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Don Valley North Lexus
Markham, ON
158 Reviews
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158 Reviews of Don Valley North Lexus
February 15, 2020
Bate and switch sales tactics, rushed buying process This was my first Lexus vehicle and will probably be my last. During our test drive, we drove a lower trim test vehicle (IS300 Premium Package), We sp This was my first Lexus vehicle and will probably be my last. During our test drive, we drove a lower trim test vehicle (IS300 Premium Package), We spoke about the necessary features we wanted in a car, AWD, Apple Carplay/Android Auto, Seat Memory, Navigation being some of the top features. He explained that the higher trim- the Luxury edition we were looking to lease would include the features we wanted. After recieving the car approx a month ago, we had trouble finding the feature and learned today at the auto show that the option is not available at all. I contacted the salesperson and he denied ever saying that the Apple Car Play feature was available and advised to return to Lexus and lease a newer model that would have this feature in 2 years time. I was absolutely appalled at the thought of returning to Lexus considering the conflict that's in front of us. We felt like we were rushed into purchasing a car that would otherwise not have been considered as it did not fulfill all of our requirements. I could have gone to Acura, Audi and Mercedes Benz and got all of those features for less money and given us all of the features we wanted and more. More
by syl18
Employees Worked With
Kenny Jiang, Weins Canada
February 07, 2020
Delightful experience The Assistant Service Manager Kenneth Vu was exceptionally good. Courteous, knowledgeable, helpful and excellent customer service skills. The cafeteri The Assistant Service Manager Kenneth Vu was exceptionally good. Courteous, knowledgeable, helpful and excellent customer service skills. The cafeteria on the upper level is definitely an asset; present staff far better than previous year. Overall, highly satisfied. Keep up the good work. More
by ted1936
Employees Worked With
Kenneth Vu
January 23, 2020
Amazing Sales Experience I have been dealing with Jim Sairoglou at Don Valley for several years now. He is extremely professional and I always receive the utmost personalized I have been dealing with Jim Sairoglou at Don Valley for several years now. He is extremely professional and I always receive the utmost personalized care. My wife and I have bought seven vehicles from Jim now and no one as ever treated us better. That is why we always return. More
by David7664
Employees Worked With
Callum Brannen
October 31, 2019
Excellent and professional customer service. pleasant and friendly personality. Very helpful and resourceful 。I enjoyed his service. He allowed me to ask a lot of questions and willing to follow up with me friendly personality. Very helpful and resourceful 。I enjoyed his service. He allowed me to ask a lot of questions and willing to follow up with me. More
by Estheryytsang
Employees Worked With
Kevin Piao
October 23, 2019
Purchased a Lexus RX350 Since I walked in the dealership the Staff was extremely helpful. Didn't have the feeling that they're under pressure to make a sell and it appeared Since I walked in the dealership the Staff was extremely helpful. Didn't have the feeling that they're under pressure to make a sell and it appeared to me that they want the best for you. If anyone has an interests in purchasing a Lexus, at DVNL, I would highly recommend Kitty Song as the sales person. She will work with you, very knowledgeable and wants the best for you. A 5 stars experience. Eugene M More
by Eugene M
Employees Worked With
Kitty Song
September 29, 2019
Good Experience I just want to say thank you to Tony Rezaei He helped me to get my new car and I’m really happy and enjoying it . I just want to say thank you to Tony Rezaei He helped me to get my new car and I’m really happy and enjoying it . More
by Amir
Employees Worked With
Tony Rezaei
August 30, 2019
Great experience with Don Valley North Lexus Bought a used 2015 RX350 and dealt with Jun Belo. He is courteous and knows his product line very well. Highly recommend the dealership and the sale Bought a used 2015 RX350 and dealt with Jun Belo. He is courteous and knows his product line very well. Highly recommend the dealership and the sales representative. More
by RC
Employees Worked With
Jun Belo
August 21, 2019
assistance for a desperate 1 st time buyer of lexus car this is not my car but for my sons who is so stressed out regarding the outcome information coming from the insurance , my son had an accident on 06/1 this is not my car but for my sons who is so stressed out regarding the outcome information coming from the insurance , my son had an accident on 06/19/19 and insurance agent brought the lexus car to their shop. unfortunately until now wasnt fix. they are giving the reason as no parts availabe . they said that they had requested a part at your shop at Dixie and wont give any exact time to have the part available , please advise any option on how can this be solve , or is your shop exclusive to fix any damages for Lexus car? please advise from a deperate mother . More
by justin,dela111
Employees Worked With
ron clarin
July 29, 2019
Good experience of Don Valley North Lexus I had a very good shopping experience at Don Valley North Lexus and I will share this story and store to all of my friends and families. I had a very good shopping experience at Don Valley North Lexus and I will share this story and store to all of my friends and families. More
by Peter
Employees Worked With
Andy Nham
June 25, 2019
100% satisfaction We're absolutely satisfied with our recent purchase of a certified pre-owned 2016 Lexus IS 300. Mr. Jun Belo let us test-drive and compare both the IS We're absolutely satisfied with our recent purchase of a certified pre-owned 2016 Lexus IS 300. Mr. Jun Belo let us test-drive and compare both the IS 350 and IS 300. We agreed with him that the IS 300 is fast enough and handling is just as excellent, while offering somewhat better fuel economy. We enjoy the car tremendously. Mr. Belo is very friendly, knowledgeable and professional. And his good sense of humour made the long process of document signing delightful. More
by DK
Employees Worked With
Jun Belo
