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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,589 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,589 Reviews of Capital Chrysler Jeep Dodge Ram

February 15, 2019

Fail plugs on 2014 Jeep =no start service guy basem , who gave me 10% off repair. 👍 I got help outside by mike who is a technician awesome guy just wanted to checkup More

by Focus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Basem El-Hayek
Feb 15, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thanks for your positive feedback "Focus". I am glad our service department is taking care of you and I will make sure the team is aware of your review. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 13, 2019

Pleasant Very polite and helpful. Helped me through the process of checking in and making sure my shuttle was arranged and how to contact driver for the ride b More

by Nomad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Arnold
Feb 14, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review and thank you for choosing Capital to service your vehicle, both are appreciated. Geoff Haw Fixed Operations Manager

February 12, 2019

Excellent service I had couple concerns after my last visit , but after I got a chance to talk with clint any concerns I had are gone. I appreciated how much they value More

by Shawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Thompson, Jimmy Ma
Feb 19, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your update Shawn, I am glad we were able to take care of your concerns. Your business is important to us and we hope you think of us the next time you need maintenance or repairs. Have a great day. Geoff Haw Fixed Operations Manager

February 12, 2019

Service awful I've bought two trucks from this dealership and I have yet to have a good experience with the service department. I wouldn't recommend.. More

by Disappointed
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Ma
Feb 12, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Good morning We take all reviews seriously and will look into them to either help with any concerns noted, or at the very least, improve for the future. I don't have a proper name or even a situation to look into, so this review will have no resolution. If you truly want your review to have an effect, please either call us to discuss or update your review with your name and concerns. Geoff Haw Fixed Operations Manager

February 11, 2019

No userfriendly staff at service center Had a chance to visit service center to repair and replace transmission cooler line hoses. The manager was rude enough to discuss when I asked for a d More

by safa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Floyd King
Feb 12, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Good morning Zahid I am not sure what to say on this, other than to state the account of events as I know them. You brought your vehicle in to check for transmission fluid leaks. It was leaking from more than one area and you were quoted on the repairs. You weren't sure if you were able to afford the repairs and asked for a discount which one was given. You were give a final price with the discount all in, and you agreed to the repair. The repairs were done and the bill actually came in slightly less than you were quoted. You signed and paid for the repair and left apparently happy, but returned saying that you found a place that would have done it cheaper and asked for us to refund you. We routinely price shop and know that our repair costs are competitive when you are comparing the same repairs or type of maintenance. We were up front about our pricing, gave you a discount when you asked and even came in cheaper than you were quoted. Just because the service manger didn't give you a refund after the fact, doesn't make him rude. I am sorry that you had to spend money on your vehicle when your budget is tight, I have been in that situation as well and I didn't like it, but I believe you were dealt with professionally and that the price you were given was competitive in the marketplace. If you wished to discuss it further you can call 780-435-4711 and ask for myself. Geoff Haw Fixed Operations Manager

February 08, 2019

Friends helping friends These guys were great and felt like i was visiting friends. They were accommodating and friendly. I felt great being there. I'm thankful i found them. More

by Cosmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hamilton, Dustin Stone
Feb 08, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review Cosmo and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

February 02, 2019

Great service IT WAS QUICK AND EASY TO GET THE VEHICLE IN FOR SERVICE AND SHUTTLE SERVICE WAS QUICK AND EFFICIENT AS WELL WOULD RECOMMEND TO OTHERS More

by HENMECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RODNEY HARDER, Basem El-Hayek, Nick Hawkeye
Feb 04, 2019 -

Capital Chrysler Jeep Dodge Ram responded

I am happy the service team took good care of you. Thank you for your review and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 01, 2019

Awesome Team! Great team to work with. Everyone in service, to sales management, and finance. Very knowledgable and positive experience with this dealership. Dhira More

by New Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arvind Gupta, Dhiraj Batra, Jen London
Feb 04, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

February 01, 2019

Great sales person! The process was easy and fast to get in to a new Jeep! I really liked buying my New Jeep at Capital Jeep Thank you More

by JenWells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra
Feb 01, 2019 -

Capital Chrysler Jeep Dodge Ram responded

You are very welcome Jen. Thank you for taking the time to post your review and I hope you are enjoying your new Jeep. It should be a big help for you with the weather we are having. I will pass your feed back on to Dhiraj and the rest of the team and thank you for choosing Capital, your business is appreciated. Geoff Haw Fixed Operations Manager

January 10, 2019

Amazing service from all As soon as my wife and I walked in we were greeted with a handshake and a smile. The service was great and we ended up getting exactly what we were l More

by Vn6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arvind Gupta, Dhiraj Batra, Jen London
Jan 11, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review. I am glad Dhiraj, Jen, and the rest of the team took care of your needs and I will be sure to make them aware of your post. I hope you are enjoying your new ride and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

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