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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.0
1,349 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,349 Reviews of Capital Chrysler Jeep Dodge Ram

November 08, 2024

The employees are very helpful & Friendly. Paul El-Hayek is an amazing service advisor. He was very friendly - very informative - & was happy explaining everything to me that had to be don More

by mmyoda4@
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Nov 11, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Paul is one of the cornerstones of our service department, so I am not surprised to read your feedback but grateful that you shared your experience with us. I will be sure to make Paul and Roy aware of your post and we hope we can help you again in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

November 07, 2024

Very poor service and price quote in selling a used vehicle. The used vehicle was stated as “rigged and ready”, later to find out that no service work had been completed for the safety of new purchaser More

by Kurt B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Basem El-Hayek, Yadi Abrha, Husny Ismael
Nov 19, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kurt, sorry for the late reply but I was waiting on getting some information back from sales regarding your concerns. The service work that was needed and not done wasn't hidden, sales was transparent about the work that was required. If the work is done the price of the vehicle goes up, so these days we are often holding off from doing the work until we talk with the potential customer. We are finding that more and more customers are interested in purchasing the vehicles for cheaper and doing the work themselves rather than having the work done prior to their purchase. As for the pricing of the vehicle. We use AI technology to price our vehicles. This gets compared to other similar vehicles in the area, takes into account repairs that have or haven't been done, and updates pricing almost daily to ensure that the price we have quoted is competitive and fair. We stand by this system and are sorry if you feel differently. I hope this explanation has helped in some way and that your vehicle search is going well. Thank you for trying Capital.

November 07, 2024

Very efficient, with live time updates regarding information concerning service and maintenance needs. I appreciate knowing as soon as my vehicle is ready for pick up via text. More

by mcflexhaug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek, Michelle Masionneauve
Nov 07, 2024 -

Capital Chrysler Jeep Dodge Ram responded

I am happy to read that your advisor Patrick and our technology are both doing a good job of keeping you informed throughout your service visit. Thank you for sharing your experience with us and thank you for choosing Capital for your vehicle needs, both are very much appreciated. I will be sure to make Patrick and the team aware of your post. Geoff Haw Fixed Operations Manager

November 07, 2024

Very good service Basem gets us in and out right away and looks after my whole fleet. Very good. More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basem
Nov 07, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Happy to read that Basem and our service team are taking good care of you and your fleet Gordon. We appreciate that you took the time to share your experience with us and I will make sure that Basem is made aware of your post. Thank you for continuing to choose Capital for your fleet's needs. Geoff Haw Fixed Operations Manager

November 07, 2024

Great Service, competent staff and efficient. I visited another Chrysler/Dodge... Dealer prior to stopping by Capital and they gave me an hour and half wait time in the Express Lane, seems counte More

by Gerald Shunmugam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express Lane Team, Roy S
Nov 08, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Gerald, we appreciate you taking the time to share your service experience with our Express Lane. Due to the nature of their work the team doesn't get a lot of feedback so this review will mean a lot to them. We hope you think of us again the next time your vehicle has some needs, thank you for choosing Capital. Geoff Haw Fixed Operations Manager

November 06, 2024

Efficient service, convenient location. They made contact with me via text and I was able to approve particular services via text. More

by christopherdawilks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek, Roy S
Nov 06, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Glad to see the technology that we have invested is making life easier for some of our customers. We appreciate you taking the time to share your service experience with us and I will be sure to make your advisor Patrick aware of your post. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

November 05, 2024

Capital jeeps service center is great to deal with nothing but good things to say More

by Patrickwalter25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek
Nov 06, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read that the team is taking good care of you Patrick. Thank you for sharing and thank you for choosing Capital, both are truly appreciated. Geoff Haw Fixed Operations Manager

November 04, 2024

Service is not the best. I had a great experience when I purchased my car, but service is poor. A simple oil change is not completed fully i.e. fluid change is not done, filt More

by Shahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill H
Nov 04, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Shahid, that would be highly unlike our Express Lane team, but we are not immune to errors. I will have our service manager Clint Thompson reach out to you and discuss this in more detail. Thank you for sharing your story. Geoff Haw Fixed Operations Manager

October 26, 2024

Good costumer service Give options to fix the problem They game a loaner for all the time that my car was in the shop. More

by Fercho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek, Bill H
Oct 27, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Happy to read your happy with the customer care you received. Thank you for sharing your service experience with us and we hope we can be of help again to you in the future. Geoff Haw Fixed Operations Manager

October 26, 2024

Quick and easy service at a very good price. I will be back for sure More

by adrian81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rolfe, Paul El-Hayek, Patrick El-Hayek, Michelle Masionneauve, Melissa Gamblin
Oct 27, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We look forward to seeing you again Adrian. Thank you for sharing your service experience with us and thank you for choosing Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

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