Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

Hi there, we sincerely apologize for the frustration and the lost time this has caused you. We know that being without your truck for one day is a hassle, but having to return for the same issue twice in two weeks is unacceptable by our standards. We would like to make this right immediately. Our Service Manager would like to personally look into your file to see exactly what happened and ensure your truck is prioritized to get fixed correctly once and for all. Please reach out to us at Service: 587 854-6920 and ask for our Service Manager, Merik Zicha , or let us know the best way to contact you. We value your business and want to earn back your trust. -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Hi there, thank you for the feedback and for highlighting the excellent service from Paul and Amanda! We sincerely apologize that we couldn't get your vehicle back to you within the initial one-day estimate. We value your time and aim for 5-star precision—what could we have done differently in our communication regarding the delay to earn that 5th star from you? We’d love to make your next visit perfect. -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Dean, thank you for the 5-star review! We strive to be the best service department in Edmonton, and it’s customers like you who make our job so rewarding. It’s great to hear that Paul H and Patrick H took such good care of you. We truly appreciate your loyalty to Capital Chrysler and look forward to serving you for years to come! -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Hi Misty! Congratulations on your new Wagoneer—that is such an incredible, luxurious choice! We’re so happy to hear that Matt and the rest of the team provided a wonderful, professional experience. Since we always strive for perfection, is there anything specific we could have done differently to earn that 5th star from you? We value your feedback and hope you’re enjoying every minute behind the wheel -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Hi suziesq1! Thank you so much for the 5-star review. We’re thrilled to hear that John’s easy-going approach made your used vehicle purchase a pleasant one. It’s also great to know that Winston went the extra mile to help you reach the pricing you were looking for. We believe in a collaborative, no-pressure environment, and we’re so glad you felt that during your visit. Enjoy your new-to-you ride! -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Thanks for the shout-out! Bobby is a pro at making the 'New Sales' process as smooth as possible. We’re glad we could accommodate your needs and get you on the road quickly. Congratulations on the new vehicle -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Hi there, thank you for the feedback and for acknowledging the timely service you received from Rebecca Magana. We sincerely apologize for the 4-month delay in notifying you about your recall parts. While it is often the manufacturer's responsibility to notify drivers of major recalls via mail, we aim to be your secondary line of defense. We are currently working hard to build our team back up to full capacity so that our internal notifications are as fast as possible. In the meantime, we highly recommend downloading the official Chrysler, Dodge, Jeep, or Ram apps; they provide real-time recall alerts directly to your phone. We've shared your experience with our Parts and Service management to ensure we tighten up our own process moving forward. Thank you for your patience! - Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Hi there! Thank you so much for the 5-star review. We’re thrilled to hear that Matt Kitchen and David Mercier were able to help you track down the perfect vehicle! Finding 'the one' is the best part of the job, and we’re glad our sales team made it a happy experience. Enjoy your new ride and welcome to the Capital Chrysler family!" -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Hi Raymond, thank you so much for the 5-star shout-out! Michelle and the entire Quick Lube team take a lot of pride in providing professional, efficient service, and they'll be thrilled to hear your feedback. We truly appreciate your business and look forward to seeing you at your next maintenance interval! -- Daniel Mitchell, Marketing Manager Capital Jeep

Capital Chrysler Jeep Dodge Ram responded

Hi Alan, we sincerely apologize for the experience you had during your recent visit. A clean car is part of the experience we strive for, and it's clear we dropped the ball on both the service and the communication during your pickup.