Donnelly Kia

The engine ceased on our 2016 Kia Sportage at 120,000 km on Aug 3/21 and we were towed in to Donnelly Kia Kanata. This was the spot we bought the car and had it serviced regularly here. It took them six and on Aug 3/21 and we were towed in to Donnelly Kia Kanata. This was the spot we bought the car and had it serviced regularly here. It took them six and a half weeks to put a new engine in. We only have one car so had to rent one. The communication during this time was terrible. We had to always call them to find out what was going on and it was always” we’re waiting for parts”.At four weeks we found out they wouldn’t reimburse for the rental ($1623.13), so we returned the car and relied on family and neighbours for rides. Week six we again called to see what was going on and were told the parts just came in that morning, it was a 28 hour job and they would call us when done. Thursday Sept 16 they called us. We got a ride to pick it up and asked to speak to the Service Manager Darren. We spoke with him over an hour, as we felt we should be reimbursed for the rental and also to let him know how bad the service was. He refused to reimburse and said if they refunded us they would have to do the same for everyone else. During our conversation we found out that the engine was faulty and there was a recall on it so it was being fixed under the recall, not our extended warranty… nice to find this out from him, nothing said before. He also kept asking us what the service guys said to us in our calls and kept asking if they used the word “back order”… we couldn’t remember, but they definitely said “waiting for parts”. He left to speak to the service guys to get their story, came back and said the parts were here all along… yeah right, way to throw his employees under the bus. He said if the parts were on back order they would have to pay for our rental… so this was his way around it. He then said since the service was so bad he would speak to the General Manger. He came back and offered us half the rental. We accepted but said we would be going to Kia Canada for the rest. We never received a recall letter from Kia and asked him why. He said we would have to ask Kia Canada. So it’s now Oct 5 and we are still waiting for that cheque. Not very trustworthy and crappy service and they just don’t care. We will never purchase from Donnelly Kia Kanata again. More

Go with the salesman named Barton and you will have an excellent experience. We came in looking for a used car and were blown away by our salesman, Barton, who was beyond amazing. His selling philosoph excellent experience. We came in looking for a used car and were blown away by our salesman, Barton, who was beyond amazing. His selling philosophy is low-pressure and his goal was to make sure we drove away happy - and that's just what happened. He guided us through the process and was honest, reliable, friendly and professional. Barton is also very considerate and even followed up after our purchase. We couldn't recommend him enough and we will be passing his info on to all our friends and family looking to buy a car. Thank you Barton for making our experience awesome! More

just nowNEW2018 kia stinger gt57145kmWas having alot just nowNEW 2018 kia stinger gt 57145km Was having alot problems with my local dealership, and Liam from Donnelly kia reached out to me with help just nowNEW 2018 kia stinger gt 57145km Was having alot problems with my local dealership, and Liam from Donnelly kia reached out to me with helping hands, very glad I came and meet him very politely, helpful, and knowledgeable about the vehicles he sells. Excellent customer service. Had a recall done and brake fluid flush and very happy with the service I received the communication between everyone in the building is on point! Left with my faith restored in the brand. Deflectly recommend my family and friends to go here. Thanks again :) ps willing to drive the 120km to this dealership everytime! More

Poor service, scamming and liars. They have no interest in you or your budget or your life. They just want to squeeze every dollar from you. in you or your budget or your life. They just want to squeeze every dollar from you. More

I received an excellent service from Donnelly Kia. Sales consultant Liam Lawless took care of everything, he was very helpful and guided us through the whole process. He made us feel very comfortable and co consultant Liam Lawless took care of everything, he was very helpful and guided us through the whole process. He made us feel very comfortable and confident with the purchase of our new car. Really a great and reliable salesman. More

I have dealt with Donnelly Kia and I found them to be professional people. I will single out Mr. Shane Hodge---Big shoutout to you. professional people. I will single out Mr. Shane Hodge---Big shoutout to you. More

Best service ! From start to end, very patient with me and helped me decide what I wanted to buy. Def would recommend to family & friends. and helped me decide what I wanted to buy. Def would recommend to family & friends. More

Great service during this difficult time. I called them for a pick up and delivery solution to have my car checked and they went beyond my expectations. Robert D. for a pick up and delivery solution to have my car checked and they went beyond my expectations. Robert D. More

I looked online to see they had a good price on a Kia Stinger Gt I came with my trade and said i was willing to sign a deal if they gave me what i was looking for on my car. The manager said it would b Stinger Gt I came with my trade and said i was willing to sign a deal if they gave me what i was looking for on my car. The manager said it would be tight but would make it work. They offered me 2 test drives on the car and the deal was finalized same day. It was nice to see a no nonsense approach. If you do your homework ahead of time and come prepared, they seem to be very good More

This is one of the worst dealerships I have dealt with in my life. Three years ago I ordered four new winter tires plus rims. After limited amount of winter driving over the last three years, two of my tires my life. Three years ago I ordered four new winter tires plus rims. After limited amount of winter driving over the last three years, two of my tires needed replacement. They suggested I purchase four new tires, which I did. An independent mobile tire company looked at my new tires purchased from Kia and said that they were too wide for the rims. He was amazed that a garage would install these oversized tires on the existing rims I have. I complained to this dealership to no avail. I went over to a Honda dealership to ask the parts department if my existing tires were too wide for my rims. My car is a Honda Accord. He said emphatically that they were too wide, although their computer said that they were still within an acceptable range. However the Honda parts man still said that he personally would never advise using such a wide winter tire on the size of my rims. Thus it is highly likely that I will have the same extreme wear and tear issues with these new tires in a few years. This Donnelly Kia dealership probably had these oversized tires in their inventory and simply wanted to get rid of them. When I complained they offered no solutions. I would never recommend this dealership for either purchasing a car or servicing it. More