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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,413 Reviews
Call Dealership (780) 435-4711
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1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,413 Reviews of Capital Chrysler Jeep Dodge Ram

February 20, 2025

This dealership provided excellent service the second time. I now have purchased two vehicles from them and both experiences have been 10/10 for customer service, care, price and delivery. More

by Leeanne Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hovan Mustafa, Ruby Bhinder
Report | Print
Feb 20, 2025 -

Capital Chrysler Jeep Dodge Ram responded

We're delighted to share that Leeanne Gonzalez has now purchased two vehicles from us, and both experiences were exceptional! Leeanne rated her experiences 10/10 for customer service, care, price, and delivery, highlighting our commitment to consistent excellence. We appreciate your loyalty, Leeanne! -- Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 19, 2025

My service advisor was very professional, friendly, knowledgeable and personable. The dealership was very clean More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Phil, thank you for taking the time to share your experience! We're so glad that Paul was able to provide you with professional and friendly service. We appreciate your business and hope to see you again soon. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 19, 2025

They made the impossible happen! I’m very satisfied with my vehicle it’s good More

by matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra, Mario Liberona
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Matt, we love a challenge! We're so glad we could make the 'impossible' a reality for you. Dhiraj and the team are dedicated to going the extra mile. Thank you for your satisfaction! Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 14, 2025

Won’t be going back to this dealership, will be using another for any further work or sales. More

by patriciarichter63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yadi Abrha, Ashley Stinson
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Patricia, I understand your frustration with the windshield repair scheduling issue, especially since it arose shortly after you purchased your pre-owned Jeep from Yadi. I also realize it's less than ideal that Yadi is no longer with us, which makes things a bit more complicated. I'm truly sorry for the added stress this has caused. I also understand you took your Jeep to another Jeep dealership and they recommended some additional repairs. While we can't directly verify those additional repairs, I do want to address the issue of the second key. Yadi did try his best to contact the previous owner about a spare key, but unfortunately, we weren't able to obtain one. It's a common situation with trade-in vehicles, and sadly, we don't always have control over whether or not a second key is available. I know this isn't the ideal solution, and I apologize for any inconvenience this may cause. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 14, 2025

I've purchased three cars through this dealership and used their service team for four. Even though this dealership is over 30km from my home, I continue to use them because I've always been happy with More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Thompson, Paul El-Hayek, Patrick El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Chris, we're delighted to hear your positive feedback on our customer service and workmanship! We understand you travel over 30km to see us, and we appreciate your trust in our team. We look forward to serving you again in the future. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 13, 2025

Very good customer service the service and the sale department keep up the good work 👍 More

by awaleh_a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rolfe, Tyler Pardy, Paul El-Hayek, Yadi Abrha, Husny Ismael, Ruby Bhinder
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Awaleh, thank you for the positive review! We're glad you experienced excellent customer service from James and Tyler. We'll definitely keep up the good work! We appreciate your support. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 12, 2025

Shout out to their customer service/frontdesk. An older lady I supposed (sorry) very accommodating. Same goes to Patrick and Bill. I hope all employees that deal with customers are like you guys. More

by Charrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Charrie, thank you for your review! We're pleased to hear you experienced excellent customer service from our front desk team, Patrick, and Bill. We agree that all employees who interact with customers should strive for this level of service, and we'll continue to uphold those standards. We appreciate your feedback! - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 11, 2025

Customer service has really taken a backseat here over the last two years. It all seems to be about upselling when you bring in your car for service work. More

by Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Anderson, we sincerely apologize that you feel our customer service has declined and that our focus is on upselling. We value your feedback and understand your frustration. We strive to provide transparent and helpful service recommendations, and we regret if this has been perceived as pressure. Our goal is to ensure your vehicle's safety and longevity, and we always respect your decision regarding any recommended work. We are actively working to improve our customer service and would appreciate the opportunity to discuss your concerns further. Please contact us directly at so we can address your specific experience. - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 08, 2025

The advisor - Patrick was knowledgeable, super friendly and provided excellent customer service. Definitely will come back to Capital Jee if I need any service in the future More

by Jungleboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

We're delighted you found Patrick knowledgeable and super friendly! Providing excellent customer service is our priority, and we're glad he met your expectations. We appreciate your future business at Capital Jeep.

February 07, 2025

Was greeted promptly. Was given a loner vehicle. Advised me the results of the inspection. Discussed the repairs needed and the parts were ordered. Will advise me when the More

by dempr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint , Patrick El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your feedback! We're pleased Patrick kept you informed every step of the way, from the inspection results to the part ordering and future updates. We strive for clear and professional communication. We appreciate your business. - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

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