Dilawri Dodge Chrysler Jeep Ram

Do your homework, service is nonexistent, FCA Canada will not look after you! You are on your own if you need Chrysler to look after you and be aware they are the only car manufacturer that has pulled out of not look after you! You are on your own if you need Chrysler to look after you and be aware they are the only car manufacturer that has pulled out of the consumer protection agency for cars. Should tell you something! Buy a truck that stands behind their product, should have bought a Chevy. More

Take your money elsewhere! They sold me a BRAND NEW Ram, loved the vehicle, however 7 months later I find out it has $25k+ in damages recorded against it on Carfax. The entri They sold me a BRAND NEW Ram, loved the vehicle, however 7 months later I find out it has $25k+ in damages recorded against it on Carfax. The entries were never disclosed to me during the buying process, I'd never have bought the vehicle if they had been. I went to the dealership to seek a resolution and all I was told was "we'll see you in court". Take your money elsewhere, don't do business with these people. More

Service and parts department are blatantly dishonest and fraudulent. Charging for the wrong parts and even not installing them. fraudulent. Charging for the wrong parts and even not installing them. More

Do not buy here. Sales Mngr approved price on Renegade Bought a train ticket to go buy it then he changed the price. Sleazy liar Never deal here Sales Mngr approved price on Renegade Bought a train ticket to go buy it then he changed the price. Sleazy liar Never deal here More

Worst dealership I have ever done business with. After not being able to deliver the vehicle I was to buy, I still cannot get my deposit back. Called and emailed a number of their managers and sale After not being able to deliver the vehicle I was to buy, I still cannot get my deposit back. Called and emailed a number of their managers and sales rep. on several occasions but to no avail after two months. Extremely frustrating to have to resort to the small claims court to get my money back. Buyer beware! More

Poor communication, organization and after sale responsiveness. Once sale is made they don’t care. responsiveness. Once sale is made they don’t care. More

Best experience buying a car i have had ever. Sales staff and service , very nice and caring. Thank you again. Gerry Sales staff and service , very nice and caring. Thank you again. Gerry More

Look for Edgar: Edgar was extremely professional, helpful and responsive. Replied to my many messages promptly and kept all his promises. I will buy all my cars from him. helpful and responsive. Replied to my many messages promptly and kept all his promises. I will buy all my cars from him. More

Put a deposit on a vehicle…was working out details on extended warranty…then they notified me that the vehicle was no longer for sale…no explanation at all..then they said I had to wait for my deposit to extended warranty…then they notified me that the vehicle was no longer for sale…no explanation at all..then they said I had to wait for my deposit to come in the mail..even though I paid with a visa….very unprofessional…I have never experienced this type of service before..beware!!! More

Purchased my 5th car here in Feb 2021. It is a Ram 1500 truck. On day one after delivery, I noticed a malfunction in the auto-lights system. I took the truck back and they promised they wo It is a Ram 1500 truck. On day one after delivery, I noticed a malfunction in the auto-lights system. I took the truck back and they promised they would fix it. We are now Sep 2022, and still no resolution. I paid the price of a new truck, but got one that was malfunctioning. They say that DCA doesn't have a fix, and there's nothing they can do about it. Through research and hours of work, I was able to repair the malfunction myself. However, this was not repaired for nearly 8 months after purchasing the vehicle. Multiple emails to managers and regional managers yielded nothing. There was a 14-month period where they simply weren't answering my emails at all. I guess they figured if they ignored me, the problem would go away on it's own. To this day, DCA still doesn't have a fix for this problem that is plaguing a large number of Ram owners. When I purchased the truck, I paid (was obligated to) for a PDI (Pre-Delivery Inspection). This PDI was supposed to have been done, and would have detected this problem before delivery. So, either their PDI tech was not sufficiently competent to detect malfunctions, or the PDI was not conducted at all, which would imply that they took money from me for a service they never rendered. If I am not mistaken, I believe that is theft. So now the dealership is refusing to compensate me for my time (to fix the issue that was under warranty), or to reimburse me for the PDI they never did (or did poorly). I am not asking for much. They would not hesitate to charge me if the situation was reversed. Considering the number of vehicles I have purchased there, I am quite disappointed that they would treat me this way. I have been nothing but patient, courteous, polite and respectful towards them during this whole ordeal. I will never purchase any vehicles there again after this. They seem to be really good at alienating their repeat customers. Granted, no one is perfect, and everyone makes mistakes, but their actions and words were intentional. I would HIGHLY RECOMMEND YOU DO NOT DO BUSINESS WITH THIS DEALERSHIP, or any other dealership under the Dilawri name. They are only nice to you until they have your money, then it's ALL downhill from there. More