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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

3.9
1,328 Reviews
Call Dealership (780) 435-4711
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1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,328 Reviews of Capital Chrysler Jeep Dodge Ram

October 02, 2024

Awesome group of people. Very professional and efficient. Had a great experience buying a truck here. More

by x_octane_x
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz, Phillip Shankaruk, Ruby Bhinder
Report | Print
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Sorry for the late reply Octane, I somehow missed your review. We appreciate you taking the time to share your experience and I hope you are enjoying your purchase. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 01, 2024

Always a great experience with Paul . He is always our go to in service. He listens to our issues and makes sure work is done in a timely manner. Great job as always Paul! More

by richlin2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Report | Print
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy that you took the time to share your service experiences that you have had with Paul and the team, and happy that you continue to choose Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

October 01, 2024

As always, excellent service by Paul and the rest of the crew, thank you very much More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Report | Print
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for sharing your service experiences with us Mario, it is greatly appreciated. I will pass along your thanks to Paul and the team. Geoff Haw Fixed Operations Manager

September 30, 2024

I will have to bring my vehicle back for a 3rd time to get a hitch put on that was supposed to be put on in June, it is now September 26. Absolutely unacceptable! More

by Sarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek, Evan Burow
Report | Print
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Sarah, sorry for the late reply but I was told you were coming in soon to get the hitch installed. I also want to apologize for the inconvenience. Unfortunately, the kit that Jeep provided for your vehicle didn't work for your model, and it took us ordering a few more parts that weren't listed by the manufacturer to get it right. I understand that it is installed now and that we detailed your vehicle at the same time. I hope you are happy with the finished product, though it took a bit to get there. Geoff Haw Fixed Operations Manager

September 30, 2024

Needed an alignment done and they got me in really fast with the promise of end of the day completion. To my suprise I didn't even have to leave the dealership and come back to pick up my vehicle, because More

by Chandrafrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot..
Report | Print
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Chandra, it was Patrick that you were dealing with, and I am happy to read that both he and the team took good care of you with as little inconvenience to you as possible. We appreciate you taking the time to share your service experience with us, and I will be sure to make your advisor aware of your post. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

September 29, 2024

The staff were very polite and friendly and dealership was clean but the time it took for express lane oil change of 90 minutes was too long More

by Adnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simran
Report | Print
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Adnan, thank you for giving us your feedback. I am happy to read that the staff took good care of you, and I have already used your review to address the length of time it took to get your oil changed done. Unfortunately for you it was bad timing, they had two customers with unusual timely concerns that they were having to deal with at the same time that you were in, and for some reason the VIN decoder that parts use to get the correct parts for your Mazda wasn't initially working. Both of these things added up to an unusually long time to get you oil change. I have addressed both situations with the staff along with some possible solutions, so you shouldn't have this problem again if you wish to continue to use us. Thank you for sharing your experience with us. Geoff Haw Fixed Operations Manager

September 29, 2024

The gentleman I dealt with was by far one of the worst people I have had to deal with - he was rude, unprofessional and almost seemed like he went out of his way to be the least helpful person - just to e More

by KristinD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Report | Print
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kristin, we use reviews as a way to validate a job well done or to make improvements when necessary. Unfortunately, in this case I have no record of a Kristin having Paul as an advisor in recent history. If you have posted this in error we kindly ask you to remove your review. If you dealt with us using a different name or maybe had a different advisor, please email me the name used when you were in here, along with your contact information, and it will allow me to hold our staff more accountable. My email is ghaw@capitaljeep.com and I will get back to you once I have been able to address the problem. Thank you in advance. Geoff Haw Fixed Operations Manager

September 28, 2024

Good and fast service service writer Paul was excellent getting vehicle in and back on the road in record time . Very pleasant personal. More

by Linus.kuefler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Report | Print
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Linus, so happy to read that Paul and the team took good care of you. Thank you for sharing your service experience with us and thank you for continuing to choose Capital for your vehicle needs, both are truly appreciated. Geoff Haw Fixed Operations Manager

September 27, 2024

It was an odd and off beat interaction with this very dealer. Last thing they did was hold my check for 3 weeks while I was told it will be a week max. Would never deal with them ever again and don't More

by Silentkashi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve
Report | Print
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello "Silentkashi", I would like to look into your situation with the hopes that I can help you, or at the very least improve moving forward, but I can't do either without a legitimate name that was dealing with us. If you could please email me the name used on your bill of sale along with your contact information to ghaw@capitaljeep.com I will do my best to address your concerns. Geoff Haw Fixed Operations Manager

September 27, 2024

They care WAY more about the sale then they do about the customer. 100% would NOT recommend. Following the sale, I was left to feel like I was a burden they just wanted to push out the door. And don’t ev More

by darrelandlinda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen Reilly
Report | Print
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Linda, I am assuming this is the same Linda that just posted on Google. You used the last name Scott on that review, and we don't see any recent purchases using that last name. Please email me the name used on your bill of sale and if you can confirm if Stephen Reilly was your salesperson. Once we have that information we can look into your concerns and see if they can be rectified. My email address is ghaw@capitaljeep.com. Geoff Haw Fixed Operations Manager

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