Dilawri Dodge Chrysler Jeep Ram

Mislead I was originally dealing with Dee ( financing officer located at kia) who was more than helpful . She was informative and I would reccomend her withou I was originally dealing with Dee ( financing officer located at kia) who was more than helpful . She was informative and I would reccomend her without a second though. The vehicle purchase was seamless. From the time I started the process with Dee , to when I drove off the lot was about a week. My issue was with the dodge dealership once I had already purchased the vehicle. I dealt with Alan for the vehicle purchase and he was wonderfull. My problem arose 34 days after I picked up my vehicle. I understood clearly that because I bought a used vehicle dodge was only going to give me a 30 day warranty , well 34 days after picking up my 2009 dodge journey I had mechanical issues with it. My husband contacted Alan on the Thursday before we brought the vehicle in just in case the dealership was willing to honor their warranty 4 days after it had expired. We were not expecting anything , but rather thought , because I was planning on buying a brand new grand caravan one year after my orginal purchase ( TD auto financing loyalty program for those with poor or no credit .)that they may consider working with me as it was a mechanical problem and not poor use of the vehicle. So on the slight chance they may honor the warranty my husband called Alan and explained our situation. Without hesitating Alan told us to bring our Journey into service and have it checked out , he said if 'service ' has any issues ,you tell them to contact my sales manager. Upon hearing this we were overjoyed. We felt like Alan (and the dealership as a whole ) were going the extra mile for us. My husband then called the service department to arrange the drop off of the Journey . We were told that they were booked solid and were asked to bring in the vehicle Monday or Tuesday . We brought the vehicle in first thing Tuesday morning (because monday was a holiday )on my way to work. We were so surprised that we were boasting to our family and friends about the service we were receiving. We were so greatful that we had made the decision to go with Dilawri for our current (and future) vehicle purchase(s) . There was not even a single mention of a deductible payment ( we purchased a warranty at the time of financing)on our part. We brought the journey in on Tuesday and explained to the gentelman in the service departement helping my husband that when they discovered the cause of the problem (our vehicle had begun stalling at every stop) they were to contact Alan's sales manager . We received a call from the service department later that afternoon. They told us that they had found the root of the problem and that they were going to put it through the warranty program. My husband reiterated that we were told to ask the service department to contact Alan's sales manager or Alan , because he said they would take care of it. The gentelman from service said "ok and informed us that they had ordered the nesscarry part and that it should be done by lunch time the next day( Wednesday) . As you can imagine we were so relieved that this process seemed to be seamless and stress free. We would be able to pick up our vehicle the next day and all would be well. The service department called us Wednesday morning to let us know that the repair had been approved through coverage one ( warranty company )and that the $200.00 deductible would be due on pick up. He said that they would start the repairs after lunch . My husband once again told the gentelman he was speaking with that they were to contact Alan's sales manager about the repair. The gentelman in service then told my husband he would have to contact Alan or his sales manager to make arrangements. My husband immediatly attempted to contact Alan , to let him know what was going on , so he could inform his sales manager . Unfortunatly Alan was busy , so my husband left a message explainin everything. I finished work around 5:00pm and my husband and I headed to the dealership. We had still not received a call back from Alan. Normally we would have been worried , but with the conviction we had heard in Alan's voice the day before , we were sure that it was simply that Alan was busy and maybey the service department was unable to contact the sales manager as he was busy as well. After all we are not unresonable people and understand that a car dealership would be a very busy place . Upon arriving we entered directly into the dealership to find Alan , so he could have this all sorted out for us and we could be on our way . We found Alan immediately and he escorted us to his desk where we informed him of why we were there . At first he seemed a bit puzzled , but quickly remembered the conversation he had with my husband. This is where it started to go downhill. He apologized for not getting back to us and pointed to the phone and said " I'm sorry I haven't had a chance to listen to your message I've been busy " . This puzzled me , because how would he know we left him a voicemail if he hadn't listed to it ? He then asked us to explain the situation to him ..... We once AGAIN went over everything. He started jotting down what we were saying , and then paused to tell us that his sales manager was gone for the day and that he'd get back to us. We explained that this vehicle is my means of transportation to and from work and that we would rather be able to take it home this evening if at all possible. He then told us that he was going to go speak to the gentlemen in service himself. At this point I'd become quite weary , but when he got up and left to go speak with service my faith had been restored. My husband and I discussed that the he had probably been so busy that they had forgotten to deal with it. At this point we still weren't upset , because we both work with the public and understand that you can get busy and forget things . We had been waiting for about 10 minutes when Alan returned. He sat down and simply stated that he had spoken to the service department as well as the General Manager and they could do absolutely nothing for us. He said that we would have to pay the $200.00 deductible , because we were 4 days out of warranty . Stunned my husband and I asked why we were led to belive otherwise to which he responded " even if it had been within the 30 days we probably would have done a 50/50 sort of deal" ( meaning even had we been within our 30 day warranty period they would have charged us 50% of the repair cost) . We tried to ask for more of an explenation , but Alan simply told us that he was just the salesman and there was nothing he could do for us. Understanding that Alan was "just" the salesman we said thank you and proceeded to pick up our vehicle. We were obviously very upset , because we had been led to belive that we were going to be taken care of. Alan never mentioned that we might have to pay the deductible before our final conversation. My husband and I are upset because we believe we were misled . Had we suspected that we were going to be paying the deductible , we would have had to wait to complete the repair as we had not budgeted for a $226.00(including tax)expense . We were aware that the dealership may have not done anything for us at the beginning , but the way Alan had told us to have service contact his sales manager led us to belive that they were going to go the extra mile for the customer and honor their warranty . Had this turned out differently we would have continued to do buisness with them and encouraged others to do so as well. We felt as if we were not told whole truths and that there was a serious lack of communication within the dealership. This has left us with a bad taste in our mouths and a mistrust for the dealership. It is terribly unfortunate that the dealership was so misleading. I would not reccomend anyone visit the dealership for purchase , or repair unless you are ready to shine light in every dark corner of your dealings. Please ask for CLEAR explenations and HONEST answer. Do not trust their seemingly "good will" it will not end well for you. More

