Dilawri Dodge Chrysler Jeep Ram

Put a deposit on a vehicle…was working out details on extended warranty…then they notified me that the vehicle was no longer for sale…no explanation at all..then they said I had to wait for my deposit to extended warranty…then they notified me that the vehicle was no longer for sale…no explanation at all..then they said I had to wait for my deposit to come in the mail..even though I paid with a visa….very unprofessional…I have never experienced this type of service before..beware!!! More

Purchased my 5th car here in Feb 2021. It is a Ram 1500 truck. On day one after delivery, I noticed a malfunction in the auto-lights system. I took the truck back and they promised they wo It is a Ram 1500 truck. On day one after delivery, I noticed a malfunction in the auto-lights system. I took the truck back and they promised they would fix it. We are now Sep 2022, and still no resolution. I paid the price of a new truck, but got one that was malfunctioning. They say that DCA doesn't have a fix, and there's nothing they can do about it. Through research and hours of work, I was able to repair the malfunction myself. However, this was not repaired for nearly 8 months after purchasing the vehicle. Multiple emails to managers and regional managers yielded nothing. There was a 14-month period where they simply weren't answering my emails at all. I guess they figured if they ignored me, the problem would go away on it's own. To this day, DCA still doesn't have a fix for this problem that is plaguing a large number of Ram owners. When I purchased the truck, I paid (was obligated to) for a PDI (Pre-Delivery Inspection). This PDI was supposed to have been done, and would have detected this problem before delivery. So, either their PDI tech was not sufficiently competent to detect malfunctions, or the PDI was not conducted at all, which would imply that they took money from me for a service they never rendered. If I am not mistaken, I believe that is theft. So now the dealership is refusing to compensate me for my time (to fix the issue that was under warranty), or to reimburse me for the PDI they never did (or did poorly). I am not asking for much. They would not hesitate to charge me if the situation was reversed. Considering the number of vehicles I have purchased there, I am quite disappointed that they would treat me this way. I have been nothing but patient, courteous, polite and respectful towards them during this whole ordeal. I will never purchase any vehicles there again after this. They seem to be really good at alienating their repeat customers. Granted, no one is perfect, and everyone makes mistakes, but their actions and words were intentional. I would HIGHLY RECOMMEND YOU DO NOT DO BUSINESS WITH THIS DEALERSHIP, or any other dealership under the Dilawri name. They are only nice to you until they have your money, then it's ALL downhill from there. More

I've been having a issue with my dodge caravan, with that good old check engine light coming on all the time. Went to 3 different dodge dealers to get fixed and Dilawri Chrysler had the magical answer and re good old check engine light coming on all the time. Went to 3 different dodge dealers to get fixed and Dilawri Chrysler had the magical answer and resolution to this problem. I just wanted to say thank you to the service department for finally solving g my problem. Tanya Mowan More

DILAWRI JEEP DODGE CHRYSLER HAS THE BEST SERVICE AND SALES DEPARTMENT. NOT ONLY WAS STAFF KNOWLEDGEABLE, BUT WAS ABLE TO COMPETE WITH OTHER COMPETOTOR'S PRICES AND WIN MY BUSINESS. PRICE MATCHED ON SALES DEPARTMENT. NOT ONLY WAS STAFF KNOWLEDGEABLE, BUT WAS ABLE TO COMPETE WITH OTHER COMPETOTOR'S PRICES AND WIN MY BUSINESS. PRICE MATCHED ON MY WINTER TIRES AS WELL. JUST A FANTASTIC EXPERIENCE FROM BEGINNING TO END. THANKS TO THE DILAWRI TEAM. More

Had an issue with my truck not starting. Called Dilawri on Hunt Club and got it towed there. Guy, the service Advisor there, took me in, diagnosed the issue and called me within 24 hours wit Called Dilawri on Hunt Club and got it towed there. Guy, the service Advisor there, took me in, diagnosed the issue and called me within 24 hours without an appointment to give me a estimate. This guy is on the ball, straight up and just a good and friendly guy. Thanks to Guy and Dilawri Jeep Dodge Chrysler for the wonderful experience. Ben T More

THE BEST EXPERIENCE AT DILAWRI JEEP DODGE CHRYSLER AT HUNT CLUB WEST. TALK ABOUT A FANTASTIC EXPERIENCE. NEW FACES, GREAT FUN AND BEST OF ALL... IMPRESSIVE PRICING. I RECOMMEND YOU DROP BY THE WELC HUNT CLUB WEST. TALK ABOUT A FANTASTIC EXPERIENCE. NEW FACES, GREAT FUN AND BEST OF ALL... IMPRESSIVE PRICING. I RECOMMEND YOU DROP BY THE WELCOMING SALES TEAM AND/OR THE FUN AND KNOWLEDGEABLE SERVICE TEAM. BROUGH MY TRUCK IN FOR SERVICE AND WAS EXPLAINED WHAT WAS WRONG, WHAT TO DO TO CORRECT IT AND THE PRICE, ALL IN DETAIL. UPON PICK UP, PRIE WAS BELOW WHAT I WAS QUITED FOR MY REPAIR, MY VEHICLE WAS READY WHEN IT WAS SUPPOSED TO BE, BUT BEST OF ALL, JUST KEPT ME UP TO DATE AND FRIENDLY FROM BEGINNING TO END. CHECK THEM OUT... DILAWRI JEEP DODGE CHRYSLER. #1 SERVICE AND SALES TEAM BY FAR IN OTTAWA. More

