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Capital Chrysler Jeep Dodge Ram
Edmonton, AB
1,478 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,478 Reviews of Capital Chrysler Jeep Dodge Ram
October 31, 2016
Miscommunication Bought a truck from Capital Jeep a few months ago and had some issues with how business was handled. Brought my issues up with the new management team Bought a truck from Capital Jeep a few months ago and had some issues with how business was handled. Brought my issues up with the new management team and Jimmy Rogers has came up with a solution that him and I agreed on. I believe now that the management team has been changed that capital is a very professional dealership to deal with. I think if I were to buy another vehicle I would visit Jimmy and Capital and potentially buy a new vehicle through them again More
by Not impressed
Employees Worked With
Jimmy Rogers
October 30, 2016
Frustrating When I purchase my Jeep here I had a horrible experience. They rushed through explanning the extra fees I would be paying so I was shocked when I paye When I purchase my Jeep here I had a horrible experience. They rushed through explanning the extra fees I would be paying so I was shocked when I payed alost $600 in fees extra. When I brought my cheque in to pay for my vehicle it took half an hour for them to help me. I was about ready to ask, "Do you want my money or not." The sales man that I spoke with quit the next day so it was a real hassle trying to talk to someone new there every time I went in. As part of the deal they were to install cruise control in my Jeep. Because my sales guy no longer worked there no one ordered the parts or set up an appointment for me for my cruise control. After calling numerous times someone finally looked after this more me. When I finally did get to bring it in to have the cruise control installed they forgot to call and tell me that it was finished. Horrible experience. Will never do business here again. More
by Frustrated123
Employees Worked With
I can't remember his name and hemail never gave me a business card
October 27, 2016
Excellent Service I was a little nervous to bring my vehicle in for service after I had an unpleasant experience with the finance staff when I bought the car. I was ha I was a little nervous to bring my vehicle in for service after I had an unpleasant experience with the finance staff when I bought the car. I was happily surprised! I filled out an online request for service, the lady called me back within 5 minutes. There was an opening the next day for me to bring my vehicle in. She offered the shuttle service, I didn't have to ask. When I brought my car in Shaun (sp?) thoroughly went through my requests and called me at work to verify that they had completed everything I wanted. The vehicle was ready very quickly and they were very accomodating with their hours. The lady (I didn't grab her name) at the service desk was incredibly friendly and had me on my way in a matter of minutes. More
by Mama
Employees Worked With
James Lundgren
October 26, 2016
Helpful, Friendly, Proffesional - Just amazing ! I walked into this dealership , was greeted in a very friendly matter. Everyone was respectful, professional, fun, and helpful. I had no idea I was I walked into this dealership , was greeted in a very friendly matter. Everyone was respectful, professional, fun, and helpful. I had no idea I was going to purchase a car, ended up buying one in less than 3 hours! With the help of the sales employee - Roman , Finance - Minh , and Management - Domenico ! These three made my purchase very easy. I definitely recommend this dealership and recommend these three employees! Thank you for making my first visit at Capital a good one! More
by NourF
Employees Worked With
Roman Karpinskyy, Domenico Gulli, Minh Tran
October 20, 2016
Stewart Cripps Went to Capital and spoke to Stewart, told him it would be tough to get us upgraded to new vehicles. He laughed and said I doubt it. Between him, To Went to Capital and spoke to Stewart, told him it would be tough to get us upgraded to new vehicles. He laughed and said I doubt it. Between him, Tom (Sales Manager) and Gary (Finance) they spent a week and a half on the hardest deal they ever did. But they managed to pull it off while saving us an extra $100.00 a month. All three of them were amazing to deal with and Stewart is wonderful, hilarious and makes car shopping easy. Way to go Capital, kudos to you for improving your service. More
by TRiordon
Employees Worked With
Stewart Cripps, Tom Ostopowich, Gary Powers
October 20, 2016
