Donnelly Kia

I was referred by a friend to this particular Kia dealership and I could not be happier. Having dealt with other dealerships in the same week, I can honestly say that the customer service at Donnelly dealership and I could not be happier. Having dealt with other dealerships in the same week, I can honestly say that the customer service at Donnelly's was phenomenal. I never once felt pressured to make any decision and what I appreciated the most was the fact that the salesmen listened to what I needed rather than trying to tell me what I want. The staff was incredibly friendly, knowledgeable, and professional throughout the entire process. I highly recommend Donnelly Kia, specifically Jeff and Steve (though I am sure the rest of the staff are just as friendly, professional, and courteous). More

The service department is terrible to the point of being dangerous. I brought my car in due to brake problems and was told it was taken for a test drive and because the problem could not be duplicated they dangerous. I brought my car in due to brake problems and was told it was taken for a test drive and because the problem could not be duplicated they deem the brakes to be fine. The car is under warranty so they would have been able to bill Kia without doing anything. I will be taking my car to another garage for a full mechanical inspection of my brakes (not a test drive) as I don't have any confidence in this place. I will be filing a complaint with the Ministry of Transportation should a brake problem be proven by another garage. More