from the start Peter Groberman and the team were quick to respond to any inquiries, issues or areas of concern that my wife and I had. He was h Right from the start Peter Groberman and the team were quick to respond to any inquiries, issues or areas of concern that my wife and I had. He was helpful, friendly, re-assuring and very knowledgeable of his products. Peter listened to what we had to say and was able to set us up with exactly what we were looking for. We had also met with Richard Brulinski and Andrew Helmy who were both very friendly, knowledgeable and easy to work with. My wife and I are both very pleased with how smooth the overall experience was in working with Peter and the Downsview Chrylser crew and would be happy to work with them again in the future. More

Low pressure high risk My wife called me and said the light for tires pressure was on in our new van! I said it's likely no big deal but for piece of mind I'll call service My wife called me and said the light for tires pressure was on in our new van! I said it's likely no big deal but for piece of mind I'll call service and maybe they can squeeze you in. I called spoke to sam Bruno is service, he said send your wife right over. She went over and sir enough there was a staple in the tire and it was losing air rapidly. My wife was embarking on a 4 hour drive with 3 kids in the van down to Windsor Ontario later that day! Thank god Sam was able to identify the issue and care for it as he did. Furthermore Sam noticed my wife didn't have her blue tooth device set up for hands free and he took the time to assist her with getting that up and running. From a little bit of air missing in a tire a year disaster of having my wife and kids trapped on the side of the highway was avoided with Sam 's great work. Dominic verticillium the sales man who sold us the car apparently came out to visit my wife and kids in the waiting area to see if they needed anything.Thank you!!!signed mike kathryn and the kids! More

excellent service The whole team were very helpful from the start to the end.They treat you like a family.They called me first thing in the morning for approval and I p The whole team were very helpful from the start to the end.They treat you like a family.They called me first thing in the morning for approval and I picked up my car the next day.I got the best price and excellent service. More