Car-On Auto Sales

I saw the ad for the vehicle I was interested in online. I saw the ad for the vehicle I was interested in online. One phone call, one visit, one test drive and one day to think it over (hoping it didn't s I saw the ad for the vehicle I was interested in online. One phone call, one visit, one test drive and one day to think it over (hoping it didn't sell in the interim) and the deal was done. I was very impressed that the staff I dealt with had personal stories about why they had left the car sales business and why they came back. It was a pleasure to deal with people who respect the owner of the business because they appreciate him and the business practices he observes and implements. I dealt with several people at Car-On because they functioned as a team, even providing me a ride home on the evening I went in by bus. If it hadn't been before, the deal was sealed when I arrived to finalize the details. The staff were in a meeting and another customer recounted how he was on his fourth purchase of vehicles for his family because he had had only positive experiences. More

great service no hassel, they explain very well the paper work they go through every step with you great selection of cars available, friendly service work they go through every step with you great selection of cars available, friendly service More

i walked onto this used car lot going to look at a specific vehicle i seen online. the salesmen approached me in the lot with a very friendly hello how is it going what can i help you with. before of specific vehicle i seen online. the salesmen approached me in the lot with a very friendly hello how is it going what can i help you with. before offering me any better deals or other options for vehicles we proceeded to test drive the vehicle i originally cam to look at. after the test drive we did some paper work to see payment options. then he offerd me a deal on a vehicle of the same make and model but 2013 rather then a 2010 for the same payments! this was a great deal and i am very happy with my purchase as well as the service at car-on auto sales. More

I had an great experience at this dealership. Everyone was nice to me and fixed my car quickly and efficiently. I would highly recommend Car-On services to everyone who needs car repairs and to buy good q was nice to me and fixed my car quickly and efficiently. I would highly recommend Car-On services to everyone who needs car repairs and to buy good quality vehicles. They are good people and very professional. More

The service staff are exceptionally friendly and helpful and are able to answer all of my questions. I bought my car from this dealership and have it serviced regularly there. They are always on hand to of and are able to answer all of my questions. I bought my car from this dealership and have it serviced regularly there. They are always on hand to offer advice. I would certainly recommend this dealership to my friends and family. More

I recently purchased a 2010 Mazda5 from Car-On Auto. I initially found the vehicle I was interested in through one of Car-On's listings on auto-trader. I had never heard of this dealer before so I checked initially found the vehicle I was interested in through one of Car-On's listings on auto-trader. I had never heard of this dealer before so I checked out some reviews. Car-On had a number of very positive reviews (particularly related to customer service and a no-pressure, very straight forward sales process). These reviews are what initially got me out to Car-On; with how vocal unhappy customers can be on social media/review boards combined with the very wide range of customer experiences possible when purchasing a vehicle, I was very surprised to see such a lack of negative reviews about a car dealership. I received prompt, informative and courteous responses to my initial email inquiries about the vehicle from Mario Brunet. I had a LOT of questions and Mario was able to answer most of them. He did not give me any run-around; any questions that he did not know the answer to, he promised to get the answers (and he did indeed get the answers). When I went in for a test-drive of the vehicle, Mario was there to help as soon as I arrived, as well as Ken Iselmoe and Nathalie Gagné. Everyone was extremely friendly and I was provided with what I felt to be very genuine and personal customer service. I did not for one second feel like I was being "sold" to by any of the staff. I'm originally from the States and this is my first car purchase in Canada. As mentioned, I had a LOT of questions on various topics from details of the vehicle to the sales process to financing to registration of the vehicle in Quebec where I live. I continued to ask questions throughout the process in-person, over the phone and via email, all of which were answered quickly and with no evasiveness or beating around the bush...rare for a used car dealership. Personally, I think I can be a very difficult customer to deal with but everyone at Car-On was quite patient, answered my questions and did not put any pressure on me whatsoever which I appreciated. I felt like my business and happiness as a customer was valued and that these people truly stood behind their products and services. I did my research and believe I was offered a fair price for the vehicle itself and the customer service I received. When all was said and done, Pierre Caron personally thanked me for my business. Pierre was very genuine like the rest of the people I dealt with at Car-On; it is clear from my experience with this dealership that this is a level of standard demanded of all his employees. With so many places (not just car dealerships) being absolutely nightmarish to deal with, I do truly believe in paying a premium for excellent standards of service but I feel like I got the best of both worlds with Car-On (outstanding service and a very fair deal). I would definitely recommend this dealership to anyone looking to buy a vehicle and who values for a fair deal, no-pressure process and courteous, professional service. If you are extremely inquisitive or even skeptical by nature, buying a vehicle is a daunting process but no worries; Mario Brunet, Ken Iselmoe and Nathalie Gagné really stepped up to make this process easy and a pleasure for me. More

exellent service ,good quality products and friendly personnels. i have trust in this dealer and the sales person do not push the customer to make a fast decision . personnels. i have trust in this dealer and the sales person do not push the customer to make a fast decision . More

I have been a customer of Caron for at least 10 years, and that is because I feel that that the quality of the service the staff provides, and the quality of the cars I have purchased, is beyond satisfact and that is because I feel that that the quality of the service the staff provides, and the quality of the cars I have purchased, is beyond satisfactory. The dedicated, knowledgeable, and friendly staff have consistently helped me chose the right car, and everyone in the sales, finance and service dept. truly make you feel like " part of the family". - I would never consider buying a car nor servicing my car anywhere else! More

Nice people to deal with. Jace Baart was friendly, responsive about our needs without being pushy or steering us into anything we didn't want, like or need. Competitive pricing, fair negotiations. Go responsive about our needs without being pushy or steering us into anything we didn't want, like or need. Competitive pricing, fair negotiations. Good description of options with no BS from Finance manager Nathalie Gagne on closing. We're pleased with the vehicle so far. More

From the moment I walked into Car-On Auto in Ottawa I was impressed. Mario Brunet approached me and asked if there was anything in particular I was looking for - no feeling of pressure, just a genuine inter impressed. Mario Brunet approached me and asked if there was anything in particular I was looking for - no feeling of pressure, just a genuine interest in helping. From that first interaction, right through to finalizing my purchase with Sales Manager (Ken Iselmoe) and Business Manager (Nathalie Gagne), the approach was the same - honest and fair treatment with a commitment to customer satisfaction. The used car business is often maligned for fly-by-night outfits and dishonest people so it is hugely refreshing to find a company that is commited to fairness and honesty and meeting the customers needs. I will gladly deal with Car-On Auto again and would have no reservations in recommending them to friends or family for their next vehicle. More