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Downsview Chrysler Ltd

Toronto, ON

4.0
1,091 Reviews
Call Dealership (416) 635-1660
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199 Rimrock Rd

Toronto, ON

M3J 3C6

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1,091 Reviews of Downsview Chrysler Ltd

March 04, 2019

Dymitro in sales is awesome but service dept sucks I'm taking my business elsewhere. Terrible experiences even though I bought the brand new car there. Never going to see me or my $$ again. More

by Displeased customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Comsa, Leslie Canada Dagatan, Michael Chetty, John DelTatto, Dmytro Vitvytskyi
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Mar 05, 2019 -

Downsview Chrysler Ltd responded

Evan, we are disappointed to read your review of us. Unfortunately we couldn't have helped you any differently....While your vehicle was in service, you were given a rental vehicle from a third party rental company, at no charge to you. Your Service Contract (Extended Warranty) gives you this great benefit. However, once the repair is finished, you do need to pick up your vehicle and return the rental. You did not do this. You were contacted early Friday to let you know your vehicle was ready but you chose to take the rental vehicle to the United States and return it on Monday evening. We were able to get Chrysler Canada to pay for an extra day rental for you as a goodwill gesture, leaving you only responsible for the two day rental charge from this third party company. There was nothing more we could do to help you – and when you called Chrysler Canada to confirm the terms of your rental agreement, and were told that you are responsible for these two days, you chose to blame us and demand we pay for these charges, or we would have bad reviews online…. Unfortunately these are the times we are in and some (luckily not many) people think this is the way to get what they want. But, we trust you can understand we cannot run a business this way, and it’s disappointing that is how you do business yourself. Thank you for the opportunity to service you, sorry we couldn’t give you what you want.

Mar 06, 2019 -

Displeased customer responded

Nice try guys. Deflect all of the problems back to the customer. That seems to be what you do on every single bad review about your dealership. The reality of this visit was that I came in for an oil change ($129), I mentioned that the car was very difficult to shift into 4 x 4 (it's a jeep). When I came to pick up the car, it couldn't be driven because your technician had disconnected the transaxle?? Michael Chetty your Service Advisor said "why would he have done that?". A part was ordered and Michael told me it would be about a week to get. I told him that would not work for me because I was leaving town the next morning (the biggest snow day in Toronto all winter) for a driving trip and I needed 4 wheel drive to get where I was going. He arranged a rental and told me the dealership (not Chrysler Canada) would pay. Again, he knew I was leaving town for several days. Upon my return on Monday I immediately came to the dealership to get the Jeep. Guess what? It still wasn't fixed. John your Supervisor in Service took it for a drive with a technician and told me that absolutely it didn't work right and he would check with Chrysler to see what else could be done. I'm still waiting for follow up. Oh, and Ed Comsa your service manager didn't know any of this before he got argumentative with me and told me that I signed a document that said I'd pay for anything not covered by warranty. I asked him if that included his own Technician disconnecting a part causing a SAFETY issue. He was the one who told me to call Chrysler Canada and even gave me the phone number.

February 28, 2019

Just Payam Payam is very cool and Professional guy who can guide you to buy the best choice. Also I recommended Downsview Chrysler too. Thank you Payam More

by Bamdad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brulinski, Payam Torfehgoo
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February 26, 2019

Amazing Deal!! Very professional and very heplful agent.He took the time and explained to me in detailed what i need to know.I definately would recommend him to fami More

by Jhnr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Tamam, Andrew Helmy, Malek Dabbouseh
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February 22, 2019

Best deal It is amazing how the dealership bends the rules to meet customer expectations. I am really happy to have my car. The employees and the management and More

by Essi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malek Dabbouseh
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February 17, 2019

Excellent service Just bought a Jeep Cherokee in January with Dmytro. So happy with my new car (even though I miss my Liberty very much...LOL). Dmytro is a great salesp More

by sapema75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Baptista, Ben Kepecs, Leslie Canada Dagatan, Dmytro Vitvytskyi
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February 16, 2019

Thank you Payam It was a wonderful experience. Excellent customer service provided. All information was accurate. I will recommend you to work with this dealer. Great More

by Car guy, chrissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Baptista, Eli Tamam, Masoud Asghari, Payam Torfehgoo
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February 16, 2019

Malek answer all my questions honestly and in a timely manne Thank you Malek for the great service. It was pleasure working with you. I highly recommend you to my family and friends great job. Keep up the grea More

by Nadia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Kepecs, Masoud Asghari, Malek Dabbouseh
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February 16, 2019

Great Service Payam was a pleasure to deal with and worked hard on my behalf for a great price on the exact vehicle I was looking for.. thank you very much for your More

by Fabio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Baptista, Eli Tamam, Masoud Asghari, Payam Torfehgoo
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February 13, 2019

Competitive prices, large inventory, good salesperson. Bought new 2018 Jeep Sport through Rex Lu by phone. He returned all my calls and answered my questions promptly, honestly and professionally. Highl More

by Jeep JL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Lu
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February 11, 2019

I’m not too happy from this dealership I’m disappointed from them they’re not honest I bought a truck from them nine months I’m waiting for my runningboards I don’t trust them Please don’t More

by Likman guler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mst
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