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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.1
1,387 Reviews
Call Dealership (780) 435-4711
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1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,387 Reviews of Capital Chrysler Jeep Dodge Ram

February 11, 2025

Customer service has really taken a backseat here over the last two years. It all seems to be about upselling when you bring in your car for service work. More

by Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Anderson, we sincerely apologize that you feel our customer service has declined and that our focus is on upselling. We value your feedback and understand your frustration. We strive to provide transparent and helpful service recommendations, and we regret if this has been perceived as pressure. Our goal is to ensure your vehicle's safety and longevity, and we always respect your decision regarding any recommended work. We are actively working to improve our customer service and would appreciate the opportunity to discuss your concerns further. Please contact us directly at so we can address your specific experience. - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 08, 2025

The advisor - Patrick was knowledgeable, super friendly and provided excellent customer service. Definitely will come back to Capital Jee if I need any service in the future More

by Jungleboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

We're delighted you found Patrick knowledgeable and super friendly! Providing excellent customer service is our priority, and we're glad he met your expectations. We appreciate your future business at Capital Jeep.

February 07, 2025

Was greeted promptly. Was given a loner vehicle. Advised me the results of the inspection. Discussed the repairs needed and the parts were ordered. Will advise me when the More

by dempr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint , Patrick El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your feedback! We're pleased Patrick kept you informed every step of the way, from the inspection results to the part ordering and future updates. We strive for clear and professional communication. We appreciate your business. - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 03, 2025

Paul was very friendly and knowledgeable. Fix my truck on time as promised. Keep up the good work. More

by Sat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Awesome! We're thrilled to hear Paul provided you with excellent service. We're glad he was friendly, knowledgeable, and got your truck fixed on time. We'll be sure to keep up the good work! Thank you! - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

January 27, 2025

Really nice staff. Super clean place. Free popcorn was amazing. Excellent coffee That is free. More

by HollyJoan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Reilly, Jade Siffledeen
Report | Print
Jan 28, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Happy to read that you were impressed with our staff and facility. Thank you for sharing your sales experience and thank you for choosing Capital, both are very much appreciated. Geoff Haw Fixed Operations Manager

January 27, 2025

I had excellent service from the beginning to end of my visit. Very helpful and informative. More

by veronicalg38
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Masionneauve
Report | Print
Jan 28, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Very happy to read that our service team took such good care of you Veronica. Thank you for sharing your service experience with us and thank you for choosing Capital for your vehicle needs, both are truly appreciated. Geoff Haw Fixed Operations Manager

January 25, 2025

Baseem in service is amazing things get done fast and right. Take all your needs to him More

by autopurchasepower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Thompson, Basem El-Hayek
Report | Print
Jan 27, 2025 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share the service experiences you have had with Basem and the team. I will be sure to make him aware of your post and we look forward to being able to help you again in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

January 24, 2025

The service advisor is very knowledgeable helpful and accommodating The service work was done in a quick and prompt manner I feel Patrick is very able More

by pln2809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Report | Print
Jan 24, 2025 -

Capital Chrysler Jeep Dodge Ram responded

So happy that your service experience was a great one and happy that you took the time to share it with us. Thank you for choosing Capital, it is greatly appreciated. Geoff Haw Fixed Operations Manager

January 22, 2025

Dealership is the normal den of preditors waiting to pounce, Finance was great as was the service dept. Sales lacked morals and told lies to get the sale More

by Veloster N
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Mitchell, Hadi Temraz, Mauricio Roa, Jade Siffledeen, Jordyn Mccord, Michelle Masionneauve
Report | Print
January 22, 2025

Amazing service and great pricing. Went above and beyond getting the deal done, very happy. More

by Nicole Bruno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Dewan
Report | Print
Jan 23, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Hello Nicole, so happy to read that Al took good care of you. I will be sure to make him aware of how pleased you were with his customer care, and I hope you are already enjoying your new Wrangler. I also wanted to thank you for both yours and Dave's patronage over the years, it is genuinely appreciated. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

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