Country Hills Nissan

I had a nightmare experience here. I took my vehicle in at 8:30am for what I thought would be a routine servicing, which was pre-paid. Right away they tried to deny this and it was I took my vehicle in at 8:30am for what I thought would be a routine servicing, which was pre-paid. Right away they tried to deny this and it was only after I produced paperwork that they reluctantly said “sure, sure, it’s covered”. So, I briefly mentioned a couple of concerns with the vehicle, and scribbled my signature on a hand held device. The hand held device had no text on it, and at no time was I verbally given any more information. I kept saying I had a free servicing and they were all like “sure, sure”. Perfect. So I took the shuttle home, which took 1.5 hours for what was a 10 minute drive away because someone else was going to a suburban city and I had to go with them all they way out there first. Then, I heard nothing all day, until I get a phone call very late afternoon saying the vehicle was ready and that it would cost $1,200. I was shocked. I took a shuttle back, explaining on the phone on my way that I shouldn’t have to pay this amount as I believe I didn’t consent to it and my understanding was that I was taking the vehicle in for a free routine servicing. I also had to pick up my kids really quickly. They said that when I signed the hand held device I was consenting to repairs and consenting to them keeping my vehicle until I paid the full $1,200 amount, in full, on the spot. I disagreed. When I got to the dealership they refused to give me the keys to my vehicle. They printed out a form that had my signature on it, apparently copied from the hand held device onto the printed out, detailed form. Little did I know that on the hand held device I was also signing off on an “estimate” for the few little things I had mentioned they “look at”. Even this after-the-fact, printed out estimate from the hand held device showed an estimated cost of $400, not $1,200. Even if I had known the estimate was $400, I wouldn’t even have signed off on that and said don’t even bother! I was expecting $0 due to pre-payment! Lesson learned - never sign anything without asking in detail what’s behind that hand held device! But, I still wanted my keys to pick up my kids and started getting a bit agitated. They still wouldn’t give me my vehicle unless I paid $1,200 right then and there. I still refused to pay. And what did they do next? They called the police on me. The police were absolutely amazing though. Being called in to this dealership for something pretty silly in their day to day world. But so quick, and so professional. After a bunch of back and forths and the police literally acting as mediators and negotiators, the car dealer very reluctantly agreed to give me my vehicle back if I paid $450 on the spot. But they wanted me to sign something saying I would pay the other $750 remainder within 24 hours. I refused to sign, because I did NOT consent to that $1,200 cost. Again, they didn’t want to hand over the keys, but finally did after about an hour after the police arrived. The other thing was that in this large car dealership, there was literally no management present. Like all on vacation or something or not working or not reachable. There was nobody responsible and the entire place was left to run by quite junior staff. The junior staff were calling some management on their cell phones, but it was just all so unprofessional. They were rude and mocking me, saying “what are you going to do about it bro?“, yelling at me “get out of here, we have clients here looking to buy cars”. Waving me off, shushing me. Nobody could help, as nobody was responsible for anything. Only 1 associate was really nice and professional and courteous - offered to help find a solution, which nobody else wanted to even listen to; that guy’s a keeper. Now, we’ll see how they proceed with trying to get the remaining $750 from me. I don’t even think I should have paid $450 but did anyways. Just all in all a very stressful experience. I learnt a lot of lessons myself, but I think the business is super super shady. Would really be careful. More

My salesperson was Abdul Bawazir. He’s very patient, understanding and knowledgable. I bought a 2019 Qashai from him and was happy with the experience! He’s very personable and easy He’s very patient, understanding and knowledgable. I bought a 2019 Qashai from him and was happy with the experience! He’s very personable and easy to talk. More recently I was dealing on another vehicle with him; unfortunately we were unable to reach an agreement. Abdul was always professional during the process. I really appreciated that! Best of luck in your future plans Abdul! More

I’m always happy to return here! I come for all of my service. It’s been a great experience at this dealership thanks to Monica in the service dept. She’s always been on-point when i I come for all of my service. It’s been a great experience at this dealership thanks to Monica in the service dept. She’s always been on-point when it comes to recommendations, and has always provided friendly and professional customer service on every visit from start-to-finish! If you’re looking for a great experience in the sales dept, look no further than Shannon McDonald. His experience and knowledge is second-to-none. I purchased my vehicle through him and had a great time doing so - and I’m sure you will too! Looking forward to coming back! More

I was serviced by Shoaib, he made me feel very comfortable with the process of buying a car. I’m not too knowledgeable with vehicles and felt a bit stressed but he was kind enough to talk me throu comfortable with the process of buying a car. I’m not too knowledgeable with vehicles and felt a bit stressed but he was kind enough to talk me through everything and reassured me of my decision. Very well educated in his trade and easy to talk to you. I would highly recommend him to anyone. Thank you again for your service! . More

I would like to recommend Mr. Shoiab Hassani of Nissan Country Hills. He has an awesome customer service, very accommodating and approachable. Kudos! Shoiab Hassani of Nissan Country Hills. He has an awesome customer service, very accommodating and approachable. Kudos! More

Things were good at the beginning but then I emailed the sales rep who sold me the car back in Sept and still haven’t heard back. Requested a call from the manager and it took until January to hear from him sales rep who sold me the car back in Sept and still haven’t heard back. Requested a call from the manager and it took until January to hear from him. Never apologied for the bad customer service I got instead said he was sorry to offend me. NO I just wanted a answer to my question. NEVER will I buy from this dealership again. I also chatted with the service department who said someone would call me and that didn’t happen until I sent a email asking what was going on. I was then told they would price match a oil change then a couple days later told they don’t do that. Do not deal with this dealership they don’t care More

Myself went in to look for a particular vehicle and Jas was able to get me into an even better one. The whole team was so welcoming and accommodating. They made the whole experience seem effortless. was able to get me into an even better one. The whole team was so welcoming and accommodating. They made the whole experience seem effortless. More

We are so happy and satisfied customer of Nissan Country Hills branch. Overall experienced is awesome!! Shout out to Rylan and his manager for giving us a good and fair deal. Hills branch. Overall experienced is awesome!! Shout out to Rylan and his manager for giving us a good and fair deal. More

If your looking to buy a vehicle I strongly suggest countryhills Nissan and ask for Victor. He was friendly, very helpful and what I loved the most was he was not pushy, not like your typical salesman. countryhills Nissan and ask for Victor. He was friendly, very helpful and what I loved the most was he was not pushy, not like your typical salesman. Thank you to Jacob the sales manager as well was also very interested in making sure I was completely happy with the deal. Last of all Gary in finances was very professional and friendly as well. Thank you for an amazing experience at your location. You honestly deserve a 10🤩🤩 Penny More

Wanted to give a shout out to Alpesh our salesman for the great service and delivery we got in purchasing our new vehicle. He was absolutely the best great service and delivery we got in purchasing our new vehicle. He was absolutely the best More