A great dealership with amazing staff From getting all the information I needed and more, to the ample time spent test driving test driving a vehicle, to spelling out all the merits of the From getting all the information I needed and more, to the ample time spent test driving test driving a vehicle, to spelling out all the merits of the varios options and models available and the excellent post sale assistance, all the staff went above and beyond for me. I ended up with the car I wanted at a great price. More

Knowledge and experience Sales Manager was very knowledgeable with the questions I had concerning the Jeep and was very experienced in most of the questions I asked he tried v Sales Manager was very knowledgeable with the questions I had concerning the Jeep and was very experienced in most of the questions I asked he tried very hard to find a vehicle that will suit our needs More

Service Department Can't Be Trusted They gave me a quote of $369 for a Cargo Area Security Cover - Slate Grey(2007-2015) [82212687] But I bought it from the other local Jeep dealer (East They gave me a quote of $369 for a Cargo Area Security Cover - Slate Grey(2007-2015) [82212687] But I bought it from the other local Jeep dealer (East End) for $169 They quoted me $1320 for suspension work "that needed to be done right away" but when I got a second opinion from another dealer they said it wasn't critical but if I wanted it done it would cost me $577 LESS than Dilawri quoted me. More

I bought elsewhere Having been referred to this dealership through "Unhaggle.com" I was contacted by their fleet sales person. I made arrangements to see him, and when I Having been referred to this dealership through "Unhaggle.com" I was contacted by their fleet sales person. I made arrangements to see him, and when I arrived he didn't seem to be aware I was coming. Regardless, we went for a test drive and discussed pricing. He offered what I thought was a fair price, as well as discussing what seemed like fair value for my trade. I was willing to buy but only after my wife had driven the car also. After getting home and discussing it with my wife I arranged with Mike (the salesman) a time to bring my wife back for the test drive. When we arrived, Mike had left but had supposedly left instructions for another salesman to take us for the test. The second salesman acted as if we were starting from scratch, with a very different, more hard sell approach. I immediately stopped him and told him we were here for the test and I would finalize everything with Mike. At that point it seemed no one could find the keys to the car we were to test. After 45 minutes of looking and even going down the road to their other yard, we were told no luck. Considering this was supposedly arranged in advance, and wasted our time to drive across town and back as well as the 45 minutes there I was not happy. Upon returning home I immediately sent an email to another dealer (that I had test drove a different version of the same model with previously) and gave him the opportunity to get my business by matching Dilawry's price. Not only did they match but they actually improved on it. I have to admit I liked the way Mike dealt with numbers, etc, but not his attention to appointments. The rest of the staff I encountered at Dilawry all gave off a "shady, used car" type of vibe. They lost my business, yet I am a happy owner of a new Jeep Grand Cherokee Overland Diesel from Southbank Jeep. By the way, Unhaggle asked me to rate Dilawry, but since I gave a poor rating it didn't get posted. That's why all the ratings on their website are for 5 stars! More

