Derrick Dodge

Shattered sunroof 2 weeks after warranty The sunroof in my 2016 Jeep Cherokee Trail Rated completely shattered while I was at a red light on a day that was 5 degrees and sunny. Nothing hit th The sunroof in my 2016 Jeep Cherokee Trail Rated completely shattered while I was at a red light on a day that was 5 degrees and sunny. Nothing hit the car from around it or above it. I have heard of this happening in other vehicles and it is said to be a manufacturer defect in the glass. I hoped Derrick Dodge would take the initiative of good service and cover the cost of $800 to replace it since it was only 2 weeks after warranty ran out. I have bought 5 vehicles from this dealership in the past 8 years. I trade mine in every two years and most of my family has also bought from here based on my recommendation. My next car, being purchased in January 2019, will not be bought from this dealership as they do not value loyal customers. I tried to open the sunroof on a sunny day 2 months after the replacement that I ended up paying for. It would not open. It had grinding sounds and squeals. It would not vent up or do anything. I have taken it back to Derrick Dodge to be told the rails are bent and it will be $1300 to replace!! I haven't opened the roof since it was replaced (my mistake), and they are saying it is now my cost to replace. I just assumed they fixed it properly and did not feel the need to open it on a snowy day. Obviously something happened during the replacement install as I cannot believe driving around for 2 months with a closed sunroof would bend the rails on its own. The sunroof opened and closed perfectly before it shattered. I was offered the labor charge to be covered on something that I believe is their fault. This is not acceptable for a loyal customer that has given them thousands of dollars in business. I would not recommend this dealership as they do not value their customers. They blame the customer or the "vehicle" and it is my problem to pay to get it fixed. Sorry Derrick Dodge but you have lost this customer and all the ones I have previously recommended to you. More

Excellent service Very knowledgeable about the vehicle that were on the lot and had a list of all the vehicles that were in our price ranges very helpfully when it came Very knowledgeable about the vehicle that were on the lot and had a list of all the vehicles that were in our price ranges very helpfully when it came time to decided which vehicle was the best value More

Amazing experience. It's my first experience at Derrick Dodge dealerships and I can honestly say that my experience was amazing. Iana Echert she's the best saleswoman I It's my first experience at Derrick Dodge dealerships and I can honestly say that my experience was amazing. Iana Echert she's the best saleswoman I have dealt with. She was friendly, helpful, listened to what I needed and treated me like a friend not a customer. She explained everything step by step and she ensured I understood everything about my current deal and even my previous one. She pointed out things for me to watch out for in the future as well. She got me a unbelievable deal, exceptional rate which I would never think would have been possible. If you need a vehicle there is no better place to go. More

sales and service my experience dealing with Garett was great when I purchased my new ram 2019 1500 and I would recommend anyone needing a vehicle new or used to go and my experience dealing with Garett was great when I purchased my new ram 2019 1500 and I would recommend anyone needing a vehicle new or used to go and speak with their new sales man Dave Kent which I just met the other day who went above and beyond to help me with a few minor issues with accessories for my new truck and ensuring that I was satisfied with my new truck thank you very much Pat leclair More

Excellent Experience! Recently traded up to a 2018 Pacifica and had the pleasure of having Kurtis as our salesman. Kurtis right away made us comfortable and at ease. Not e Recently traded up to a 2018 Pacifica and had the pleasure of having Kurtis as our salesman. Kurtis right away made us comfortable and at ease. Not easy to do with 2 small kids in a dealership. He took the time to listen to our wants in needs throughout the visit. No pressure, no up selling, just honest and helpful. Working patiently to find answers to any questions we had. We normally dread having a dealership experience, but Kurtis made this our best experience ever buying a vehicle and will definitely recommend him to friends and family, as well as return in the future to buy from him. More

Jaime is Great in Service.. I had to bring my Ford to Them, Jaime in Service is great to deal with! She kept me updated Keep up the great work! I had to bring my Ford to Them, Jaime in Service is great to deal with! She kept me updated Keep up the great work! More

Excellent service! Chelsea provided thoughtful service, no heavy pitches or up-selling. She was great at reading our needs and being honest throughout the process. Fin Chelsea provided thoughtful service, no heavy pitches or up-selling. She was great at reading our needs and being honest throughout the process. Financial services were great as well. We HATE going to dealerships and this was the first time I can say I actually enjoyed it. Nice to see professional salesmanship. We'd go back to Chelsea for our next vehicle and may even buy our daughters a vehicle from here, something we wouldn't have considered before this experience. More

Terrible misrepresentation I purchased my vehicle here, allegedly, fully inspected with no problems at all based on there claim. The same day, the engine light turned on and the I purchased my vehicle here, allegedly, fully inspected with no problems at all based on there claim. The same day, the engine light turned on and the AC didn't work. I took it there and they simply turned the engine light off and mentioned there was a minor problem and they had fixed it. Now, it is the fourth time that the engine light turns on within 3 months since I have purchased 8t and they are still claiming that there is no major problem with the engine or the AC that takes hours to either heat or cool the car. Of course the trust is now broken and I have no choice but to have my car inspected by a third party as advised by the complain agency in order to identify any serious issues with yhe vehicle that the company didn't mention. Needless to say that I paid around $5,000 over the market price for this vehicle in order to have a piece of mind not to go through all that hassle that I have been through now. More

Best Place for a VAN Kurtis from Derrick Dodge truly knew what I needed and wanted in a van.... even if I didn't!! He found me the VAN of my dreams! I would definitely use Kurtis from Derrick Dodge truly knew what I needed and wanted in a van.... even if I didn't!! He found me the VAN of my dreams! I would definitely use Kurtis to purchase another vehicle in the future! he was so kind and caring..... but mostly Patient! He was so patient with me! After I went to numerous other dealers, there was no question in my mind as to where I was going to be making my purchase! I would highly recommend Kurtis from derrick dodge to anyone! More

My experience I purchased a used truck from derrik dodge and i couldnt be happier. Even after i took delivery of the truck, they still took care of me. I had a prob I purchased a used truck from derrik dodge and i couldnt be happier. Even after i took delivery of the truck, they still took care of me. I had a problem with a service required message and tthere was no hesitation for them. They even cratered to my schedule and made it happen. It has been a very pleasant experience More