Don Valley North Hyundai

Without a doubt the worst service department ever This is undoubtedly the worst service department in the automotive world. We purchased a 2015 Tuscon last year. Less than one week after purchasing it This is undoubtedly the worst service department in the automotive world. We purchased a 2015 Tuscon last year. Less than one week after purchasing it, we noticed a piece had come off the roof rack. My wife went to the dealership to get the piece replaced and was told she would have to buy the part for $52.00. She told the service rep that she should not have to pay for this since the car was so new. She said it probably wasn't put on properly and may have come off in the car wash. The service rep told her there is no way for that to happen and that people are stealing these pieces all the time. She was so upset that she just paid and ordered the part. But then went to the car wash and sure enough they had the piece. We went to the service manager Cato who was a nice guy and refunded our money and had one of the guys put the piece back on. For regular maintenance they have no idea what an appointment is. I have scheduled oil changes only to arrive and have to wait to speak to our designated service advisor. This is nuts!! I have had to wait up to 20 minutes just to give the advisor the keys. What is the purpose of scheduling an appointment? My biggest beef with them is their lack of communication. We have had to wait on replacement parts on 2 separate occasions and the wait is unbelievable. Despite leaving repeated messages for our service advisor who's voice mail says he'll get back to me by the end of the day, we do not get a return call. There is a sign in their department that says "Customer Service Is Not A Department, It's An Attitude" I'm afraid they severely miss the mark. More

"Great customer service " I have been dealing with DVN Hyundai 6 yrs ago. Their team is always so friendly, informative, and I feel trustworthy. I came in for service found oil I have been dealing with DVN Hyundai 6 yrs ago. Their team is always so friendly, informative, and I feel trustworthy. I came in for service found oil leaking from oil pan gasket. Thank you Cato for your advise Great customer service keep it up you have a fair way to go..... Thanks, Abdool.... More

Beware of Hyundai Canada and Don Valley I purchased a 2012 Sonata ltd with 22,000km on her back in March 2014 from Don Valley North Hyundai. My wife drove this vehicle for the past 2 year I purchased a 2012 Sonata ltd with 22,000km on her back in March 2014 from Don Valley North Hyundai. My wife drove this vehicle for the past 2 years. I took over in Dec, 2015. This past Thursday my car died in the middle of the 401 express lane near Pickering with 75,000km. It gave me NO warning and the dash lights came on and the car just shut down. I had no gas and could barely get out of the way of traffic. I was lucky enough to get over to the shoulder before narrowly being missed by a tractor trailer and almost losing my life. I emailed Don Valley North, talked to the person on their chat and called them and have had ZERO reply back from anyone there. These people have ZERO accountability. After getting this to another Hyundai dealership closer to me on Friday it turns out my engine seized due to a recall issue. The most ironic part is that I received the recall notice for machined pieces of metal getting stuck in the engine just this past Monday. 4 days after the engine seized on the Highway. There are massive recalls in the USA plus lawsuits going on against Hyundai for the same 2011-12 and even up to 2015 models for the engine just dying on people. Don't let this happen to you or your family. They want to replace the short block and give this car back to me howeverI narrowly escaped death in this vehicle and am scared to ever drive it again and on top of it all the people at Don Valley North Hyundai haven't even called to offer an apology, replacement or anything. Stay away from these people and maybe even Hyundai all together. Hyundai in the USA issued recalls on nearly 500,000 Sonata's in my model and earlier this past September, 2015. Hyundai in Canada has only begun to issue these notices as of a few days ago. Are the laws in Canada different? Are Canadian drivers lives less valuable then other places? Why wasn't my car recalled sooner to avoid this happening in the middle of the 401 express? By the way finally after placing this google review about the dealership they called me. Their reply on here is nothing short of terrible. More

Great customer service HI, I walked into your facility a week ago and was greeted by an employee named Ashkon. Ashkon made my experience there comfortable as i'm usual an HI, I walked into your facility a week ago and was greeted by an employee named Ashkon. Ashkon made my experience there comfortable as i'm usual annoyed by sales reps pushing too hard. I wasn't ready to purchase a vehicle but was simply browsing my options for the future. Ashkon clearly understood my plans and gave me great options to think about. I asked many questions about warranty and repair in which Ashkon was very knowledgeable, he even introduced me to one of the automotive technicians "shant", great guys! overall i felt very comfortable and i will defiantly be purchasing my next vehicle with Don Valley North Hyundai. Thanks, Chris De'zizo More

Great service I have been dealing with DVN Hyundai since I purchased my so awesome Veloster 3 yrs ago. Their team is always so friendly, informative, and I feel tru I have been dealing with DVN Hyundai since I purchased my so awesome Veloster 3 yrs ago. Their team is always so friendly, informative, and I feel trustworthy as well. Recently my engine light came on and there was evidence that there was an oil leak. Right away you think, "this can't be good"! Brought my car into service and voila...it was inspected...a few things tightened...a new clamp etc. No charge as still under warranty! Whew! More

Don Vally North Hyundai came through I would like thank the General Manager and Cato Cheung for following through with clutch matter. Cato and the General Manager understood the clutch ma I would like thank the General Manager and Cato Cheung for following through with clutch matter. Cato and the General Manager understood the clutch matter and have contacted me. Im not going to disclose any information here but things have turned out positive. I would recommend this dealership for customer service because at the end of the day they do follow through and maintain customer loyalty. Just have to bare with them because everyone makes mistakes. More

Great experience Our sales guy was great, got me the car I needed and at a great an affordable price. Me and my husband walked in just to check out cars and we ended Our sales guy was great, got me the car I needed and at a great an affordable price. Me and my husband walked in just to check out cars and we ended up buying on the spot. More

Our New Santa Fe Limited My husband & I just purchased a 2016 Hyundai Santa Fe, Limited & are delighted with our new car. A BIG thank you to Jeff for his professionalism, hu My husband & I just purchased a 2016 Hyundai Santa Fe, Limited & are delighted with our new car. A BIG thank you to Jeff for his professionalism, humor & generosity. More

Excellent Service I received exceptional service at Don Valley North Hyundai. Sinthu was patient and attentive when it came to dealing with my questions. He helped me f I received exceptional service at Don Valley North Hyundai. Sinthu was patient and attentive when it came to dealing with my questions. He helped me find the perfect car for me and I was pleased with his service More

100% the best dealer. I was referred to Spencer Luk at the Don valley North Hyundai. I was very pleased with the service I received and all the great incentives. The ent I was referred to Spencer Luk at the Don valley North Hyundai. I was very pleased with the service I received and all the great incentives. The entire staff was welcoming and polite, friendly and knowledgeable. It was a child friendly atmosphere with toys at hand to keep the little ones busy. I had the great pleasure of meeting Douglas Tan, he was very patient and sincere. He worked with Spencer and I until I was entirely happy. When I arrived to get my brand new spanking car; Douglas presented me with a very high class snow brush branded Hyundai. This dealership is by far the best I'be come across so far. Thank you for making this an exciting and pleasurable experience. Need a car Don Valley North is the place to go. Cheers to the best dealer and staff! More