Don Valley North Hyundai

0 customer service They're there to make their target hence your first initial impression may be great. The sales person is friendly, however you will be sadly mistaken They're there to make their target hence your first initial impression may be great. The sales person is friendly, however you will be sadly mistaken once you put down a deposit. They will not return your phone calls or keep you up to date with any information. Left multiple voicemails with the rep and front desk and the only way to get a response was to GO BACK INTO THE STORE. Yet when I first inquired about the vehicle, I received MULTIPLE calls and prompt calls back. The financial rep is just as worse, they couldn't care less, they're honestly just there to get you to sign the agreement and thats it. They couldn't care less about your name or anything once the sale is complete. Unacceptable. What took only a second for them to take a deposit, takes "5-10 business days" for it to be refunded back onto the credit card. Probably the worst first experience at a car dealership I've ever had. I wish I never stepped foot into that place. More

Terrible They truly do not understand what customer service is.... they say what you want to hear and do the opposite!!! Stay as far away as possible They truly do not understand what customer service is.... they say what you want to hear and do the opposite!!! Stay as far away as possible More

The dealership does not know how to conduct business. They don't know when promotions are expiring and called me to the dealership to "break the bad news" that the promotion has expired and now the new p They don't know when promotions are expiring and called me to the dealership to "break the bad news" that the promotion has expired and now the new price of the car is this. Forget trying to compete, they don't even honor their own quote! It's also not easy to get in touch with people in this dealership. Good luck playing the voicemail game. More

I had a tough time with DVN. At work, a few people recommended me to go to DVN as it was close to my work place, but my experience was horrible. The sales person I dealt with was nice, but as soon as recommended me to go to DVN as it was close to my work place, but my experience was horrible. The sales person I dealt with was nice, but as soon as I deposited the initial amount, I was thrown back to the line. They never stood up to any promised they made. Before the deposit, they told me I can get the car in 2 working days, after the deposit.. 2 days turned into "at least 5-6 working days". The finance rep who was supposed to explain me everything I am about to pay.. kept shouting at me for being ignorant. Its not my fault. I am new to this place. I have to start somewhere.. I am not saying I am stupid, I have studied at one of the top ranking business schools in the world. But my experience of buying a new car turned really bad. To add insult to injury, when I asked them to return me my refundable deposit, they kept stalling it till the next month. It took me 5 seconds to make a deposit and 5 weeks to get it back. Needless to say, I bought my car from a different dealer. It was just a sad story. More