Carters GM NorthShore

Professional personnel, significant vehicle inventory from which to choose, fair process with respect to trade ins. from which to choose, fair process with respect to trade ins. More

I am a long time customer of Carter and have dealt with Garrett almost exclusively for years. I can again rate my experience with Garrett and the Service Department as excellent Garrett almost exclusively for years. I can again rate my experience with Garrett and the Service Department as excellent More

The service manager, Garret, kept me in the loop via text messages. Gave me a worst case scenario estimate; luckily my vehicle was repaired for less. messages. Gave me a worst case scenario estimate; luckily my vehicle was repaired for less. More

I needed to bring in my old Yukon in, expecting to have to wait several days for an appointment since it was just before New Year's,,, they were able to get me the next day and found that the work needed w to wait several days for an appointment since it was just before New Year's,,, they were able to get me the next day and found that the work needed was significantly cheaper than what had been feared. ( had the worst case been realized,, they had ensured that a part was shipped in, just in case! Thank you 🙏 very much ,,, 450,000 km and still ticking! More

Garrett and Oliver do a great job very attentive to your vehicle’s needs prompt and efficient vehicle’s needs prompt and efficient More

Great service ! I have loved Carter's since the beginning! I trust them to give me an honest evaluation of any issues I need to take care of. I have loved Carter's since the beginning! I trust them to give me an honest evaluation of any issues I need to take care of. More

Very professional , efficient will continue to use GM as an excellent service provider for my car needs. an excellent service provider for my car needs. More

Garrett and Oliver have always been great whenever my truck is in for service at Carter. truck is in for service at Carter. More

Title: Disappointing Service Experience Despite Long-Term Loyalty TL;DR: Scheduled for a routine oil change and tail light repair on my 2020 Chevrolet Colorado. Ended up with significant additional repairs Loyalty TL;DR: Scheduled for a routine oil change and tail light repair on my 2020 Chevrolet Colorado. Ended up with significant additional repairs (new battery—charge waived, rotors, brakes, oil & coolant flush), but the tail light issue was not properly resolved. Added frustration from a tense interaction with a technician and a delayed response from management. I have been a loyal customer since purchasing my black 2020 Colorado from this dealership. I consistently return for all my service needs because the team has generally been professional and helpful. On Wednesday, January 7, 2026, I brought the truck in for a scheduled oil change and to address a broken tail light. The service advisor I’ve worked with previously was, as always, courteous and attentive. The next day, I returned to pick up the vehicle. After paying the $2,800 invoice, I tested the tail light — it was still not functioning. I immediately brought this to the attention of the advisor (Oliver). At that moment, a different technician (who I believe was relatively new) approached, reviewed the invoice, and stated in a rather sharp and accusatory tone that “they had installed a bulb they found in the truck.” I was genuinely unaware of any such bulb and explained this calmly. Unfortunately, the technician repeated the same statement more slowly and loudly, as if I hadn’t understood, which felt disrespectful — especially since I was already in considerable pain from a recent broken bone and had needed emergency care earlier that day. I was upset and requested to speak with the Service Manager. While the Service Manager was kind and professional when he arrived, I had to wait approximately 10 minutes. Eventually, they installed the correct bulb at no additional charge after I raised my concerns. I’m left with several unanswered questions: 1 Where did the original bulb come from? 2 Why was the interaction with the technician handled in such an unnecessarily confrontational manner? 3 The Service Manager kindly promised to follow up with answers — I have not yet received that call. Bottom line: While most of the work was completed (and charged appropriately), the tail light repair — one of the original reasons for my visit — was not fully resolved until after I had to advocate strongly. The manner in which the bulb issue was communicated added unnecessary stress to an already difficult day. I remain willing to return for future service, but I now feel more cautious. I truly hope this was an isolated incident and that the team can address these concerns moving forward. Thank you for your attention, Jason More

We had a couple of pretty bad experiences with the sales department (we knew exactly which vehicle we wanted and still ended up going over town to purchase because the sales staff were so unhelpful) but my department (we knew exactly which vehicle we wanted and still ended up going over town to purchase because the sales staff were so unhelpful) but my recent experience with the service department was excellent. Friendly, on time, helpful, and a great setup if you have to wait a few hours. 10/10 for service department at every step of the experience. More