Poor and unprofessional service and a complete waste of time! I made an offer for a vehicle (kijiji ad) on Monday. Kumar from Jeep on Hunt Club declined my offer and said that anything below the asking time! I made an offer for a vehicle (kijiji ad) on Monday. Kumar from Jeep on Hunt Club declined my offer and said that anything below the asking price, he will advise me to come in and to put an offer on the table. On Tuesday morning, I received an email from Kumar informing me that if I am able to come in today to put the offer on the table at the dealership. I booked an appointment with him for 6pm to finalize the deal. When I went to the dealership in the evening I met with Blair and Kumar. Blair invited me to take the car for a spin and I decided to buy it. I pointed out to Blair that the price on the paperwork is not what Kumar and I agreed on. After waiting a few minutes, Kumar told me the manager is not accepting my offer and he can’t do anything about it. I told him you were already aware of my offer and you contacted me this morning and asked me to come in to the dealership to finalize the deal. If your manager didn’t (or was not going to) accept the offer, why did you contact me? Why did you ask me to come in to the dealership? Of course I didn’t get any answer. He then started talking about something totally irrelevant like the price of the vehicle may increase next week, and if I can increase my down payment. Seriously? What happened was not acceptable, unprofessional and irresponsible. Do yourself a favour and go to any other dealerships who can appreciate your business and stand by their words! More

Brought my new 2021 Dodge Ram pickup truck for an oil change and a tire change with a wheel balance at Dilawri Chrysler Hunt Club location. Even though I had an appointment it took almost 3 hours. 1) M change and a tire change with a wheel balance at Dilawri Chrysler Hunt Club location. Even though I had an appointment it took almost 3 hours. 1) My vehicle finally returned from the mechanic pit with damage ! 2) 4 tires on rims were simply tossed in every direction in my rear cargo box, instead of place neatly, as per my request therefore the Service Advisor noted on work order. 3) Tire pressure was never performed. 4) Oil/Greace/Dirt was left on my leather console. 5) Even had 1 chewing gum taken/stolen out of a new unopened chewing gum pack. 6) Radio was turned on and on a station that I never listen too. 7) Top off Washer Fluid was not done. I returned the following morning to address my complaint to the service manager Jessica Andrews and she made me feel like she couldn't be bothered. * Customer highly disgusted and upset ! Very angry that I purchased my vehicle from this dealership ! More

Brought my new 2021 Dodge Ram pickup truck for an oil change and a tire change with a wheel balance at Dilawri Chrysler Hunt Club location. Even though I had an appointment it took almost 3 hours. 1) M change and a tire change with a wheel balance at Dilawri Chrysler Hunt Club location. Even though I had an appointment it took almost 3 hours. 1) My vehicle finally returned from the mechanic pit with damage ! 2) 4 tires on rims were simply tossed in every direction in my rear cargo box, instead of place neatly, as per my request therefore the Service Advisor noted on work order. 3) Tire pressure was never performed. 4) Oil/Greace/Dirt was left on my leather console. 5) Even had 1 chewing gum taken/stolen out of a new unopened chewing gum pack. 6) Radio was turned on and on a station that I never listen too. 7)Top off Washer Fluid was not done. I returned the following morning to address my complaint to the service manager Jessica Andrews and she made me feel like she couldn't be bothered. * Customer highly disgusted and upset ! Very angry that I purchased my vehicle from this dealership ! More

Went to get brand new winter tires installed at a garage that has been in business over 40 years that I used for years. They said lower ball joints done so he will not install tires because he can not guara that has been in business over 40 years that I used for years. They said lower ball joints done so he will not install tires because he can not guarantee tires because in approx 1000km they tire will be done(shop can see damage to my tires I have on now, and when I drive truck I can feel it is the front end) & (the shop knows I have extended warranty on truck and has 0 to gain if I get them changed or not) And Dodge charged me 84.19$ to inspect said they are ok. So bring truck home and check myself and they are done. take to dodge and they say they are within the limit and will not change ( within limit meaning what? they will need to be changed in a month or two, another trip to Ottawa, another lost day of work, another set of front winter tires) . I paid 6000$ for extended warranty and they charge you to look at vehicle with warranty and now it will cost me 551 each side to change myself. sad. Just sad. DO NOT GET EXTENDED WARRANTY ITS A TRAP. Very upset right now. More