Carter GM

They sell Lemons!! NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on t NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on test drive and was re-assured they had done all the work necessary and all my concerns were due to the fact that the car had been sitting for a month. In the past year since I bought it, I have had to replace the battery and the brakes. The smell was coming from a coolant leak which was a crack in the water outlet causing fluid to burn as it sprayed out on the engine. There was also a warranty repair which I only found out about because my engine light on only a week after I took possession! The warranty expired at 100,000 km's and I drove it into (a Langley gm dealership) at 99,980 km's. The Langley dealership said this was something that could have easily been detected by a "certified pre-owned" dealership, when I told them I bought it from a certified pre-owned they were shocked. Pissed at Carter GM and will never suggest for anyone to buy from those scam artists! More

Excellent sales representative Professional kind and honest salesman Cheerful kind reception Business manger was nice All staff are very nice All procedure were professionall Professional kind and honest salesman Cheerful kind reception Business manger was nice All staff are very nice All procedure were professionally made Best experience Best dealer More

Excellent Service Marcello Salvino and all the staff at Carter treated me royally. We had shopped around for quite a while before we arrived at Carter Chev. Marcello an Marcello Salvino and all the staff at Carter treated me royally. We had shopped around for quite a while before we arrived at Carter Chev. Marcello and Vince actually listened to my wife in what she wanted in a vehicle. They should us options on vehicles and genuinely cared about our budget. The Chevy Cruze was the right fit. We are grateful to Marcello for treating us like people instead of numbers. I look forward to aligning myself with Carter from now on and will recommend them to all my friends and associates. Thanks Guys! More

Satisfaction The sales person who always takes care of me knows my needs really well. His services are the best and he always makes me happy and satisfied. I don’t The sales person who always takes care of me knows my needs really well. His services are the best and he always makes me happy and satisfied. I don’t have to worry about anything. I’ll come back to him to get a new car again! More

Volt purchase Awesome customer service experience with carter gm. They were professional, courteous and efficient in providing their service. We were able to work o Awesome customer service experience with carter gm. They were professional, courteous and efficient in providing their service. We were able to work on price to get a great deal as well. More

Horrible Customer Service We were very dissatisfied with the customer service here and would never buy a vehicle from here or reccommend it Linda the sales manager is horrible We were very dissatisfied with the customer service here and would never buy a vehicle from here or reccommend it Linda the sales manager is horrible to work with which is so unfortunate More

Exceptional customer care and attention to detail The Service Departments at Carter GM is now one of the best in the industry. It is a pleasure to work with this team, makes the car ownership experien The Service Departments at Carter GM is now one of the best in the industry. It is a pleasure to work with this team, makes the car ownership experience so much more rewarding! More

Services The service is always excellent, staff are friendly and very helpful with your specific situation many times they will go out of their way to assist y The service is always excellent, staff are friendly and very helpful with your specific situation many times they will go out of their way to assist you. More

lease return I had a maintenance done and they conducted a safety check I was told that this was sufficient then they said I had to do one and charge me $75.00 f I had a maintenance done and they conducted a safety check I was told that this was sufficient then they said I had to do one and charge me $75.00 for a safety check on a car I had driven for the last 4 years Went to buy the car had an appointment and was kept waiting for an hour The only individual that gets 5 stars is the service rep Lorenda Crone When I bought the car they sprung a lease admin fee on me that I wasn't advised of but they did reluctantly waive the documentation fee when I told them I would have been charged for it the second time when buying out the lease If you enjoy disorganization and frustration then Carters Burnaby is the perfect place for you More

Great dealership, friendly staff, wide range of vehicles! I was incredibly impressed with Carter GM when I purchased a truck with them a few weeks ago. Not only do they have a great selection of vehicles, the I was incredibly impressed with Carter GM when I purchased a truck with them a few weeks ago. Not only do they have a great selection of vehicles, they also have very knowledgeable staff who are more than willing to help with any needs you may have. I was able to find a truck I wanted and drive it out all within a few hours. Very happy with my experience! More