Capital Chrysler Jeep Dodge Ram

Horrible purchasing experience, terrible customer service Never trust a business that won't let you post your own reviews on their Facebook page (they post their own and only allow positive). Do not buy from Never trust a business that won't let you post your own reviews on their Facebook page (they post their own and only allow positive). Do not buy from this place, shady back door new management. My family member bought a vehicle and paid cash but decided it wasn't the vehicle he wanted. Called his salesperson Brett and/Manager Sean to trade up and newer and they wouldn't even return his calls (so quick to take the deal but scared to lose it). No respect for the customer to ensure they are happy with their purchase! This place symbolizes everything bad you hear about dealerships! More

Poor customer service got no call backs or replies Purchased a used Chrysler 300 and Bluetooth would not work .they said there technician wasn't in that day .a huge dealership and no technician . My so Purchased a used Chrysler 300 and Bluetooth would not work .they said there technician wasn't in that day .a huge dealership and no technician . My son drove the car home and I asked were the keys were he only had one the salesman only gave him one . Tried calling to get other set of keys ,was told in a month from now when my extended warranty kicks in can I apply for another set of keys from then it will take a month for me to get my other key .and got the cold shoulder about my Bluetooth problem . In a month I can get it fixed was the reply . After countless calls and no call backs .once car is bought ur on your own . I will not buy there again More

Bait and Switch The van I was shown on Monday and agreed to purchase is not the van they gave me on Thursday. No paperwork was given to me. They said the VIN on the The van I was shown on Monday and agreed to purchase is not the van they gave me on Thursday. No paperwork was given to me. They said the VIN on the contract matched the VIN on the van. Even though this van had none of the accessories I had been told it had, this was the vehicle I purchased. My only option was to trade it in for a vehicle with the options I had been shown. Then I was told that it was considered a "used car" so I wouldn't get my money back. Absolutely no help from anyone at the dealership. Rude, dishonest and mean. More

2016 Jeep Cherokee Trailhawk Purchase Last week I purchased a "Fully Loaded" 2016 Jeep Cherokee Trailhawk. Please keep in mind that the definition of "fully loaded" means "equipped with al Last week I purchased a "Fully Loaded" 2016 Jeep Cherokee Trailhawk. Please keep in mind that the definition of "fully loaded" means "equipped with all options and accessories" and the sales agreement was signed accordingly. Upon receiving the vehicle and taking it home it became fairly obvious that the "fully loaded" agreement had not been meet. After contacting Capital Jeep about this via phone and email, all concerns have been ignored. 100% ignored. Even a follow up email from Josh regarding my satisfaction with the service and vehicle and my reply back has been ignored. What was promised versus what was delivered has not been completed. I like the vehicle that I received, but it is not what I agreed to pay for. More

Not impressed I originally came in to look at a 2015 Chrysler 200S. I ended up putting a small deposit down to hold it so I could decide whether I wanted to buy it I originally came in to look at a 2015 Chrysler 200S. I ended up putting a small deposit down to hold it so I could decide whether I wanted to buy it or not. I came in when I had made my decision and was sold on a new 2016 Chrysler 200S AWD. I ended up buying it same day when I was promised a good deal on my trade in and 1.99% financing. - few days later I received a call from Carissa saying that I could no longer get the 1.99% financing because the manager made a reading mistake and it was going to cost me $50-$60 extra biweekly because of it. Never once did I receive an apology from James. Luckily Carissa did her magic and I only had to pay an extra $6 biweekly. I then tried to get my deposit back that was holding the 2015 Chrysler I didn't end up buying back and got a snippy response saying it was now tied into the new car and I couldn't get it back until my financing goes through (which was now put through a week later than it should have been). I was told this Monday or Tuesday for sure it would be put through. Today I received a call today from Carissa saying she could do the refund. To top it all off, a new car should be cleaned and detailed. There was sparkles in my back seat, a waxy substance that I literally had to scrub off with spray nine all over all the windows and the back window was covered in filth on the inside. I will never buy from these guys again. Nothing but a major hassle and poor service. More

Frustrating When I purchase my Jeep here I had a horrible experience. They rushed through explanning the extra fees I would be paying so I was shocked when I paye When I purchase my Jeep here I had a horrible experience. They rushed through explanning the extra fees I would be paying so I was shocked when I payed alost $600 in fees extra. When I brought my cheque in to pay for my vehicle it took half an hour for them to help me. I was about ready to ask, "Do you want my money or not." The sales man that I spoke with quit the next day so it was a real hassle trying to talk to someone new there every time I went in. As part of the deal they were to install cruise control in my Jeep. Because my sales guy no longer worked there no one ordered the parts or set up an appointment for me for my cruise control. After calling numerous times someone finally looked after this more me. When I finally did get to bring it in to have the cruise control installed they forgot to call and tell me that it was finished. Horrible experience. Will never do business here again. More