Crooks These guys are total crooks... financed my truck... was charged for the Ram 1500 sport fully loaded...all I got was a 1500 Ram sport with nothing ...d These guys are total crooks... financed my truck... was charged for the Ram 1500 sport fully loaded...all I got was a 1500 Ram sport with nothing ...did not know what they had done until I went to trade my truck.. the new dealership I dealt found a lot of things wrong with the contract...never was offered the $12,000 off in the rebates that were supposed to be on the truck... I traded in a car on this truck was given $16,000 for my trade (didn't happen). I went this week to trade in my truck for something smaller thinking I had equity in my truck.. wrong again... because of all the dirt these people pulled I owe $10,000 more than my 5 month old truck is worth..Total crooks.... if you're buying from these guys beware... bring a lawyer to look over the paperwork... total scams these people. More
by Jellybean101
Employees Worked With
Grace M, Ryan Mottershead
September 27, 2016
CROOKS- Unhonest Unethical Worst management STAY AWAY There were not honest from the start. Bullied us into a large deposit to solidify the best price turns didn't offer us much off final price at all Th There were not honest from the start. Bullied us into a large deposit to solidify the best price turns didn't offer us much off final price at all The business office paperwork was all wrong and markup on the warranty well beyond what was agreed to. Tried to follow up on paperwork was ignored. More
by NOTHAPPY
Employees Worked With
Arlene Bouza, Ryan Kotlarchuk
September 24, 2016
Every time I deal with this dealership I am less impressed - So I had the service plan, and I have been getting my oil changes. Depending on the day, it would regularly take an hour for the oil change (because t So I had the service plan, and I have been getting my oil changes. Depending on the day, it would regularly take an hour for the oil change (because they would be waiting on parts - really?). Sometimes they would spill oil so it stinks when I leave (this time). Other times they wouldn't reset the oil monitor or give me a sticker... so I am at 98k, and my contract is over at 100k - and they ask me 'would you like to rotate your tires?' - I guess this was a part of my contract and no one told me about it until now - about 15 oil changes in. Wow - guess they didn't want to be bothered the other times. After I get my oil change, I booked a peace of mind service, as I am about to go off warranty. For just under $200, they go through the vehicle (supposedly). What a scam. I get a report saying everything is green, yet the bottom of the report says there are a number of things they have recommended that haven't been done. So, for example, the windshield says 'green' in the first part, but later on it 'highly recommends' that it be replaced. The windshield is brand new. I got it done elsewhere as when I got the quote from capital, I said yes ($250) but when it went in to get replaced, it was $450. I spoke to the service manager at that time, and he apologized but they didn't realize it had all the sensors - a vehicle I bought from there and have serviced there every time. So back to the report - why is it green above, and recommended below to replace? Many other examples. When the cabin filter needed to be replaced, they wanted $25 to install. The cover is off to check it - $25 to put a new one in instead of the old one? Just to walk to the parts counter? I bought it from parts and installed it at home. Also on report. Left a message for service manager to call me to discuss the report - 2 weeks later, haven't heard from him. So did they really check anything in the first part of the report? Or were they just too lazy to remove items that were clearly done from the Lower part? I still don't know. I have many stories of negative experiences here - like the two different times they took a deposit from me and sold me vehicles they didn't have (yes, I gave them the benefit of the doubt after the first one, but after it happened again it is obviously how they roll). From sales to service, bar none the greasiest dealership I have ever had the displeasure to deal with - and I have bought an average of a new vehicle every two years for the last 20 years. More
by Curt M
Employees Worked With
Clint Thompson
September 20, 2016
Great service! I just bought a Jeep Grand Cherokee from this dealership recently and had the pleasure of working with Chris Vu it was a great experience he was very I just bought a Jeep Grand Cherokee from this dealership recently and had the pleasure of working with Chris Vu it was a great experience he was very friendly and knowledgeable! I would highly recommend him to everyone and anyone, I will definitely be referring friends and family to go see him More
by Ace112211
Employees Worked With
Christopher Vu
September 19, 2016
Awesome Customer Service and a fine job done on the Repairs! In on time, fully assessed (fairly), given the ability to pick/choose without pressure what needed to be done, repairs completed on time, bill what wa In on time, fully assessed (fairly), given the ability to pick/choose without pressure what needed to be done, repairs completed on time, bill what was I thought it would be, out on time! Well done! More
by mrbanff
Employees Worked With
Jimmy Ma
