Bought my Nissan since January and there membership but never used the car wash Because it’s not working since January worse dealership

Avoid Country Hills Nissan – Poor Service & Unresolved Issues! I am extremely disappointed with Country Hills Nissan due to their persistently faulty car wash service, which has been out of order for the past three to four months. As a premium member, I expect the services promised, but instead, I’ve been paying for something I cannot even use. To make matters worse, their customer service and after-sales support are absolutely terrible. Despite multiple complaints, there has been no resolution, no proactive updates, and zero accountability. It’s frustrating to see such disregard for customer experience. I would never recommend this dealership to anyone. If you value good service and reliability, look elsewhere! Kind regards, Sumit

Don’t get used cars from them my nephew purchased a Nissan Rogue from them in 2023 all his savings into it $ 30000 transmission needs to be replace in less than two years and is nothing they can do about it , not helpful at all 8000 now to fix when clearly transmission is an issue on their vehicles . Make sure you get second opinion with outside mechanics if you’re getting used cars please ‼️🚨

STAY AWAY!!! Worst dealership experience we have ever had. They were never able to fix our vehicle even though the vehicle was brought in multiple times. Every time we asked for a loaner vehicle to use, there was none available. We decided to trade the vehicle in because we felt they would never be able to fix the issue and did not feel safe driving the vehicle. We decided on another vehicle to purchase, put a deposit on the new car to hold for us. They would not sell us the vehicle until they resolved the issue with our trade in, even though we had agreed and put a deposit to purchase from them. I emailed the managers 3 times and never got a response back. I called the GM and left a message- never heard back. When we finally signed off on the deal, the salesman was only interested in us giving him a good review. There was never an apology for the absolute run around we received from all involved. The only one from the dealership who cared was Clinton in the service department. He went above and beyond to help us out. STAY AWAY!!!!!

This dealership has no integrity. Beware attempting to deal with them. They cannot be trusted to honor deals that they make. We worked with a sales rep on a used Armada that we liked. We live an 8 hr drive from the dealership so we were told that if we made a deposit they would hold the vehicle until Jan 2 the day we said we could get there to look at it. We made the deposit and were told via email by the sales rep that all was good on their end and he looked forward to meeting us on the 2nd. On Jan 1st as we were 4.5 hrs into our 8 hr trip to go see the vehicle, we received a message that the vehicle had been sold. They apologized for this "hiccup". So the deposit was for absolutely nothing, plus we drove for 9 hrs (return trip) for nothing. We were lied to by our sales rep, Johnny, and the sales manager approved the sale of the vehicle to someone else knowing that there already was a deposit on it from a different customer. This is a despicable way to do business, and clearly this dealership does not know the meaning of integrity. Beware of making any commitments with this dealership!!! By the way, no offer to make amends for what they did by covering our wasted travel either. We would not touch anything from this dealership nor attempt to buy anything from them ever again. We highly recommend that anyone else stay far away from this dealership!!!!

I have asked twice in one month about buying a Blue 2025 King Cab Pro-4x listed on their site, and have waited a considerable time to even hear back from them. Crickets. I ended up buying a CrewCab Pro-4X from another Nissan dealership. Sad really. With sales plummeting across North America, I'd have thought they'd have been more interested but they may have too much money and don't need anymore. I wonder if Nissan Corporate Canada knows of this, or if they did, even care. With Nissan in such turmoil that they've laid off over 9000 workers globally and their CEO taking a voluntary wage cut to help the company, this dealership is not pulling their weight. Go elsewhere.