Dilawri Dodge Chrysler Jeep Ram

Bad Customer Services - Email VIP Manager deals a scam I would like to start by saying that we have 4 cars and rotate one of them every year (change one of the cars every 3-4 years). This means that we vis I would like to start by saying that we have 4 cars and rotate one of them every year (change one of the cars every 3-4 years). This means that we visit 3-5 dealerships each year. This year we visited 6 dealerships (2 Dodge, 1 Mitsubishi, 2 Nissan, 1 Mazda). We also owned 9 vehicles in the last 8 years, so we see a lot of dealerships and strategies (Honda, Toyota, Pontiac, Ford, Chevrolet, Mitsubishi, Mazda, Dodge, Nissan). I was interested in purchasing a 2015 Dodge Challenger SRT. I received an email from Dilawri Dodge advertizing a VIP promotion. When I contacted the Dodge representative concerning the deal, she told me to come into Dilawri Dodge and speak to the VIP Manager. I did several days of research on the new Challenger and got all the information I needed plus the average value of my trade-in and the average dealership mark up for the new Challenger SRT. I arrived at the dealership with all the paperwork of my research and asked for the VIP manager which turned out to be the regular manager?! Or at least seemed to be. I sat with the manager called "Tony" and right away, he did not seem interested at all in what I had to say. The salesman Dan Feldman was polite and nice. I listened to what the manager had to say which was mostly bragging the Chrysler brand and how the Challenger is the best vehicle and it doesn't lose value. Tony also kept comparing the Hellcat to other vehicles, but I wasn't looking at a Hellcat (which is the ultimate performance version of the Challenger at the moment). The manager built my vehicle and they went to check my trade-in. When they came back, I sat with Dan to look at an offer. Of course, they low-balled me on my trade-in, but since I had done my research and got my vehicle appraised twice within the two weeks before this visit, I knew how much I could get for my vehicle. I told Dan what I thought the value was and why. Of course, he pulled the dealer surprised and confused look. I told him to give me a reasonable price and I would consider it. Dealership don't give prices now (depending on the manufacturer - at least Chrysler is not doing it for now), they ask the client to make an offer which is complete nonsense since we don't know the value of the vehicle with accessories and what the mark-up is. Two things happen: Should the client make a reasonable or low offer, they say it's unreasonable. Should the clients make a high offer (not having all the info) they immediately "shake" on it and sign the paperwork thus screwing the poor oblivious customer... In my case, I knew that and went for the song and dance: I gave a low to reasonable offer. Of course I was told it was unreasonable. I told him he asked for an offer and that was my offer. Dan went to see Tony and made me wait. I was waiting for the manager to show up at this point because it's also a new Dealership strategy, although I'm not sure why. We visited 5 dealerships in the last 4-6 weeks and the same happened. Whether or not the sale looks successful, a manager shows up to discuss the sale with you. Probably to make the clients feel important or under pressure...not sure. Tony arrived and told me the offer was unreasonable. I then listened to a monologue on how the Challenger is the best vehicle and doesn't lose value (...a Chrysler product that doesn't lose value...when pigs fly..). I then said that black book value of the Challenger does show high depreciation. Tony then said that when they buy back trade-in they don't even look at the black book value. I would love to see them back that claim, if you have a Dodge Challenger and want to trade-in, go see Tony!! It's nice to say that you don't look at black book value for the Challenger as a Dealership, unfortunately, Tony has no power over other Dodge dealerships and manufacturers. I can tell you by experience that other manufacturers are not gentle with Chrysler products on trade-in. And Challengers are no different. During our conversation, Tony kept referring to the Hellcat, again...not the vehicle I was buying. He also asked which other vehicles I was looking at. I mentioned the BMW M4 and the Nissan GT-R. He basically claim that the Challenger was a better vehicles and faster (again referring to the Hellcat). The Challenger, Hellcat or not, is not a better vehicle for the overall performance and handling. Regardless, Tony said it was the best value for my money, which is somewhat true, if not I wouldn't be sitting there. I mentioned that other vehicles in the same price range were just as good if not better: Corvette Stingray, Camaro ZL1, 2015 Ford Mustang. Tony asked me if I wanted to make a reasonable offer, I said that was my reasonable offer. He told me I obviously wasn't ready to buy the car (!?!?!?!) and to come back a make a real offer when I was ready?!!?!?!!? I told him I WAS ready and he just wasn't ready to sell one nor was he reasonable with his trade-in since I knew what I could get for my car at three other dealerships (not 1, 3 dealerships). We parted ways. I told the salesman on the way out that I was going to Southbank Dodge and I would let him know if I made the purchase or not. I did go to Southbank two days later. Had the same song and dance. Got low-balled on trade-in initially, spoke to the manager who wanted me to feel important. Then purchased the new 2015 Dodge Challenger SRT from Southbank Dodge at the price I had offered Dilawri Dodge, and Tony, in the first place..... I guess I was ready to buy the car Tony! :-) More

