Carter GM

these guys are crooks i brought my vehicle there because i could not program a key, the memory was full. It needed to be erased so i could program more keys. It is a quick i brought my vehicle there because i could not program a key, the memory was full. It needed to be erased so i could program more keys. It is a quick and easy process but They charged me $157.00 for this simple procedure. They said it was an involved and long process but I am a Bus Tech and I knew there were lying. I watched the Tech do the job and it took him 15 minutes, yet they charged me 1.5 hours labour. When I asked why i was being charged that much the woman said it took over an hour, When I said I saw exactly how long it took him to do the job the woman gave me a smug look and said thats what we charge. These people are liars and crooks, I will never go there again More

Service by Steve; My service man Mike Chen has retired and now I am working with Steve. In this man you have a long time dedicated individual and his quick attention to My service man Mike Chen has retired and now I am working with Steve. In this man you have a long time dedicated individual and his quick attention to detail is impressive. I hope you will convey my satisfaction with his dedication and please do note this on his personnel file on my behalf. He represents the very highest in personal service and fine attention to what is best for the company and the satisfaction of customers. Thank you Steve. More

over 15 years of fantastic service service you can trust !!! Steve Stavos Treated people I sent as vips.. !! Never a problem with questions and advice. . Parts, tires looking at new m service you can trust !!! Steve Stavos Treated people I sent as vips.. !! Never a problem with questions and advice. . Parts, tires looking at new models. I bought 2 cars from Tony Ho . Because of his calm no pressure sales. His knowledge and help with all the details . When I buy again , he will be the one I call.. Why go anywhere else. More

Great Service Department I have been going to Carter GM for over 9 years now and its been my pleasure dealling with Steve Angelis at the service counter. Its not hard to see w I have been going to Carter GM for over 9 years now and its been my pleasure dealling with Steve Angelis at the service counter. Its not hard to see why he is Carters' top service representative month over month, I'm sure management appreciates and recognizes his talents as he has the unique ablity to make the customer experience as pleasurable as possible while representing the dealership. More

LACROSSE 1ST SCHEDULED SERVICE Carter GM has a very, nice cafe at dealership....however I was told my car would be ready in 2 hrs.....but it was ready in 3 hrs. Anyway hanging aro Carter GM has a very, nice cafe at dealership....however I was told my car would be ready in 2 hrs.....but it was ready in 3 hrs. Anyway hanging around the dealership was pleasant. More

customer was not the priority Clearly more excited to make a sale then work with the customer. Didn't take ownership of issues, gave excuses and down played customers concerns. Mor Clearly more excited to make a sale then work with the customer. Didn't take ownership of issues, gave excuses and down played customers concerns. More unacceptable atrocities but I'll leave it at that. This is a reputable dealership which people are trusting to make large financial decisions with, some even the largest purchase they will ever make in their life. That being said customer service should be expected to be held to match that high standard as well. It's a shame in my case I've had better customer relations and service from support call centres in 3rd world countries. More

Excelent Hooshy alipoordidehbani was very professional and was very helpful with our needs on purchasing our veichele. And I would recommend my family and frie Hooshy alipoordidehbani was very professional and was very helpful with our needs on purchasing our veichele. And I would recommend my family and friends to deal with hooshy. More

great service The sevice and help we received from Jerry was great, he was very helpful and held our best interest at all times. will be back. The sevice and help we received from Jerry was great, he was very helpful and held our best interest at all times. will be back. More

Dealership Service We 've been there second times already& it's very organized shop. It's make me so comfortable. I will recommend to friends&co-worker too. We 've been there second times already& it's very organized shop. It's make me so comfortable. I will recommend to friends&co-worker too. More

They sell Lemons!! NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on t NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on test drive and was re-assured they had done all the work necessary and all my concerns were due to the fact that the car had been sitting for a month. In the past year since I bought it, I have had to replace the battery and the brakes. The smell was coming from a coolant leak which was a crack in the water outlet causing fluid to burn as it sprayed out on the engine. There was also a warranty repair which I only found out about because my engine light on only a week after I took possession! The warranty expired at 100,000 km's and I drove it into (a Langley gm dealership) at 99,980 km's. The Langley dealership said this was something that could have easily been detected by a "certified pre-owned" dealership, when I told them I bought it from a certified pre-owned they were shocked. Pissed at Carter GM and will never suggest for anyone to buy from those scam artists! More