Dilawri Dodge Chrysler Jeep Ram

As returning customer we had excellent customer service, Alan was great and I will recommend him to anyone that wants to buy a Dodge, Jeep or a Chrysler. The whole process was quick, courteous and enjoyable Alan was great and I will recommend him to anyone that wants to buy a Dodge, Jeep or a Chrysler. The whole process was quick, courteous and enjoyable. More

I was overall very impressed with our sales consultant Simon Brown His knowledge of the vehicle, company and manufaturer was bang on. He took the time to get to know us and our family, which put us in the Simon Brown His knowledge of the vehicle, company and manufaturer was bang on. He took the time to get to know us and our family, which put us in the perfect vehicle for our family. We did not set out to purchase a new Van but after taliking to Simon and the fantastic discount Dilawri was giving we couldn't resist. We are now the owners of a 2013 Grand Caravan and wouldn't deal with no one other than Dilawri. Simon and the people at Dilwari did their very best to serve us right from start to finish. Thank you Kim and Arthur Billings.. More

We went to the Nepean Sportsplex for a big sale for Dilawri and we had nothing but great experience. From the time we got out of our car, until we talked to the sales guy Simon Brown, to the Finance Dilawri and we had nothing but great experience. From the time we got out of our car, until we talked to the sales guy Simon Brown, to the Finance Guy Isko. They were both fantastic, they helped us pick the car that best suited our needs. And the price was what we were hoping for. If in the future if we need a new car we will be sure to seek them both out. Our experience could not have been any better. Thank you very much for all your help and professionalism. More

From the first time i went in and took a test drive, to the time I drove out with a new vehicle the service was friendly and efficient. Very satisfied with purchase and the overall experience with dealing the time I drove out with a new vehicle the service was friendly and efficient. Very satisfied with purchase and the overall experience with dealing with Mike. More

Mike Worked hard to answer my questions and to find me the vehicle I wanted. He spent a lot longer catering to me than he might have expected, but always with a smile and humour, without grumbling, or mak the vehicle I wanted. He spent a lot longer catering to me than he might have expected, but always with a smile and humour, without grumbling, or making me feel like a nuisance. He put the client first. More

Just purchased my vehicle through Mike Thomas at Dilawri this summer. He is the best car salesman I have ever dealt with! He is honest,knowledgeable, and very friendly. I would definitely buy another vehicl this summer. He is the best car salesman I have ever dealt with! He is honest,knowledgeable, and very friendly. I would definitely buy another vehicle from Mike again and would recommend my friends and family to go and see him when interested in purchasing a vehicle. By the way, He is very handsome!!! :p More

I walked into the dealership looking for a deal, I was approached by a man looking to make a deal. He showed me the vehicle I was looking for and in different colours. I took it for a test drive and loved approached by a man looking to make a deal. He showed me the vehicle I was looking for and in different colours. I took it for a test drive and loved it. We sat down and started to crunch down numbers. He took his time with me was patient courteous and not pushy. When I was not happy with the bargain price, he would notice that and would try and see if there was anything more he could do. Lets just say in the end we were both satisfied with the results. I ended up dealing with almost 4 workers and each had a positive impact in the decision making. And even when i bought the vehicle and notice a few minor blemishes in the interior, they swiftly advised it will be taking care of. I couldn't be more happier with their service and work ethics. Koodos!! More

We had been shopping around and when we went into the Dilawri dealership we had a good idea of what we wanted. Michael Thomas was able to find us two cars that fit our needs. We discussed price and he Dilawri dealership we had a good idea of what we wanted. Michael Thomas was able to find us two cars that fit our needs. We discussed price and he was able to match our budget. The car was ready on time and all of this was accomplished quickly and with a sense of humour. It was evident that he knew his product. Thanks for an enjoyable shopping experience. More

Wow, what a difference in dealerships from the Chrysler Dodge Dealership in Orleans (where I purchased my 2013 Dodge Dart LE Turbo) and this dealership! From the moment I went in and spoke with Ian until Dodge Dealership in Orleans (where I purchased my 2013 Dodge Dart LE Turbo) and this dealership! From the moment I went in and spoke with Ian until I left, I noticed a huge difference in how I was treated between the two service departments. I had no problems with the Sales Department at the dealership in Orleans, but the Service department left a lot to be desired. This escalated to the point where I filed two complaints to Chrysler Canada about the Dealership's Service Department. It was a completely different experience at Dilawri. This is where I will take my vehicles for service going forward. Ian took the time to inform me about the status of the work being done on my vehicle. He kept me in the loop. This never happened at Chrysler Dodge in Orleans. I was greeted and treated in a courteous and professional manner (not the case in Orleans)! In my opinion they are only interested in customers who are paying money for service and not for customers who are getting warranty service. One day I spent the better part of the day just trying to get somebody from Orleans Dodge Chrysler Service to return my phone calls. I complained to Chrysler Canada and on the way home from work I suddenly got a call from Orleans Dodge Chrysler. This call only came 1 hour after I sent a complaint to Chysler Canada. I would not hesitate to recommend the Dilawri Dealership for sure! Dave More

My experience with this dealership was a disaster from the beginning. I went in looking for a jeep patriot and was sold a 2013 model and placed a deposit. The next day I received a phone call from my sale the beginning. I went in looking for a jeep patriot and was sold a 2013 model and placed a deposit. The next day I received a phone call from my sales person saying that the car they had sold me was already sold to another customer. So the options was choose another vehicle or order a 2014 model. I ordered the 2014 model and was given a 8 week time line. After 8 weeks I was told it would not arrive for another 4 weeks. The vehicle actually took 13 weeks to arrive. And during the entire process no once did the dealership contact me, I was the one who had to follow up with them. Once the vehicle finally arrived I went to the dealer ship it seems they are very unorganized, no one had my client/ purchase information and the staff don't use email to communicate with clients. The only good part of my entire experience was Dan, the sales person assigned to walk me through the features of the car when I picked it up. Dan was cheerful, helpful and offered great customer service. I have a feeling that had I worked with Dan from the beginning of the process I would have had a totally different experience. As it is, I would not recommend this dealership. At this point however I would recommend the Jeep Patriot. More