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Country Hills Nissan
Calgary, AB
144 Reviews
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144 Reviews of Country Hills Nissan
February 24, 2025
Avoid Country Hills Nissan – Poor Service & Unresolved Issues! I am extremely disappointed with Country Hills Nissan due to their persistently faulty car wash service, which has been out of order for t Issues! I am extremely disappointed with Country Hills Nissan due to their persistently faulty car wash service, which has been out of order for the past three to four months. As a premium member, I expect the services promised, but instead, I’ve been paying for something I cannot even use. To make matters worse, their customer service and after-sales support are absolutely terrible. Despite multiple complaints, there has been no resolution, no proactive updates, and zero accountability. It’s frustrating to see such disregard for customer experience. I would never recommend this dealership to anyone. If you value good service and reliability, look elsewhere! Kind regards, Sumit More
by sumitaggarwal
Employees Worked With
Not known
February 16, 2025
Don’t get used cars from them my nephew purchased a Nissan Rogue from them in 2023 all his savings into it $ 30000 transmission needs to be replace in less than two years and is nothing they can do abo Nissan Rogue from them in 2023 all his savings into it $ 30000 transmission needs to be replace in less than two years and is nothing they can do about it , not helpful at all 8000 now to fix when clearly transmission is an issue on their vehicles . Make sure you get second opinion with outside mechanics if you’re getting used cars please ‼️🚨 More
by Mairelysrosado2010
Employees Worked With
Greg Girard, Wellington Garcia
February 01, 2025
STAY AWAY! !! Worst dealership experience we have ever had. They were never able to fix our vehicle even though the vehicle was brought in multiple times. Eve !! Worst dealership experience we have ever had. They were never able to fix our vehicle even though the vehicle was brought in multiple times. Every time we asked for a loaner vehicle to use, there was none available. We decided to trade the vehicle in because we felt they would never be able to fix the issue and did not feel safe driving the vehicle. We decided on another vehicle to purchase, put a deposit on the new car to hold for us. They would not sell us the vehicle until they resolved the issue with our trade in, even though we had agreed and put a deposit to purchase from them. I emailed the managers 3 times and never got a response back. I called the GM and left a message- never heard back. When we finally signed off on the deal, the salesman was only interested in us giving him a good review. There was never an apology for the absolute run around we received from all involved. The only one from the dealership who cared was Clinton in the service department. He went above and beyond to help us out. STAY AWAY!!!!! More
by Daisy
Employees Worked With
Nikita
January 04, 2025
This dealership has no integrity. Beware attempting to deal with them. They cannot be trusted to honor deals that they make. We worked with a sales rep on a used Armada that we liked. Beware attempting to deal with them. They cannot be trusted to honor deals that they make. We worked with a sales rep on a used Armada that we liked. We live an 8 hr drive from the dealership so we were told that if we made a deposit they would hold the vehicle until Jan 2 the day we said we could get there to look at it. We made the deposit and were told via email by the sales rep that all was good on their end and he looked forward to meeting us on the 2nd. On Jan 1st as we were 4.5 hrs into our 8 hr trip to go see the vehicle, we received a message that the vehicle had been sold. They apologized for this "hiccup". So the deposit was for absolutely nothing, plus we drove for 9 hrs (return trip) for nothing. We were lied to by our sales rep, Johnny, and the sales manager approved the sale of the vehicle to someone else knowing that there already was a deposit on it from a different customer. This is a despicable way to do business, and clearly this dealership does not know the meaning of integrity. Beware of making any commitments with this dealership!!! By the way, no offer to make amends for what they did by covering our wasted travel either. We would not touch anything from this dealership nor attempt to buy anything from them ever again. We highly recommend that anyone else stay far away from this dealership!!!! More
by chapped.dc
Employees Worked With
Johnny Nguyen
December 20, 2024
I have asked twice in one month about buying a Blue 2025 King Cab Pro-4x listed on their site, and have waited a considerable time to even hear back from them. Crickets. I ended up buying a CrewCab Pro-4X King Cab Pro-4x listed on their site, and have waited a considerable time to even hear back from them. Crickets. I ended up buying a CrewCab Pro-4X from another Nissan dealership. Sad really. With sales plummeting across North America, I'd have thought they'd have been more interested but they may have too much money and don't need anymore. I wonder if Nissan Corporate Canada knows of this, or if they did, even care. With Nissan in such turmoil that they've laid off over 9000 workers globally and their CEO taking a voluntary wage cut to help the company, this dealership is not pulling their weight. Go elsewhere. More
by xterran
Employees Worked With
Alyssa Bowers, Brittney Satink, Bryan Verdegem, Keely McMillan, Pamela hodgson, Katsina Whitechurch
December 12, 2024
Dropped to look at the 2025 Kicks for my girlfriend. The salesman was nice and we settled on the car. It went downhill from there. On a cash deal they were thousands of dollars over MSRP which the sales The salesman was nice and we settled on the car. It went downhill from there. On a cash deal they were thousands of dollars over MSRP which the sales manager said was a "fair deal". The fair deal price included destination and pdi charges in addition to this. They wouldn't disclose MSRP and Nissan's website shows that MSRP includes those two charges. Then they wanted to sell an overpriced warranty and get her to finance a tiny portion of the vehicle for a few months to save $400. Bottom line, we bought elsewhere and got an SV instead of the S for almost $6000 less. I've got 30 years experience in the auto business and can't believe the tactics they tried. Unfortunately, a friend of mine just got hosed on a new Murano there with the same xx, hence my review now. Take a drive west out of Calgary, it could save you thousands. Buyer beware! More
by canphil
Employees Worked With
Nikita
November 26, 2024
I bought a used truck and had a very good experience with Nitesh and the GM, Austin. After it was delivered to me (with a full tank of gas!), and I took possession, I discovered a problem with the backup cam Nitesh and the GM, Austin. After it was delivered to me (with a full tank of gas!), and I took possession, I discovered a problem with the backup camera system. The problem was fixed for me at no charge. Very good service - Thank you Austin and Nitesh. More
by Btemple
Employees Worked With
Nitesh, Austin
September 26, 2024
Great experience purchasing my Ram at Country Hills Nissan. We had a good exchange with Zak as our salesperson. Shoutout to Erin at Services who made a few phone calls to make sure we would be sati Nissan. We had a good exchange with Zak as our salesperson. Shoutout to Erin at Services who made a few phone calls to make sure we would be satisfied on our purchases! More
by J Roy
Employees Worked With
Zak, Dan the Manager
September 17, 2024
Absolutely horrendous experience. Do not ever ever not only by Nissan but buy from these guys because customer service is not their expertise. they told us to buy this undercoating wh Do not ever ever not only by Nissan but buy from these guys because customer service is not their expertise. they told us to buy this undercoating when we bought a brand new vehicle and told us it will be valid for entire lifetime of the vehicle and we just have to bring it in every two years and get it recoated for free. When I took it in after 2 years not only there was inspection charge attached to it but after that they weren't even sure if they were going to put new undercoating or not. Then I requested a shuttle which was hour and a half late, made me take off of work early and when I asked if there was a earlier shuttle was available or can send different shuttle or reimburse Uber, the attitude from customer service rep Mako was absolutely disrespectful and directly told me "I told you times vary so you are on your own so figure it out. Save yourself some dignity and dont ever buy from these guys. More
by Pj
Employees Worked With
Mako