Great experience!! And LOVE our new truck We have purchased 2 Dodge Ram Trucks from this dealership. It was a great experience both times! We appreciate the frank and honest approach. We are c We have purchased 2 Dodge Ram Trucks from this dealership. It was a great experience both times! We appreciate the frank and honest approach. We are confident that we got the best deal possible. Thanks again for making our buying experience nice and easy! More

More than expected! I was pleasantly surprised at how well I was treated. They listened to me and actually worked with me. I was given an incredible deal and drove away w I was pleasantly surprised at how well I was treated. They listened to me and actually worked with me. I was given an incredible deal and drove away with much more than I went in for. More

Didn't buy, but wish I did! I had a great chat with Mike T. and really felt like this was a stand up operation. Ended up buying locally but wish I had just trusted my gut and bou I had a great chat with Mike T. and really felt like this was a stand up operation. Ended up buying locally but wish I had just trusted my gut and bought from Mike! Earned my trust by being honest, open, no pressure, informative, and fair. I'll be back to deal with them in a year or so to trade up a Grand Caravan and a 1500 Ecodiesel, and I look forward to it! More

Repeat Performance This is the 3rd Dodge Journey I have purchased from Dilawri. In all 3 instances I was treated in a friendly, professional manner. The same can be said This is the 3rd Dodge Journey I have purchased from Dilawri. In all 3 instances I was treated in a friendly, professional manner. The same can be said for the service department. Dilawri is A1 in my books. More

Buying New Vehicle This is the second time I have bought a new vehicle here. I worked with Alan Johnston and he was very patient, informative and genuinely helpful. This is the second time I have bought a new vehicle here. I worked with Alan Johnston and he was very patient, informative and genuinely helpful. More

Awsome Great service and price. We just bought outr 2nd vehicle from Dilari and will be back for future purchases. Highly recommend The Dilawri Group. Than Great service and price. We just bought outr 2nd vehicle from Dilari and will be back for future purchases. Highly recommend The Dilawri Group. Thank You Graham! More

My first pickup truck I do not like shopping for new vehicles. That said, this was by far my most pleasurable experience. I wanted to purchase a new Dodge Ram and Tony made I do not like shopping for new vehicles. That said, this was by far my most pleasurable experience. I wanted to purchase a new Dodge Ram and Tony made it very easy for both me and my partner. We told him what we were looking for and how much we had planned to spend. He found the perfect vehicle for us and made the entire process much less stressful than anticipated. Will I shop here again in the years to come? You bet! Thank you Dilawri Dodge Chrysler Jeep Ram! More

Outstanding Treatment This is the 4th vehicle that we have bought from Dilawri. We have always been treated with respect. We both felt that we were not just a pay cheque b This is the 4th vehicle that we have bought from Dilawri. We have always been treated with respect. We both felt that we were not just a pay cheque but rather actual clients. The knowledge that Wasfi and Youssef share was excellent. More

Wasfi Haroun and Adam Sylvester I usually purchase my vehicles on the Québec side. This time around I got exactly what I wanted (and then some) at Dilawri. Wasfi found a hard to fi I usually purchase my vehicles on the Québec side. This time around I got exactly what I wanted (and then some) at Dilawri. Wasfi found a hard to find vehicle that had even more features than what I wanted and he was able to beat the other 6 dealers from Ont and Québec whom of which had less features. Adam was very friendly and courteous and I felt no pressure from his part. Thank you Dilawri staff and hope to do business again in the future. More