Worst EXPERIENCE EVER!!!!!!! I went to another dodge dealership in Ottawa and got a quote from them.o take the night to think about it. I then saw on dilawri's website that they w I went to another dodge dealership in Ottawa and got a quote from them.o take the night to think about it. I then saw on dilawri's website that they were having a "Customer Appreciation" event. The deal was buy any dodge, jeep or fiat and you will receive a 50" flat screen, a soundbar and a samsung tablet. I couldn't find any fine print on their website regarding the event. So I went into dealership. I dealt with salesman Alan. I asked him what do I have to do to get the free 50" televison, soundbar and tablet. He replied "its part of the sale". So the whole time I was test driving trucks in the back of my mind was thinking "no matter what I am still getting this customer appreciation deal" I decided on a 2015 dodge ram sport. total cost was $58,000. I picked it up last thursday. When I asked for the television, soundbar and tablet. I was told they gave me too many discounts and couldn't get the deal. I was never told I woudln't get it when we were doing the deal. yesterday I went in to talk to the manager. He informed me the same thing. I didn't qualify for the "customer appreication deal" because they lost money on my deal. NOT once was I fully explained this deal and when I asked to see the information on the customer appreciation event I was told they don't have any. This is not fair and I was mislead to the end on this sale. The dealership got what they wanted. they sold a truck but using. The truck came with lifetime oil changes for free. I won't give them any more service and I will pay for oil changes elsewhere if it means giving another dealership money. I normally wouldn't take the time to give a review but I was so upset with "dirty" sales tactic they used. PLEASE PLEASE reconsider this dealership when your looking for a vehicle. More

