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Carters GM NorthShore

Vancouver, BC

4.7
130 Reviews

800 Automall Dr

Vancouver, BC

V7P 3R8

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130 Reviews of Carters GM NorthShore

January 10, 2026

Booked my service appointment on Monday. Brought my car in Tuesday for maintenance and tire check. Had my car in the shop at 8:16 am and got the call to come get it at 11 am. Awesome serv More

by Marcellam.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allea Winkler and Sam Massoudifar
Jan 13, 2026 -

Carters GM NorthShore responded

Thank you for the recent opportunity to serve you, Marcellam! We’re happy to hear your service appointment was was such a positive experience. Getting you back on the road quickly while delivering quality service is always our goal, and we look forward to seeing you again at your next visit! Sincerely, Eric Mitchell (General Manager).

January 09, 2026

Great service from Garret as usual! Friendly, cheerful and great feedback about what was done and what else needs to be done. My car was returned to me clean and on time as well. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Jan 09, 2026 -

Carters GM NorthShore responded

Thank you, Jan, for your continued trust. Garrett will appreciate the recognition for his friendly, thorough communication. We’re happy to hear your vehicle was returned clean and on time, and we look forward to assisting you again in the future. Sincerely, Eric Mitchell (General Manager).

January 09, 2026

Excellent service! Oliver was excellent at keeping me informed while trying to identify what was causing the problem with my Yukon - and preserved to find a solution w More

by tracycorbet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Jan 09, 2026 -

Carters GM NorthShore responded

Thank you for the wonderful review, Tracy. We’ll be sure to share your kind words with the team. In the meantime, if we can be of any further assistance, we're always here to help. Respectfully, Eric Mitchell (General Manager).

January 09, 2026

They were able to book me in quickly, friendly staff. Overall happy with the service. More

by Tashajames740
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 09, 2026 -

Carters GM NorthShore responded

Thank you, Tasha. We’re glad we could accommodate you quickly and that our team made your visit a positive one. We appreciate your feedback and your trust in our service department. Sincerely, Eric Mitchell (General Manager).

January 08, 2026

The whole process was painless. Garrett advised me that a solution for my issue had been found and booked me.in. Jake took me home in the shuttle and picked me up 3 hrs later after More

by grassn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett and Jake
Jan 09, 2026 -

Carters GM NorthShore responded

Thank you for taking the time to share your experience with us! We’re delighted to hear about your positive experience. We truly appreciate your kind words and look forward to assisting you again in the future. Sincerely, Eric Mitchell (General Manager).

December 17, 2022

On December 12th, 2022, My wife and I went to Northshore AutoMal to find a practical car with the best price and productivity. Immediately, Andy McLachlan came to us very cheerful. Andy explained everything More

by Shahin
Recommend Dealer
Yes
Employees Worked With
Andy McLachlan
Jan 09, 2026 -

Carters GM NorthShore responded

Thank you, Shahin, for sharing your experience. We’re delighted to hear that Andy took the time to explain everything clearly and helped you find a practical vehicle that met your needs. We appreciate your visit and hope you and your wife enjoy your new vehicle. Respectfully, Eric Mitchell (General Manager).

October 25, 2022

When is your daughter not your daughter? At Carter GM North Shore. I was in the finance office with my daughter and Deborah. At one point I had to leave. After I left the office, Deborah Sta More

by georgegrandy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Deborah
Jan 09, 2026 -

Carters GM NorthShore responded

George, thank you for bringing this to our attention. We take feedback like this seriously and will be reviewing your comments internally to ensure our processes and interactions meet the high standards our customers expect. Should you wish to discuss this further, we welcome the opportunity to connect directly. Sincerely, Eric Mitchell (General Manager).

September 19, 2021

Had a great experience my salesman Andy McLachlan worked to meet all my needs so I could have easy in and out experience got me detailed pictures and was low key low pressure overall very very happy with th More

by Kellyturbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy McLachlan
Jan 09, 2026 -

Carters GM NorthShore responded

Thank you for the great review, Kelly! We’re pleased to hear that Andy provided a smooth, low-pressure experience and supported you every step of the way. Enjoy your vehicle, and thank you for choosing Carter GM North Shore. Sincerely, Eric Mitchell (General Manager).

September 01, 2021

I just bought a new Chevrolet Trail Brazer from Carter GM. The sales consultant was very helpful, extremely knowledgeable and made the sale a very pleasant experience. Awesome service, and I would highly More

by x.ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Johnstone
Jan 09, 2026 -

Carters GM NorthShore responded

Congratulations on your new Chevrolet Trailblazer, and thank you for the kind words. We’re glad Kyle was able to make the process knowledgeable, straightforward, and enjoyable. We truly appreciate your recommendation and your business. Respectfully, Eric Mitchell (General Manager).

July 01, 2021

Honest, kept me informed at each step, and well done. Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery
Jan 09, 2026 -

Carters GM NorthShore responded

Thank you for the kind words, Ken. We’re delighted to hear you felt well informed throughout the process and that Zachery delivered such a positive service experience. We truly appreciate your trust and look forward to assisting you again. Sincerely, Eric Mitchell (General Manager).

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