Dixie Ford Sales

Poor after-service I had a very bad experience with this service concerning the change of the rear light due to condensation and poor sealing. First, I went five weeks I had a very bad experience with this service concerning the change of the rear light due to condensation and poor sealing. First, I went five weeks ago (right after I bought the car) to explain the problem. They told me to take an appointment to take some pictures (they needed to be sent and approved by Ford). After one week, they took the pictures and then two weeks after that, they sent me an email to inform me that the parts were arrived at the dealership. But in fact they were not there! I waited another week then I went there to change the parts : I waited two hours and I was told that the parts were changed! But the car did not move and the job was not done! They tried to make me think that I was there for the pictures and the person in charge was not there (Mr.Rob), and I needed to come again next week!! It was clear on their computer that my appointment was taken to replace the parts. After I got very upset and told them that I was not going to leave the service without my parts being changed. They all tried to convince me that I was wrong : Linda, Tina and Nicole were very insistent and wanted me to signed a paper that the parts were replaced, but they were not! I was saved by Atna who came to check what happened and told them that I was right. The service took the car. I waited another two hours! Until the end, they were very mean. They were looking at me like it was my fault and were making me feel very bad. They didn't even showed me the car when the job was done to take a look around. It hurts when people think you are an idiot. Rob came back after to tell me that they did not understand but in fact they were all four in the "business"! Congratulations guys, good job! More

Best place I bought Ford Explorer 2018. My experience at Dixie is really Appreciable. They have the best people to look after customer needs. Specially Richard B I bought Ford Explorer 2018. My experience at Dixie is really Appreciable. They have the best people to look after customer needs. Specially Richard Bradly he is a very professional agent who did his best for me. I will for sure come back here for my next purchase and also recommend to people I know. Walid AL Masri More

Best place Tried several car dealership This one is the best. Never felt so important when I walkin to a car dealer If you are planning to buy a car, go expe Tried several car dealership This one is the best. Never felt so important when I walkin to a car dealer If you are planning to buy a car, go experience yourself. More

Poor sales experience We walked into the dealership on Dec.23, 2017, mid/late morning. We were the only customers when we walked in and a sales lady approached us and aske We walked into the dealership on Dec.23, 2017, mid/late morning. We were the only customers when we walked in and a sales lady approached us and asked if there was anyone we were looking to see. While she greeted us a few other sales people came out of the woodwork. I explained that we are looking for an electric vehicle (EV), specifically the ones with government rebates. She promptly said that we would have to go online and see which ones those were. Obviously there was no interest to sell us anything if I have to do the work. I in no way expected the young lady to know everything about the rebates and did expect her to offer to look them up so we could discuss options - this is part of sales..... At this point I said we shouldn’t have to look this up and that they don’t want to sell anything so we will go to another dealership. While we were walking out, one of the other salespeople yelled, “bye!” We just kept walking as they were not worth the energy. We did drive to Whie Oak Ford and ended up buying a plug in hybrid Fusion. I wouldn’t recommend Dixie ford based on the behaviour the sales team demonstrated. More

Professional & Courteous - Superb service overall Came in to trade in finance and was helped by Lovedeep. Him, his Manager and Business Manager, was very helpful and provided honest information with r Came in to trade in finance and was helped by Lovedeep. Him, his Manager and Business Manager, was very helpful and provided honest information with regards to the vehicle's performance, market value, various finance options..etc. Lovedeep went for an extra mile with in depth knowledge and timely updates. Everything was done well and that too in a very quick and organized way. Great service, I always felt like a valued customer and they offered the best options so I don't even have to shop around, I knew I am always getting the best deal.The customer service was excellent. I would definitely recommend this dealership to friends and family. . Not to forget, amazing customer service from front desk too. She is so friendly and warm. Thank you Dixie Ford ! More

Excellent Service I bought a new Ford Escape car from this dealership in 2014 and I only use this dealership for parts and service. They always inform me ahead of time I bought a new Ford Escape car from this dealership in 2014 and I only use this dealership for parts and service. They always inform me ahead of time when a service is due, will take my calls and explain what is planned for the next service and also advise on additional when appropriate. They are very flexible in booking and arranging for a shuttle when requested. I am always dealing with either Glen Passfield or Zana Mehmeti who are very professional, efficient and friendly and will work out the best solution to keep my car in best shape. I am also very happy with Brandon in the Parts department who would always do everything possible to bring in the parts requested and even call me directly by phone to let me know when my paint pen arrived as my paint is special and had to be ordered. I feel that I am in very good hands, my car is running smoothly. Would recommend their service to everyone. More

Excellent dealership I just bought my second truck from Dixie Ford. There service is excellent, high level of integrity, trustworthy and the place to do business. They b I just bought my second truck from Dixie Ford. There service is excellent, high level of integrity, trustworthy and the place to do business. They beat every dealership I checked in price. They are more than happy to make sure you are happy and give you the best value and there customer service is outstanding. There service department is top notch with honest people who treat your care like there own. I am a happy customer and would recommend them to friends and family. Thank you Dixie Ford team. John Keats More

New car purchase Shopping for a car is never easy, however walking into Dixie Ford was the best choice I made. Especially dealing with Pankaj Raheja, he was a real ple Shopping for a car is never easy, however walking into Dixie Ford was the best choice I made. Especially dealing with Pankaj Raheja, he was a real pleasure to do business with. He was respectful, helpful, professional and I was in and out the door with my new car within 24 hours! Thanks once again Dixie Ford and Pankaj! Tajana More

Great Car buying Experiene With so many car options in mind,my options narrowed after visiting Dixie Ford.Special Thanks to Pankaj Raheja who spent lot of time in my decision pr With so many car options in mind,my options narrowed after visiting Dixie Ford.Special Thanks to Pankaj Raheja who spent lot of time in my decision process and showed me multiple cars in their yard with different trim level and I was able to make an informed decision of Ford Fusion Hybrid.I will recommend all and everyone to get best sales experience from Dixie Ford and particularly meet experienced sales consultant PANKAJ RAHEJA.... More

Great Overall Experience I recently purchased a new Ford Mustang from Dixie with the help and knowledge of Scott C. and Richard B, Sales Representatives. They made sure I rece I recently purchased a new Ford Mustang from Dixie with the help and knowledge of Scott C. and Richard B, Sales Representatives. They made sure I received the best customer service possible and made the experience enjoyable.They put in the time and effort to ensure the availability of the car so I didn't waste my time and had it cleaned and ready for a test drive. They did not pressure me into buying a more expensive model, which I appreciated. All in all, great experience and a pleasure doing business with Dixie Ford. More