Bad Customer Services - Email VIP Manager deals a scam I would like to start by saying that we have 4 cars and rotate one of them every year (change one of the cars every 3-4 years). This means that we vis I would like to start by saying that we have 4 cars and rotate one of them every year (change one of the cars every 3-4 years). This means that we visit 3-5 dealerships each year. This year we visited 6 dealerships (2 Dodge, 1 Mitsubishi, 2 Nissan, 1 Mazda). We also owned 9 vehicles in the last 8 years, so we see a lot of dealerships and strategies (Honda, Toyota, Pontiac, Ford, Chevrolet, Mitsubishi, Mazda, Dodge, Nissan). I was interested in purchasing a 2015 Dodge Challenger SRT. I received an email from Dilawri Dodge advertizing a VIP promotion. When I contacted the Dodge representative concerning the deal, she told me to come into Dilawri Dodge and speak to the VIP Manager. I did several days of research on the new Challenger and got all the information I needed plus the average value of my trade-in and the average dealership mark up for the new Challenger SRT. I arrived at the dealership with all the paperwork of my research and asked for the VIP manager which turned out to be the regular manager?! Or at least seemed to be. I sat with the manager called "Tony" and right away, he did not seem interested at all in what I had to say. The salesman Dan Feldman was polite and nice. I listened to what the manager had to say which was mostly bragging the Chrysler brand and how the Challenger is the best vehicle and it doesn't lose value. Tony also kept comparing the Hellcat to other vehicles, but I wasn't looking at a Hellcat (which is the ultimate performance version of the Challenger at the moment). The manager built my vehicle and they went to check my trade-in. When they came back, I sat with Dan to look at an offer. Of course, they low-balled me on my trade-in, but since I had done my research and got my vehicle appraised twice within the two weeks before this visit, I knew how much I could get for my vehicle. I told Dan what I thought the value was and why. Of course, he pulled the dealer surprised and confused look. I told him to give me a reasonable price and I would consider it. Dealership don't give prices now (depending on the manufacturer - at least Chrysler is not doing it for now), they ask the client to make an offer which is complete nonsense since we don't know the value of the vehicle with accessories and what the mark-up is. Two things happen: Should the client make a reasonable or low offer, they say it's unreasonable. Should the clients make a high offer (not having all the info) they immediately "shake" on it and sign the paperwork thus screwing the poor oblivious customer... In my case, I knew that and went for the song and dance: I gave a low to reasonable offer. Of course I was told it was unreasonable. I told him he asked for an offer and that was my offer. Dan went to see Tony and made me wait. I was waiting for the manager to show up at this point because it's also a new Dealership strategy, although I'm not sure why. We visited 5 dealerships in the last 4-6 weeks and the same happened. Whether or not the sale looks successful, a manager shows up to discuss the sale with you. Probably to make the clients feel important or under pressure...not sure. Tony arrived and told me the offer was unreasonable. I then listened to a monologue on how the Challenger is the best vehicle and doesn't lose value (...a Chrysler product that doesn't lose value...when pigs fly..). I then said that black book value of the Challenger does show high depreciation. Tony then said that when they buy back trade-in they don't even look at the black book value. I would love to see them back that claim, if you have a Dodge Challenger and want to trade-in, go see Tony!! It's nice to say that you don't look at black book value for the Challenger as a Dealership, unfortunately, Tony has no power over other Dodge dealerships and manufacturers. I can tell you by experience that other manufacturers are not gentle with Chrysler products on trade-in. And Challengers are no different. During our conversation, Tony kept referring to the Hellcat, again...not the vehicle I was buying. He also asked which other vehicles I was looking at. I mentioned the BMW M4 and the Nissan GT-R. He basically claim that the Challenger was a better vehicles and faster (again referring to the Hellcat). The Challenger, Hellcat or not, is not a better vehicle for the overall performance and handling. Regardless, Tony said it was the best value for my money, which is somewhat true, if not I wouldn't be sitting there. I mentioned that other vehicles in the same price range were just as good if not better: Corvette Stingray, Camaro ZL1, 2015 Ford Mustang. Tony asked me if I wanted to make a reasonable offer, I said that was my reasonable offer. He told me I obviously wasn't ready to buy the car (!?!?!?!) and to come back a make a real offer when I was ready?!!?!?!!? I told him I WAS ready and he just wasn't ready to sell one nor was he reasonable with his trade-in since I knew what I could get for my car at three other dealerships (not 1, 3 dealerships). We parted ways. I told the salesman on the way out that I was going to Southbank Dodge and I would let him know if I made the purchase or not. I did go to Southbank two days later. Had the same song and dance. Got low-balled on trade-in initially, spoke to the manager who wanted me to feel important. Then purchased the new 2015 Dodge Challenger SRT from Southbank Dodge at the price I had offered Dilawri Dodge, and Tony, in the first place..... I guess I was ready to buy the car Tony! :-) More

Great experience!! And LOVE our new truck We have purchased 2 Dodge Ram Trucks from this dealership. It was a great experience both times! We appreciate the frank and honest approach. We are c We have purchased 2 Dodge Ram Trucks from this dealership. It was a great experience both times! We appreciate the frank and honest approach. We are confident that we got the best deal possible. Thanks again for making our buying experience nice and easy! More

More than expected! I was pleasantly surprised at how well I was treated. They listened to me and actually worked with me. I was given an incredible deal and drove away w I was pleasantly surprised at how well I was treated. They listened to me and actually worked with me. I was given an incredible deal and drove away with much more than I went in for. More

Didn't buy, but wish I did! I had a great chat with Mike T. and really felt like this was a stand up operation. Ended up buying locally but wish I had just trusted my gut and bou I had a great chat with Mike T. and really felt like this was a stand up operation. Ended up buying locally but wish I had just trusted my gut and bought from Mike! Earned my trust by being honest, open, no pressure, informative, and fair. I'll be back to deal with them in a year or so to trade up a Grand Caravan and a 1500 Ecodiesel, and I look forward to it! More