Don Valley North Lexus

Quality Service We like to thank you for Jacqueline's professional and quality service on our purchase of a NX300 three weeks ago. Jacqueline understands our need an We like to thank you for Jacqueline's professional and quality service on our purchase of a NX300 three weeks ago. Jacqueline understands our need and provide professional advice during process which helps us to decide the purchase within 30 mins. We are impressed on her follow up service as well. We are happy and enjoy the vehicle. Jacqueline, thanks again for you quality service. More

Purchase and service All staffs in this company are friendly to us and explain all the questions. Suggest us how to sort best model for our family. They never be tired to All staffs in this company are friendly to us and explain all the questions. Suggest us how to sort best model for our family. They never be tired to explain all our conerns. This company is the best dealer we met before. More

Best experience ever !! Found myself needing to replace my vehicle of 12 years and was dreading the experience. My husband was always a fan of Toyota vehicles but I was draw Found myself needing to replace my vehicle of 12 years and was dreading the experience. My husband was always a fan of Toyota vehicles but I was drawn to Honda so we began the hunt . My husband works near the Don Valley Lexus dealership and decided to paruse their lot one afternoon. He was impressed by the quality of used vehicles on the lot and the professionalism of the sales consultant (Amir Teyhooee) he met that day . I decided, somewhat reluctantly, to visit the dealership. It was the best decision I made. Amir was patient and knowledgeable, he was honest and not pushy. I felt that he was more interested in us being satisfied than with making a sale. I purchased ES 350 2014 vehicle that very day. The entire experience from the time of purchase to the day we picked up the vehicle was outstanding. Stanley in the finance department took his time to explain our various options. The highly skilled professionals in the detailing department did a spectacular job with the vehicle . It would be difficult for most people to tell that it was a previously owned vehicle. The attention to detail was to highest of standards. The manager Mr. Ian Fernandes took the time to ensure we were satisfied with our purchase and demonstrated a commitment to outstanding customer service. I have never walked away from spending a substantial amount of money and feeling so elated. The staff are like a big family who welcomed you into their home , took care of all your needs and then sent you off feeling like a VIP. INTEGRITY ,PROFESSIONALISM,THE GOLD STANDARD OF CUSTOMER SERVICE!! Highly recommend !! Don’t forget .....ask for AMIR More

Terrible Service I currently live in Markham and I have 2 Lexus vehicles. Although I did not get my vehicles from DVNL but I was hoping for support to service my vehic I currently live in Markham and I have 2 Lexus vehicles. Although I did not get my vehicles from DVNL but I was hoping for support to service my vehicle in a location near my new home. I called the service department on Tuesday, July 17 at 6:14pm. Spoke to an agent by the name of Andrew. My feedback he is un-professional, not welcoming and was kind of rude on the phone. I was not happy at all by his response or his willingness to help with my request to book an appointment. All I wanted was to drop my RX350 for service and get a drive. I hang up and called another dealer, North West Lexus as it is closer to my work place. The agent was very helpful and very welcoming. She immediately offered me all options. I dropped my car today for the service, gave me a loaner. My service included the regular service 3 and I also had to replace the breaks. Although the bill was over $2000, but I was happy to deal with someone who cares for me, someone very professional and making me feel welcome. I wanted to let DVNL to know, not only you lost the revenue but you also lost a customer who was willing to service 2 vehicles at your location. I will also exchange my review with everyone in my network. Great reviews on sales but seems that your service department need improvement. Not sure if it is driven by revenue generating department but it is clear, your service department deserves 1 out of 5. More

Best Sales! Chris Yu is my sales. Every time I ask him questions about the car, he would be patience to answer me and his response is also very fast. Chris Yu is my sales. Every time I ask him questions about the car, he would be patience to answer me and his response is also very fast. More

Excellent beyond expectation. The service Advisor was very knowledgeable as regards to his role in tending to client. Explain what specific job they gonna work on my vehicle and as The service Advisor was very knowledgeable as regards to his role in tending to client. Explain what specific job they gonna work on my vehicle and ask questions. More

Very poor customer service On Wednesday, May 23rd went o the dealership and negotiated a price for a Toyota Venza and told salesmen and the Manager that I will be back with my s On Wednesday, May 23rd went o the dealership and negotiated a price for a Toyota Venza and told salesmen and the Manager that I will be back with my son on Saturday, May 26th for final paperwork. The same day received an email from them for thanking me for my business with them.. On May 24th I received a call from another manager to confirm the purchase and again I reassured him that we will be back on Saturday, May 26th with son. On May 25th morning received a call from sales person again and I made an appointment for Saturday at 4pm for paper work. On May 26th received another call from same sales person who stated that the vehicle was sold to someone else by his Manager on May 25th. Such a waste of time dealing with them. I will never recommend this place to anyone. More

Poor Post Sales Service Purchased a pre owned vehicle from the dealership two weeks ago. Noticed tires were below 50%. have reached out to dealership GM, sales associate, Purchased a pre owned vehicle from the dealership two weeks ago. Noticed tires were below 50%. have reached out to dealership GM, sales associate, WEINS and Lexus Canada. No response back still on any possible resolution. More

No customer appreciation and care after sale ! I have been a Lexus customer since 2011 , during the last ice storm I noticed a damage to my car , the rear moulding was missing , so after showing i I have been a Lexus customer since 2011 , during the last ice storm I noticed a damage to my car , the rear moulding was missing , so after showing it to Lexus Don Vally North to buy a replacement moulding , they estimated the replacement 1734.00$ for the part and 240$ for labor so it would cost me including tax 2230 $ just to get a rear moulding renewed !!!! The problem is that in order to replace the rear moulding they have to change the whole upper back part because it has been designed that way ! I insisted that issue is a design and manufacturing defect and should be covered by Warranty , but they did not agree ! I do not see the reason that the new model designs should give you more problems and pain instead of ease and comfort . I need a company explanation for this matter . More

Tim Ngo March 20 2018 MR.jun Belo assistance sale manager is very professional and excellent in service.That why the reason second time we visited Don Valley North Lexus an MR.jun Belo assistance sale manager is very professional and excellent in service.That why the reason second time we visited Don Valley North Lexus and we bought RX450 F3 Hybrid 2017 from Don valley North Lexus . He is also ninely and friendly,and one thing is very important to us is the price he gave Us very reasonable ( suggested if you and family want a Lexus new or used think about Mr.Jun Belo @ Don Valley North Lexus .....Thanks Don Valley North Lexus .... More