Carter GM

2016 Chev. Silverado Lt >> sale & after-sale service.. It was last year in April, when I decided to purchase brand new vehicle from Carter GM in Burnaby. Was lucky to be able to deal with Dave Palermo as It was last year in April, when I decided to purchase brand new vehicle from Carter GM in Burnaby. Was lucky to be able to deal with Dave Palermo as staff member from sales department. He was VERY helpful and forthcoming in all aspects of the deal, he also went out of his way to get me vehicle I was looking for. When attending recently the service department from Carter GM for battery problem, was able to deal with service advisor Steve Angelis, very helpful and professional person; was kept fully informed about progress of entire service on my vehicle. My vehicle was serviced not only to my full satisfaction, I also we received technical information how to maintain my vehicle as the driver. More

used purchase GMC truck Very friendly staff and on top of their game. Supported with full back up history on my used vehicle purchase. Trouble free attention to any questions Very friendly staff and on top of their game. Supported with full back up history on my used vehicle purchase. Trouble free attention to any questions and payment options. All the staff made this a non stressed and great purchasing experience. More

Service review I have purchased over the years three GMC sierra trucks from this dealership. The service has always been excellent and customer support has been good I have purchased over the years three GMC sierra trucks from this dealership. The service has always been excellent and customer support has been good. More

Used Cadillac SRX Bought a 2013 Cadillac from Carter and had a great experience. Was provided with all the documents I requested and communication was excellent. Vehicl Bought a 2013 Cadillac from Carter and had a great experience. Was provided with all the documents I requested and communication was excellent. Vehicle was cleaned up and the sales rep took the time to review all the features. More

Not impressed ovet all Not impressed with the salesman that sold us our SUV I left messages on his voicemail and he never returned my call. I confronted him in while waiting Not impressed with the salesman that sold us our SUV I left messages on his voicemail and he never returned my call. I confronted him in while waiting for a oil sometime back. He was with a customer at the time. Also not impressed about my last service rep. He I certainly don't believe he should be in service as he really doesn't have much of a personality. I also called and left a message at the service and as of now no one has returned my call. As far as I am concerned I wouldn't go back and buy another SUV from your dealership. More

Great Service I was extremely happy and impressed with how quickly the car was looked after for me. Also, the entire staff in the service department were awesome. I was extremely happy and impressed with how quickly the car was looked after for me. Also, the entire staff in the service department were awesome. I cannot express how glad I am to be dealing with them for over 13 years. I feel like they are really looking after me and believe me I know nothing about cars. More

Cool Service! ...Brought my Envoy in to the Service Department in Burnaby with the A/C blowing warm air. Left it with Mike and prepared for the bad news phone call ...Brought my Envoy in to the Service Department in Burnaby with the A/C blowing warm air. Left it with Mike and prepared for the bad news phone call like a faulty compressor and $1500 estimate. Instead, he called to tell me the refrigerant was low, so they evacuated then refilled the system. It's been a steady 20 degrees ever since, even at 27 ambient outside. Cool service! Thanks! More

Highly recommend Carter GM Lynden Best was awesome. The lady who help with the finance paper was super helpful and knowledgeable. I highly recommend Carter GM. They make purchas Lynden Best was awesome. The lady who help with the finance paper was super helpful and knowledgeable. I highly recommend Carter GM. They make purchasing a car very easy. My daughter loves her GM Sonic. Thank you.. More

Horrible service department Phoned for an oil change appointment one available for 10:45 am was told by a female. it wouldnt take longer than 40 mins. Get to the dealership che Phoned for an oil change appointment one available for 10:45 am was told by a female. it wouldnt take longer than 40 mins. Get to the dealership checked it in told me that will be about an hr. THE CAR DIDNT EVEN GET IN FOR OIL CHANGE UNTIL AFTER 12 PM. Been sitting here since 10:40 then they tell we dont have a enough techs on but booked me for 10:45 oil change, so pissed with there service. Riined my whole day off. Will recommend this dealership to anyone or will be returning for any service done with them. More

Awesome David Palermo was just awesome Took lots of time with us and was over the top helpfull He was patient when I needed him to be and fast when we were David Palermo was just awesome Took lots of time with us and was over the top helpfull He was patient when I needed him to be and fast when we were in a rush And just a pure pleasure to work with More