Donnelly Kia

LIED TO ME! There was a noise so I asked for my brakes to be looked at and also suggested maybe a bearing issue. After waiting for four hours was told the brake There was a noise so I asked for my brakes to be looked at and also suggested maybe a bearing issue. After waiting for four hours was told the brakes are fine and no bearing issue, it’s all tire noise. I asked the service person for the measurements of the pads and after going to check with the mechanic and then checking the computer he gave me numbers for the thickness of the pads (ie how much life was left) I went outside and realized the wheels had never been taken off my car. He just lied and made up numbers! I confronted him and he just shrugged his shoulders. Service manager tried to make it right by agreeing to have them check the next week and gave the car a free wash and vacuum. At that next visit they told me the car needed an alignement done. Charged me and when I got home I read the paper they gave me with the results… one of the measurements was way out of wack! At the bottom of the sheet in red it said one of the measurements was still dangerously out. To add insult to injury the guy who checked my car out to me was the same guy who lied to me. Apparently bold face lying to customers does not get you fired. Like living dangerously, being lied to and have money to burn… I didn’t. More

So far. I have had nothing but good service from this location and I brought my vechicle in yesterday and plased with the service I paid for . I have had nothing but good service from this location and I brought my vechicle in yesterday and plased with the service I paid for . More

Aidan Gerber was my sales person. He is a genuinely nice fellow. Don’t let his youth fool you, he is quite knowledgeable. He was prepared with the information and paperwork required. He is a genuinely nice fellow. Don’t let his youth fool you, he is quite knowledgeable. He was prepared with the information and paperwork required. Aidan treated me with respect and friendliness. He made buying a car more fun. Except for the guy in the green suit, this was the best experience I’ve had buying a car. More

I am writing this review to help other people to make the right decision about getting their vehicle serviced at this dealership. A month ago I went to the service center to buy transmission fluid. They tol right decision about getting their vehicle serviced at this dealership. A month ago I went to the service center to buy transmission fluid. They told me 6 containers should be enough but we give you 7 just in case. It cost me 166$ (tax included). Unfortunately, my mechanic had an issue and he had to be in another country for a while. I went back to the dealership and asked them how much the labour costs for transmission fluid change and they said 150$. They told me you can just bring the transmission fluid that we sold you or return these and we will charge you at the day. I decided to return those and get the service done at Donnely. When I went back to pick up the car suddenly I saw a bill for 520$. 155$ for labour and 297$ for the transmission fluid. I asked them why you almost charged me twice the amount I was expecting for the transmission fluid. The answer was we flushed the system and we used 11 containers of transmission fluid!!!!!! I did not take their word and called 3 KIA dealerships in Ottawa and Gatineau. I specifically asked them how much they charge to change the transmission fluid and flush the system. Sure enough, all numbers were around 300$ish (most expensive was 360$). I went back to the manager and he gave me stories that were completely illogical. Just be aware a service that will cost you 300ish$ in all KIA dealerships all around this city will cost you 520$ at Donnely KIA in Terry FOX. I am following up with KIA customer Service. However, for customers like me be aware and do your research. Do not trust this place. I tried my best to settle this with the service manager and he kept justifying it. More

Awful experience dealing with Rachad/ the Donnelly KIA team. Over promise and under deliver. Trying to keep my deposit after not delivering on their promises. Would not recommend to anyone buying a use team. Over promise and under deliver. Trying to keep my deposit after not delivering on their promises. Would not recommend to anyone buying a used or new vehicle. Very disappointed with their lack of professionalism and integrity. More

There are 2 dealers in Ottawa that I recommend you NEVER do business with and this is one of them (the others are under the Dilawri umbrella). No need to get in to details, just don't do it. This experience do business with and this is one of them (the others are under the Dilawri umbrella). No need to get in to details, just don't do it. This experience spans 5 years and several experiences with different personnel under different circumstances. More

I'd like to highlight my experience/nightmare I've been living through for the past 9 months (with my vehicle, Donnelly Kia and Kia Canada as a whole) and preface this review by saying to any potential cus living through for the past 9 months (with my vehicle, Donnelly Kia and Kia Canada as a whole) and preface this review by saying to any potential customers; I would STRONGLY advise against purchasing a Kia. I would encourage you to do your own research regarding the excessive oil consumption issues, the class action lawsuits regarding the GDI engines (one in Canada and some in the USA) as well as spontaneous fires. There are many of us whom have all suffered from engine failure and have had to have an uphill battle via dealerships (this one specifically, in my case) and Kia Canada (in many cases, requests are actually refused and customers are expected to pay out of pocket for a new engine). I literally waited for MONTHS at this dealership to get resolution to my engine issue (from June 2022 to March 2023) which was an absolute battle every. single. step of the way with next to ZERO communication unless initiated by myself. I had to engage with Kia Canada directly who then engaged with the dealership before even agreeing to replace my engine at their expense with communications to me essentially saying that after this brand new engine is installed, we are not responsible for anything moving forward (really..???). Much of this time, I was in limbo without a vehicle and despite being told it would be a 4-6 week wait for my engine replacement, it took 13 weeks. My issues weren't just isolated to simply my engine issue, but also my air conditioning which was no longer functioning after picking my vehicle up after being there for 49 days...for this, Donnelly tried to lay blame on me and have me pay to fix my air conditioning despite it working fine before. After much back and forth they eventually covered the cost as an "exception" with the extended warranty company). Very frustrating. And for those who think this was perhaps an isolated incident, I encourage you to jump down the internet rabbit hole like I did. The results you find might have you reconsider purchasing one of these vehicles. At one point, I was told that Donnelly's had 9 other cars in the back of the dealership that were awaiting a complete engine replacement. 9! That, to me, is just absurd. And before responding to this review with a generic "there are two sides to every story" rebuttal comment, I can assure you that I took the high road the ENTIRE TIME throughout this whole ordeal despite everyone around me telling me that I need to get angry and treat the staff accordingly. I did express frustration on several occasions, but I always communicated in a professional manner with everyone involved. I do feel sorry that this dealership is stuck supporting such a terrible product; but if I can prevent just one person from buying a Kia; my job is done. I am happy to say that this ordeal is over for me as I picked up my vehicle yesterday, went straight from Donnelly's to another dealership to sell my vehicle and purchased a new one and will not be looking back ever again. More

I was greeted by Aiden at the door when i walk in, wasn’t really sure what i was supposed to do! Aiden help my husband and I with everything and he made buying a car so easy! We walked out feeling good with really sure what i was supposed to do! Aiden help my husband and I with everything and he made buying a car so easy! We walked out feeling good with our decision! he listened to everything we had to say! we will be comming back for my hubby’s car one day and to deal with aiden again! thanks so much! More

I went in to buy a small part for my Kia Forte. The assistant Service Manager Derek went beyond what was needed to help me. He and a staff member took a minute to do something it would have taken m The assistant Service Manager Derek went beyond what was needed to help me. He and a staff member took a minute to do something it would have taken me personally probably a frustrating hour. They were so kind and friendly More

Excellent customer service from everyone I dealt with, especially the Sales Consultant, Robert De Farias. I am very pleased with my Kia Sedona. especially the Sales Consultant, Robert De Farias. I am very pleased with my Kia Sedona. More