Donnelly Kia

Awful, awful, awful. Zero stars. Within a day of spending $1,200 on new rear brakes and front brake service for a Sedona, worrying noise began from the rear brakes by the Zero stars. Within a day of spending $1,200 on new rear brakes and front brake service for a Sedona, worrying noise began from the rear brakes by the time the vehicle was home. Had to wait nine days for an appointment (at 7:30am). It took until 4:30 to be told what the conjured-up issue was. This after getting no return phone calls from earlier voicemails, including one call I made where the service receptionist couldn't track down the 'technician' but said he'd call as soon as he was back in the shop. He didn’t call of course. It is now 1:15 on day 2 and still no communication as to whether the latest $350 repair is complete. There is absolutely zero communication from this place. It's pretty clear that they just don't care. Why returning a phone call is so difficult is beyond me. UPDATE: After leaving a voicemail around 1:30 on day 2 got a call back at 2:30 stating 'awaiting parts' (these are supposedly parking brake brake shoes). They will try to have vehicle ready for 2pm of day 3. It is now day 4. Vehicle finally ready. Of course I have to pay for this latest repair; one that was, at worst, a result of shoddy work replacing the rear brakes; at best, something that should have been seen when the rear brakes were being replaced. Needless to say, I will not be returning here with this Sedona. Or my son’s Sorento (purchased here). Similarly, I won’t have my Mitsubishi Outlander serviced next door. This after buying two Outlanders from them since 2013, with a third on order (which I will be cancelling), and spending tens of thousands of dollars on servicing alone. Of course Donnelly doesn’t care – THAT’s the Donnelly Difference. More

Was thinking of Kia, i contacted this dealership to send me quote by email, the salesman texted me after, asking me to call him, i texted him if he is available and got no answer, the receptionist promised me quote by email, the salesman texted me after, asking me to call him, i texted him if he is available and got no answer, the receptionist promised to email me the quote by afternoon, i think since last week no afternoon had come yet! If this is sales department, can you describe your service department, I decided KIA is a no no and flip that page!! Have a nice afternoon when it comes More

I like the staff and the manager at Kia. They are pleasant and friendly but the business side of it I have issues with. My 2014 Kia Soul died while we were driving it so we had it towed t They are pleasant and friendly but the business side of it I have issues with. My 2014 Kia Soul died while we were driving it so we had it towed to Kia kanata. We had an appointment that day to get it looked at but they have a Covid outbreak in the service department. They said Monday they would look at it (couple of days later) which was fine with us. Monday comes and they say it’s the catalytic converter and don’t bother getting it fixed it’s not worth it on a car that old. We say we already bought a new car so what would you give us for it. I am told 500 bucks but talk to sales and they can get you more if you put it towards a new car. I speak to sales and they are great. Very interested in the new sportage. After a delay so the sales guy can help out his family we get to the price and what is available. The options and colour my wife wants is impossible to get I am told. So we say I get it we will hold off for now and just sell you the soul. I get no response so it’s head into the dealer. When I get there I am told they probably don’t want it but wait to speak to the manager. He is currently with a customer so I wait over an hour to speak to him. Eventually I see him leaving around the side and the sales guy comes over and says ya they don’t want it. When I asked what changed they say we will only give you the 500 if you buy something from us. I get that is the business but that isn’t what was said so it was a ploy to try and get us into a new car. The funny part is we were still very much interested in a new Kia but after this not so much…. Whatever you do just get it in writing. Them being pleasant and friendly is great but business is business. More

Service check-in person was exceptionally pleasant and had a good sense of humour. This was just a regular tire-swap and oil change, but he asked whether I really needed the oil change (few km driven) and had a good sense of humour. This was just a regular tire-swap and oil change, but he asked whether I really needed the oil change (few km driven) and agreed that it was necessary to maintain warranty. His time estimate was pretty close. The interactions between the two service check-in people were cheerful and respectful. Waiting area had comfortable seats and complimentary snacks, coffee, water and soft drinks. The invoice was explained clearly. This is a really comfortable dealership to visit, get service at and to buy from. More

No pressure test drive. Matt has been great with providing info without the silly tactics other places have tried. I also bought my current vehicle there and was happy with Matt has been great with providing info without the silly tactics other places have tried. I also bought my current vehicle there and was happy with the experience. I had my current vehicle there for warranty service and Johnathan was great in service. (Hopefully I am remembering his name right) More

First of all I would like to thank Robert for his over the top service he gave to my husband and I. We went to other dealerships but did not get close to the service we did a Kia. No one at other places s the top service he gave to my husband and I. We went to other dealerships but did not get close to the service we did a Kia. No one at other places spent time with us .I realize availability is scarce in cars but put time is important and I thank Kia for being kind, considerate and putting us into a nice vechicle More

Amazing service. Car suddenly stopped working, was worried that it would be an expensive fix. Fortunately Kia was able to find the issues and get the car back on the Car suddenly stopped working, was worried that it would be an expensive fix. Fortunately Kia was able to find the issues and get the car back on the road. Jake and Derek at service made sure to give updates. The mechanic explained the issue. Very happy and would recommend!! More

I only have been here once but it will be my last. The service rep Jason has as much personality as a wet paper bag. I’m a friendly person but he wasn’t having it. Maybe he was having a bad day already at service rep Jason has as much personality as a wet paper bag. I’m a friendly person but he wasn’t having it. Maybe he was having a bad day already at 7 am or maybe this is just who he is. Regardless, first impressions in business are everything. He spoke to me in a ridiculously condescending tone. His responses were sarcastic and lacked any form of customer service whatsoever. I left there feeling embarrassed and humiliated. I will not ever go back to this dealership for anything. More

The service was awesome everybody was very nice and they were able to find out the problem with my car fast and efficiently were able to find out the problem with my car fast and efficiently More

Very poor service. I drove about an hour to get to the dealership. Had many emails with the staff before hand confirming the meeting, what I was trading in, and what car I was taking for a test drive. I g dealership. Had many emails with the staff before hand confirming the meeting, what I was trading in, and what car I was taking for a test drive. I get there, and the salesman “James”, had nothing ready, didn’t even remember I wanted to trade in my car, and the car I wanted to test drive was on a hoist in the garage (so I couldn’t even test it out), he then proceeds to insult my father, after we expressed that we aren’t just going to buy the car based on how it looks and that we want to test it out. I then grab my keys and tell him I don’t want to do business with him and he talks back the whole time as we walk to the door. On top of it, he lied about the mileage of the car! I was told 65k, when realistically the car read 95k. Unprofessional, disrespectful, unreliable, and terrible customer service. Especially from James. More