Capital Chrysler Jeep Dodge Ram

Great buying experience!! From the moment I step into the dealership I was greeted with a smile, Cameron has so much knowledge about the product and help me pick the right vehi From the moment I step into the dealership I was greeted with a smile, Cameron has so much knowledge about the product and help me pick the right vehicle, Jennifer London was so pleasant to deal with, helped pick the right warranty and protection package for my vehicle. Thanks so much! Highly recommended. More

No key fob I bought my Journey last April. I was told by the salesman Jordan that they had the spare key fob locked up and would call me when it was ready. I c I bought my Journey last April. I was told by the salesman Jordan that they had the spare key fob locked up and would call me when it was ready. I called a month later. No spare fob. The service department said they will get me one through the replacement fob program which would lower the amount of my replacement fobs. They said they will call when it was ready. A couple of months later I call again and no one knew about the fob and said they will order one and call me. Nothing again. This has been going on for over a year. I had to trade in my Citadel because they told me my powertrain went and it was at least a $5000 fix. After all of this run around I'm questioning their integrity and if that was what was really wrong with my vehicle. I'm still waiting for a spare key fob to this day. On top of that I looked at trading my Journey in for something different and was offered a Caravan. I was very clear from the beginning that I did not want to trade for that. When I turned it down completely the finance person and salesman became rude and condescending towards my friend and I. I will never go back to purchase a vehicle here. I do not see the names of the employees I deakt with to list them. More

Positive experience Over the years, I have purchased more than a few new vehicles. Out of all the dealerships I've dealt with, this has been the most positive experience Over the years, I have purchased more than a few new vehicles. Out of all the dealerships I've dealt with, this has been the most positive experience ever. From my salesman Dhiraj to the manager Oman, I have never been treated better. Now, I don't want to say they are perfect...lol, as they were deficient with a few things like the nevis paper and the trucks manuals ( which I'm sure they will find for me) they went above and beyond to have the truck ready for me. Thanks More

The Capital Service Department is Exceptional! Once again I was greeted by Basem EL-Hayek (Assistant Service Manager), I left my 2016 RAM 3500 with Basem for (2) warranty items (1 water pump/Cummi Once again I was greeted by Basem EL-Hayek (Assistant Service Manager), I left my 2016 RAM 3500 with Basem for (2) warranty items (1 water pump/Cummins) and to have an Oil Change, change fuel filters, rotate tires (duel wheel), service rear differential and 4 wheel alignment. All work was performed to my liking under the guidance of Basem. Basem called when my truck was ready and I will continue to service my truck through Basem, great job done! :) I will also pass on Basem/Capitals name to my customers, friends and family for any of there Dodge Service Work! I have also had a few dealings with Chris Corliss on the Parts Counter, and once again he was great to work with! Ron D More

Helpful service. Everyone working here from the sales representatives, sales manager, and finance representatives were very helpful. They fought to find me the best de Everyone working here from the sales representatives, sales manager, and finance representatives were very helpful. They fought to find me the best deal and gave me the best pricing for my used vehicle. They were patient with my indecision which took me three months to purchase. Dhiraj batra called me every time dodge had a new sale to inform me of what he was able to offer. Jeremy searched every lender to find me the best rate possible and offered excellent advice in the pros and cons of each option. I am quite pleased with everything. More

BUY YOUR CAR HERE! Justin was very friendly and helpful, and had a great sense of humour! Jen was very professional, explained everything extensively. The dealership hel Justin was very friendly and helpful, and had a great sense of humour! Jen was very professional, explained everything extensively. The dealership helped me with financing my first brand new car. Overall everything was perfect! More

Absolutely terrible every single time My first experience, I was a first-time new vehicle buyer prepared to spend over $50,000, so I was looking at a lot of different options, and their sa My first experience, I was a first-time new vehicle buyer prepared to spend over $50,000, so I was looking at a lot of different options, and their sales associate had the audacity to say "are you actually going to buy something or are you just here wasting my time", the next day I had a brand new sport from somewhere else. The next time I went there to have service done on my vehicle, I had my truck for a little over a year and a half and my AC was depleted, they told me there was no leaks no problems, recharged it under warranty. then after one season, the freon went down to zero again, obviously there was a leak they had missed. Service manager continue to then say it was something I did instead of thinking hey there's a good chance we missed a leak. Tried to convince me it is normal for the freon to go to empty in just over 3 years in Canada where I would use it maybe 2 months of the year. I had another company look at it FIX THE LEAK (yes there was one) and recharge it for me. I have left numerous messages for this manager, without even a simple phone call to acknowledge the fact that I called and that he gave a xxxx will never ever do business with this dealership ever again, and I will go out of my way to make sure nobody else does that I know. Just so happens my company needs three new 3500 fleet vehicles. RESPONSE TO DEALER RESPONSE Of course you would say that you couldn't confirm or deny what happened. It happened and it cost you the sale of my truck. Takes a lot to have me submit a review and I only so it so that people realize what you really care about Funny..... Everyone I spoke to including the dealership I bought it from said that having the freon go twice in 3 years was NOT normal. I took it to a shop and oh wait ... They DID FIND A LEAK. It was very slight but it was there. Yes the Ac was recharged in september, and if you lived in canada, you would understand that it wasn't used much until the next summer. And I was without my truck for 2 months of that summer which again if you live in Canada would mean the AC wasn't used that much, when I got my truck back, the AC was mediocre at best but kinda worked every once and a while and my only mistake was not mentioning it then. You spend all this time saying that there is no possible way you missed something and that it must have been something I have done. You would even provide me the courtesy of checking it without charging me $140. Giving me some bullcrap about keeping the lights on give me a xxxx break you guys make stupid margins on everything. Yes I understand it's been a while since you saw it, but in air conditioning usage time it was no time at all. And thanks very much for once again not doing what's right or granting a show of good faith to a potential customer when it could cause you to lose a fraction of the cost it cost me. I was very polite and pleading to the service manager and all he cared about was money. This incident has cost you the potential sale of 3 $70,000 trucks as well as my next truck. All because you can't look past your own greed. I'm glad a $300 cost to you was worth all future business. More

The best Everything I asked to be done was without any extras. Had warranty issue n oil called to see if t was covered before calling me. Work was done on time Everything I asked to be done was without any extras. Had warranty issue n oil called to see if t was covered before calling me. Work was done on time n everything works great! Great service, finally found a dealer who is great! More

Check engine light Service was awesome and service advisor, receptionist and shuttle driver were great. My concern is cost. Every time I go I find the cost too high!! I Service was awesome and service advisor, receptionist and shuttle driver were great. My concern is cost. Every time I go I find the cost too high!! I spent $1500 and no discount offered - not even my AMA discount!! I am sure if I had time to research, I could have found a place which would have done the same work under $1000! I am going to do that in future. More

Very helpful and great team being a paraplegic I needed a reliable vehicle with adaptive hand controls put in. The team at Capital Chrysler took care of everything to get this do being a paraplegic I needed a reliable vehicle with adaptive hand controls put in. The team at Capital Chrysler took care of everything to get this done and the finance and sales team exceeded my expectations in all meaning of the word. great team very receptive and would recommend to all who choose to buy one their great products. Again very appreciated. More