Capital Chrysler Jeep Dodge Ram

I am writing to express my strong dissatisfaction with the recent oil change and inspection service I received on December 11th at your location. The experience was unprofessional, concerning, and ultimat the recent oil change and inspection service I received on December 11th at your location. The experience was unprofessional, concerning, and ultimately unsafe. I observed several critical errors and a lack of proper supervision: 1. Brake Caliper Readings: The service report indicated a brake caliper reading of 10mm. When their supervisor questioned how they obtained this reading given the vehicle's rim style—which requires wheel removal—the mechanics admitted they guessed the measurement. This misrepresentation of safety-critical data is unacceptable. 2. Oil Refill Negligence: After the oil was drained, the three mechanics stated the service was complete and asked me to move the vehicle forward. I stopped the process because I clearly saw the new oil had not yet been added to the engine. I informed the supervisor that I would not start the vehicle until the oil was properly refilled, preventing a potentially catastrophic engine failure. 3. Billing Error: The original cost for the oil change and cabin filter was $231.66. When the payment terminal was presented, the total charge was $892.01. This incorrect total included $786.66 for recommended future services that were neither discussed nor rendered. I also noted that the three mechanics appeared confused and lacked direction, particularly struggling to remove the cabin air filter for inspection. Given the significant safety risks and billing issues encountered during this service, I am thoroughly disappointed. I request a response outlining the steps you will take to address these serious operational and safety failures. More

Service was really quick and always polite and forthcoming on what they have completed with your service. Only thing I would suggest that when they are done they don’t leave grease handprints on t forthcoming on what they have completed with your service. Only thing I would suggest that when they are done they don’t leave grease handprints on the hood. More

great services and they done what they said they would do !!very trustworthy and honest !! !!very trustworthy and honest !! More

Completed my service in a timely manner. People were very friendly and helpful. Seemed like a lot of employees on the floor didn’t know their jobs. Constantly speaking in another language wh People were very friendly and helpful. Seemed like a lot of employees on the floor didn’t know their jobs. Constantly speaking in another language which isn’t a big deal but extremely loud and on speaker phone which is very annoying. More

Great service thank you so much for all your hard work yesterday at the dealership yesterday at the dealership More

To the car for oil change and check the sensor light as it was turning on and off, after several hrs they said there have not been able to see the light, store closed before I pick up my vehicle when I sta it was turning on and off, after several hrs they said there have not been able to see the light, store closed before I pick up my vehicle when I started my car light was on. Why paying for the check up if they don’t check up More

Courteous service, provided quick feedback as to the services required and were able to make a quick turnaround with the repairs. Loved the addition of the UBER service to and and from my home while rep services required and were able to make a quick turnaround with the repairs. Loved the addition of the UBER service to and and from my home while repairs were being complete on my vehicle More

Ethan and Ivan are fantastic to work with in the service department. They made my oil change experience quick and easy. They also gave me valuable advice about my vehicle and how to best keep up with mainte department. They made my oil change experience quick and easy. They also gave me valuable advice about my vehicle and how to best keep up with maintenance. More

Patrick was helpful and did everything I asked of him. It was great that he was able to get out truck in quickly It was great that he was able to get out truck in quickly More

Service seems under staffed Poor customer service. After spending over $1000 on service my vehicle was returned unwashed wit the used plastic on the seat, the paper floor mat on the floor and the dir After spending over $1000 on service my vehicle was returned unwashed wit the used plastic on the seat, the paper floor mat on the floor and the dirty service number on the dash. More