Country Hills Nissan

Nightmare Experience at Sunridge Nissan - Kaizen Group in Calgary I continue to have the misfortune of dealing with Sunridge Nissan, under the ownership of the Kaizen Group in Calgary, and the entire expe Calgary I continue to have the misfortune of dealing with Sunridge Nissan, under the ownership of the Kaizen Group in Calgary, and the entire experience has been nothing short of a nightmare. My encounter with this dealership has shattered any trust I had in both the Nissan brand and their so-called commitment to customer service. First and foremost, the car I purchased was allegedly "new," but during negotiations, I was informed that it had 500km on it due to the manager's personal use. However, upon taking possession of the vehicle, I discovered it had a whopping +1500km on the odometer, a stark contrast to the 23km documented on the bill of sale. This deceptive practice sets the tone for the lack of integrity that permeates this dealership. The second red flag arose when the delivery of the vehicle was delayed by over a week. Instead of proactive communication, I was left to initiate contact for updates. Initially, the excuse was the need for additional detailing, then miraculously, the keys were supposedly stolen, necessitating the creation of new ones. The lack of transparency and the string of nonsensical excuses only added to the frustration. Upon finally receiving the vehicle, it reeked of cigarette smoke, a blatant disregard for the promised "new condition." The windshield was also chipped, prompting us to request a replacement. Astonishingly, the General Manager at the time (Wasfi Haroun) advised us to wait for the crack to worsen before seeking a replacement, completely disregarding our expectation of a pristine car from the beginning. Six months of waiting for the windshield replacement followed, during which we had to constantly badger the dealership for updates. When the replacement finally occurred, it marked the beginning of a cascade of new issues. Upon receiving the car back, we noticed the center console for the windshield camera was loose, the "passenger airbag" warning lights not functioning, and the automatic emergency braking system consistently signaled its failure. Water was now also dripping from the cars roof and side column, showing leakage from the poorly installed windshield. Returning the car for rectification once again resulted in more chaos. A new windshield was placed, and new lane camera installed, as the previous was damaged by the installer. The Assistant Manager claimed the car was tested for 10km, yet there was a clear discrepancy in the Service as it only showed 3km driven from Vehicle check-in to check out, and even more astonishing, discrepancy once again from the odometer as it only showed 1km difference from the check-in Odometer read. Not to mention the gas gauge showed at least an 1/8 consumption from when the vehicle was dropped, which suggested a potential 80km worth of consumption (not reimbursed, by the way). The lack of accountability and transparency from the dealership is appalling. To add insult to injury, the newly installed windshield caused the heads-up display to be completely out of focus. Now, the dealership is ordering yet another replacement, citing a faulty windshield. The continuous stream of issues and lackluster service has left me utterly disillusioned with both Nissan and the Kaizen Automotive Group. This ordeal has not only soured my perception of the Nissan brand but has also set a new low for dealership service standards. The sheer lack of transparency, accountability, and the multitude of problems encountered make Sunridge (now Country Hills) Nissan in Calgary, under the Kaizen Automotive Group. More

I bought my 2019 ram laramie from sethe san miguel and mark aburto and everything was fast smooth and a easy delivery. I plan on coming back here for my next car and I always get my service done here. mark aburto and everything was fast smooth and a easy delivery. I plan on coming back here for my next car and I always get my service done here. More

Sethe san Miguel and Mark Aburto was very nice and helped me checkout a new car and for me and my family. me checkout a new car and for me and my family. More

Sethe san Miguel helped me with my vehicle options and product help. He was amazing helping me go through options. This dealer is the best product help. He was amazing helping me go through options. This dealer is the best More

This is a wonderful dealership I was helped out by sethe san miguel, he is very patient and knowledgeable about his products, delivers fantastic customer service and support. I would recommend going to him! san miguel, he is very patient and knowledgeable about his products, delivers fantastic customer service and support. I would recommend going to him!. I was also helped by Mark Aburto one of the sales managers, he is also very passionate about his job and will help you out and ensure you are taken care of. Seth and Mark really great guys!. More

Thanks to Sethe San-Miguel, I will definitely be looking to purchase my next vehicle here to purchase my next vehicle here More

Alpesh helped me find my new car. Gave me great deal. Highly recommend. Please see him Gave me great deal. Highly recommend. Please see him More

Had an amazing experience working with Alpesh, he put my family in the perfect vehicle for our needs & went above and beyond to try and keep kids entertained !! strongly recommend. family in the perfect vehicle for our needs & went above and beyond to try and keep kids entertained !! strongly recommend. More

Stopped by Country hills Nissan just to browse and ended up purchasing my new vehicle from Alpesh, he was patient with me while I went over a few different vehicles. He was very knowledgeable on the vehicle up purchasing my new vehicle from Alpesh, he was patient with me while I went over a few different vehicles. He was very knowledgeable on the vehicles. Highly recommend anyone goes and sees alpesh for their next car !!! More

Excellent to work with to put you in the right vehicle. They look after the customer needs They look after the customer needs More