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Carter Honda

Vancouver, BC

4.6
839 Reviews
Call Dealership (604) 736-2821
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2390 Burrard St

Vancouver, BC

V6J 3J1

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839 Reviews of Carter Honda

November 14, 2025

Great staff, service and availability. The car always works and I never had any issue in 24 years with the same car !! More

by Arnaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know their name
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you, Arnaud! We truly appreciate your incredible loyalty over the past 24 years. It’s wonderful to hear that your vehicle has served you so well and that our team has consistently provided great staff support, service, and availability throughout your ownership. Thank you for continuing to trust Carter Honda — we’re always here whenever you need us. Sincerely, Leanne (Client Care Advocate).

November 14, 2025

Friendly and helpful staff. Reasonable quote and the cost was exactly as quoted. Thank you. More

by shauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you for your kind feedback! We’re glad to hear that you found our staff friendly and helpful, and that the final cost matched the quote provided. Offering transparent, reliable service is very important to us. We appreciate your visit and look forward to assisting you again. Sincerely, Paul (Client Care Advocate).

November 13, 2025

A 10:30 appointment for a tune up took over 6 hours. The new wipers are defective and I want a refund. After 18 years of reliable service I was not well served yesterday. I don’t want to return. What 50 More

by Jayemdee4929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the young lady’ name, but she had very distinct eyelashes, and left early.
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit. We appreciate your many years of trust, and we are sorry that this visit did not reflect the level of service we strive to provide. Thank you again for taking the time to let us know what happened. Your feedback helps us improve, and we hope we can regain your confidence in the future. At your convenience, could you please call Amir Dedic (Assistant General Manager) directly at (604) 736-4547 to discuss this further? Respectfully, Paul (Client Care Advocate).

November 13, 2025

Great service and they provide a ride drop off and pickup from your home. I fully recommend them for your car maintenance needs. More

by Beyond1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you so much for your kind words! We’re glad to hear you enjoyed our service and that the drop-off and pick-up option made your visit more convenient. We truly appreciate your recommendation and look forward to assisting you with your future maintenance needs. Thank you again for choosing us! Respectfully, Leanne (Client Care Advocate).

November 13, 2025

We’ve been going to Carter Honda for over 30 years and we’ve always received great service, especially from Bill and the Service team. Our 28 year-old Honda Odyssey is in great shape. Thanks to you all. D More

by datoptalent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill G.
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you so much for your continued loyalty over the past three decades! We truly appreciate your trust and are thrilled to hear that you’ve consistently received great service from Bill and our Service team. It’s wonderful to know your 28-year-old Honda Odyssey is still going strong. Thank you again for your longtime support — we’re always here for you! Sincerely, Paul (Client Care Advocate).

November 13, 2025

Great service and explain what they will do in my car and answer when I have questions about the operation of my vehicle. More

by Lui.garcia0408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Glavas
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you for your kind review, Lui! We’re glad to hear that our team provided such a positive experience for you. We’re always happy to answer any questions you have about your car’s operation. We appreciate your trust and look forward to assisting you again in the future. Respectfully, Leanne (Client Care Advocate).

November 12, 2025

The dealer explained what they were planning to do and explained all the costs involved in the maintenance. More

by vanctom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Glavas
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you for your feedback! We’re glad our team took the time to explain the maintenance plan and costs clearly. Providing transparency and keeping our customers informed is very important to us. We appreciate your trust and look forward to serving you again. Sincerely, Leanne (Client Care Advocate).

November 12, 2025

Good customer service for my 2008 Honda CRV over many years from all the staff More

by jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
November 12, 2025

I bought a new 2025 Honda CR-V Sport from Carter Honda Vancouver expecting great mileage, but it’s averaging 13–15 L/100 km instead of 9.1/7.6/8.4 L/100 km. Full tank gives only ~360 km, while my colleagu More

by Koshy989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you for sharing your recent exeperience, and we’re very sorry to learn about the fuel economy issues you’re experiencing with your new vehicle. As you're aware, fuel consumption can be affected by several factors—driving conditions, break-in period, tire pressure, software calibration, or mechanical issues—so we’d like to take a closer look to ensure everything is operating as it should. At your convenience, please call us directly at: 604-736-4547 to discuss your concerns further. We’d also be happy to liaise directly with Honda Canada on your behalf if needed. Sincerely, Paul (Client Care Advocate).

November 12, 2025

Such a great experience at Carter Honda from start to finish. You can tell they really care for their customers, would recommend to anyone. More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nels Nelsen
Report | Print
Nov 25, 2025 -

Carter Honda responded

Thank you for your positive sentiments, Amanda! We’re thrilled to hear you had a great experience from start to finish. Our team truly cares about our customers, and your recommendation means a lot. We look forward to welcoming you back anytime! Sincerely, Paul (Client Care Advocate).

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