Charlesglen Toyota

Excellent experience when shopping for a replacement vehicle. I have used Val for several purchases and will continue to do so. No pressure tactics. Always willing to help and answer all questions in vehicle. I have used Val for several purchases and will continue to do so. No pressure tactics. Always willing to help and answer all questions including the silly ones. More

We had a great experience visiting Charlesglen Toyota dealership. From our initial visit they were very accommodating even received a small gift for my daughter. Max was very thorough with the details an dealership. From our initial visit they were very accommodating even received a small gift for my daughter. Max was very thorough with the details and also offerd other model options for us to consider. His breakdown of the pros and cons was incredibly helpful in making our decision, especially since this was such a significant purchase for us. He was considerate with what we were looking for. Although we were told there would be a wait, we were reassured that we'd receive the unit as soon as it became available—and to our surprise, we got it earlier than expected. -Donna More

Good overall experience. It took 5 months to get the car but otherwise all good. It took 5 months to get the car but otherwise all good. More

Val Parsons was attentive to my requests and questions. If she couldn’t answer question, she didn’t hesitate to ask somebody. I feel I was well looked after If she couldn’t answer question, she didn’t hesitate to ask somebody. I feel I was well looked after More

The 2015 Nissan Pathfinder I purchased had many problems. Yes they fixed it but it was a HUGE inconvenience. I had to negotiate and advocate for parts availability. They changed parts till the problem was go Yes they fixed it but it was a HUGE inconvenience. I had to negotiate and advocate for parts availability. They changed parts till the problem was gone. We had to bring it back three times. Finally the service manager rode with my wife and identified the knocking. The emergency break is now broken and needs replacement after six months.Do not give this dealer your buisness. More

Buying a new car is a big decision and can be somewhat stressful. Val was wonderful and easing that stress, as well as other team members, finance etc. I would not hestitate to recommend others to go to stressful. Val was wonderful and easing that stress, as well as other team members, finance etc. I would not hestitate to recommend others to go to Charlesglen for their next vehicle. P.S. I also really love my car :) More

I had a terrible experience with Charlsglen Toyota. We signed a deal agreeing to basic model of RAV 4 XLE Hybrid back in Oct 2024 for 45 K$ and they cll and booked an appointment that the car is ready We signed a deal agreeing to basic model of RAV 4 XLE Hybrid back in Oct 2024 for 45 K$ and they cll and booked an appointment that the car is ready to pick up with price adjust to 2025 for 46K$. , but they completely disrespected our agreement. After everything was finalized, Alex the financial Manager demanded an extra $3,000 to "hold" the deal, with a vague promise to return it in 6 months if I didn’t sell my car. This was never part of our original agreement, and it felt like a shady bait-and-switch tactic. A signed deal should be honored—not manipulated for extra profit. The lack of integrity and respect for customers is appalling. I would not recommend Charlsglen Toyota and specially " Loren Shire" a dishonest sales person to anyone. If they’re willing to go back on their word after a deal is signed, you can’t trust them to treat you fairly. Save yourself the hassle and take your business elsewhere. More

I had a terrible experience. I bought a car from them and asked them to inspect it. They provided an assessment indicating that everything was good, but the car had engine prob I bought a car from them and asked them to inspect it. They provided an assessment indicating that everything was good, but the car had engine problems that were not reported in the evaluation. I returned less than a week later to explain the issue, and they did not acknowledge that the assessment was poorly conducted. I will never buy a car from them again. It was the worst experience that I have ever had. More

They are very generous with dealing a customer & I’m very happy to have my own car with them. happy to have my own car with them. More

My experience with Charlesglen Toyota was positive - all the staff involved were pleasant and professional. Val, in particular, was amazing to work with - communication was quick and clear without the push the staff involved were pleasant and professional. Val, in particular, was amazing to work with - communication was quick and clear without the pushy sales tactics that I’ve experienced previously. More