Don Valley North Lexus

HORRIBLE/RUDE customer Service from Sabrina at Reception I needed to get in touch with a sales consultant DVNL very urgently as my insurance agent needed information ASAP. Sabrina was horrible at getting me I needed to get in touch with a sales consultant DVNL very urgently as my insurance agent needed information ASAP. Sabrina was horrible at getting me in touch with the right person, and would not let me finish my sentences, and would transfer me mid sentence. I had to call a total of 4 times to get her to pass on a message which I later found out she delivered the next day and not immediately when needed.. This is horrible service and makes the dealership and team seem unprofessional, and totally lacking in customer service and care. PRO TIP: Dont hire a receptionist (someone who is the first point of contact for some) who does not possess the basic communication skill set. More

Amazing Customer Service at Don Valley Lexus I just wanted to say Thank You to Oliver Lo. He was an amazing sales agent that helped my mom and I pick out a beautiful 2015 Lexus NX 200T. He was ve I just wanted to say Thank You to Oliver Lo. He was an amazing sales agent that helped my mom and I pick out a beautiful 2015 Lexus NX 200T. He was very attentive to our needs and made the whole process smooth sailing. He was friendly, outgoing, knowledgeable, empathetic and walked us through beginning to end. The final product I received was nothing short of perfect. Thanks again, and continue doing an amazing job!! Customer service was exceptional! -Sincerely Phillip Huang More

Customer Excellence My husband and I recently purchased a pre owned 2016 Lexus 200nxt from sales representative Oliver. He was extremely helpful and provided us with all My husband and I recently purchased a pre owned 2016 Lexus 200nxt from sales representative Oliver. He was extremely helpful and provided us with all the necessary information needed to close the sale. We were very impressed with the overall professionalism and genuine commitment all employees exhibited while serving their customer's every need....a job well done! More

Service department The service technician Eddy knew what was wrong with my car but insisted that he run a diagnostic test which was $157. I took it to my local garage an The service technician Eddy knew what was wrong with my car but insisted that he run a diagnostic test which was $157. I took it to my local garage an do they fixed the issue for $60. Dishonest and untrustworthy. More

Lexus CT200h The Don Valley North dealership is one of the best dealership. Abshar Syed was my sales representative, and was very helpful and very kind. We bought The Don Valley North dealership is one of the best dealership. Abshar Syed was my sales representative, and was very helpful and very kind. We bought the Ct200h 2015. Syed was awesome in the whole process like whenever he needed us he just called us. He had treated us with complete politeness. This was probably one of the best dealership we had ever went to. Senthan More

Lexus RX350 The Don Valley dealership is one of the best dealership I came across. Mustafa was my sales representative; he was extremely patience and addressed al The Don Valley dealership is one of the best dealership I came across. Mustafa was my sales representative; he was extremely patience and addressed all our concern in the best way possible. We bought the RX350 2016 model and I would say the best car that exceeded all our expectations. Mustafa was great in the whole process stating from providing us with different options to advising us on the better car for our needs. We travelled all the way from Brampton to Markham and I would say it was worth it. The way their sales rep work is extremely professional and also the after sales experience with Mustafa was amazing, he checked if all is going well unlike any other dealership who are just concerned until the sale. Therefore, highly recommend anyone who is looking for top notch service to drop in to Don Valley North Lexus for their next vehicle. More

Something to "Chew" about! I have just finished my 12th service visit with DVN. It has left me baffled! At the beginning of my service visits I was attended by a fabulous gent I have just finished my 12th service visit with DVN. It has left me baffled! At the beginning of my service visits I was attended by a fabulous gentleman named Hiroshi. He was promoted within the department so I was hooked up with other advisors. My enjoyable visits became strained when dealing with the new advisor: had to dig for information and explanations were not great..... My appointment was made Nov 14 with Shirley Ng for 11 am. She suggested I have a loaner car as I was getting full service which would take about 4 hours. Usually I just wait in the lounge and read but accepted the loaner. The advisor said he would phone me to pickup my vehicle so I waited until 4pm before I phoned service to enquire. After walking my dogs, a phone message advised me to wait until morning to get my car. When I phoned back, my advisor had left and left me in a lousy way. The loaner had to be back by 11am so I cancelled my 10am therapy on Wed. and went to get my car. The advisor said there was two issues with my lexus 1) would need new front breaks soon and 2) a rodent had chewed the wires under the hood...…………….how do I, a 70 year old lady deal with that??? This part of the service visit gets ridiculous and overwhelming for me because I was informed that they would be checked at next visit and replaced if they had been eaten through!!! What about electrical tape, I enquired and was told "yes, you could wrap them in electrical tape and use some hot pepper (cayane) to keep the rodents away" I lost sleep last night thinking about this problem...……..I just paid over $370 for service and I have a problem under my hood. It was also mentioned in my meeting with the advisor that this chewing of wires by rodents is a common problem because they like the taste of whatever material covers the wires!!! Should Lexus not have come up with a solution. I have had my lexus almost 8 years and never been left with such a problem to worry about. What am I supposed to do about this now? More

Customer service 101 Visited this dealership as it was referred by a friend. Best referral ever. Oliver Lo was the salesperson who was assigned to us. Even though we were Visited this dealership as it was referred by a friend. Best referral ever. Oliver Lo was the salesperson who was assigned to us. Even though we were buying a used vehicle we were treated in a very professional yet relaxing manner. I love my RAV4. No pressure felt. I will refer anyone I know looking for a vehicle to this dealership AND have them ask for Oliver. He followed up after to ensure everything was fine. He introduced us to his manager Chris who was equally pleasant to deal with. More

Fantastic place and outstanding salespeople !! This dealership was top notch! Norm Boyd was an outstanding salesman made the 2018 Lexus RX350 buying experience a smooth one. He gave us a great deal This dealership was top notch! Norm Boyd was an outstanding salesman made the 2018 Lexus RX350 buying experience a smooth one. He gave us a great deal, advised us on the better car for our need, showed us the rear parking with the back camera which I never experienced in any other dealership. Every step was very thoughtful. No wonder, we traveled from Mississauga to Don Valley North Lexus to buy our dream car. There was a little manufacturing issue with the first car that was delivered to us, the dealership not only went above and beyond to replace it for a new one, also they sent us a rental vehicle from their dealership to Mississauga. Joyce Lu the second salesman/delivery specialist was very very knowledgeable about the car and the best thing is that she is never tired of answering our endless questions even in her off day over the phone. All in all, we are falling in love with this beautiful car. The experience is priceless. Thank you Don Valley North Lexus team! More

TERRIBLE service from CHAKILAN. G at DON VALLEY NORTH LEXUS One of the WORST dealership experiences ever, I was out of the country at the time, so my girlfriend who is my fiance now went in with her mother to j One of the WORST dealership experiences ever, I was out of the country at the time, so my girlfriend who is my fiance now went in with her mother to just inquire, they went in and was referred to CHAKILAN by a family friend and was under the impression that he could be trusted that they will not be "hustled" , however by the end of the interaction, they were finessed into signing papers and leaving a 3k cash down, when they went back in to switch cars based on affordability issues, CHAKILAN refused to change the unit nor give the 3k cash down back; claiming they had already placed the order, although it has only been a day. We plead with him however he refused without even making an attempt or having any sense of consideration, all in all it felt as though all they were only concerned with money and had ZERO concern for customer satisfaction. Will definitely NOT RECOMMEND DON VALLEY NORTH LEXUS or Chakilan. More