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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.0
1,349 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,349 Reviews of Capital Chrysler Jeep Dodge Ram

October 24, 2024

Great staff all very supportive! Went in on Saturday and on Tuesday was already driving my new ride! Kudos to the whole team and special thanks to Yadi, Naz, Bara, Deep and Jade. More

by Marco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Dewan, Yadi Abrha, Bara Obeidat, Nazzal Koya, Deep Maiti, Jade Siffledeen, Mario Liberona
Oct 26, 2024 -

Capital Chrysler Jeep Dodge Ram responded

I will pass along your thanks Marco. We would like to thank you for sharing your sales experience with us and for choosing Capital, both are greatly appreciated. Enjoy your new ride. Geoff Haw Fixed Operations Manager

October 24, 2024

Sales was excellent. good service. That’s a very nice vehicle purchase. Keep up the good work. More

by simonpaquette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eljer, Dhiraj Batra, Daniel Mitchell, James Clark, Al Dewan, Yadi Abrha, Shwan Khoshnow, Brett Bohl, Ashley Stinson, Hovan Mustafa, Hosam Choucair
Oct 26, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello SImon, we appreciate you taking the time to share your sales experience with us. I hope you are enjoying your new Grand Cherokee and I will be sure to pass along your post to the entire team. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 22, 2024

Honest service, they apologize and fix the bill if a discrepancy is noted. Thank you! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek, Michelle Masionneauve
Oct 23, 2024 -

Capital Chrysler Jeep Dodge Ram responded

You are most welcome Karen. Thank you for trusting us with your vehicle's maintenance and for your patronage over the years. I will be sure to make your advisor Patrick and Michelle in service reception aware of your post and we look forward to the next time we can help you. Geoff Haw Fixed Operations Manager

October 21, 2024

This place always takes great care of my truck and keeps me very well informed along the way. Cannot say enough good about Capital and their team!!! More

by Cnurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who was doing oil changes today but that guy was nice to deal with , Paul El-Hayek, Patrick El-Hayek
Oct 23, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Happy to read that the team is taking good care of you and your truck. Thank you for sharing your service experiences with us and thank you for continuing to choose Capital for your vehicle needs, both are very much appreciated. Geoff Haw Fixed Operations Manager

October 19, 2024

As usual excellent customer service from the lads, great location for us nice and oocal More

by Pdolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Silva
Oct 21, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So glad that the team has taken good care of you again. Thank you for sharing your service experience with us and thank you for continuing to choose Capital for your vehicle needs, both are greatly appreciated. Geoff Haw Fixed Operations Manager

October 18, 2024

Very pleasant - always greeted with a smile whether over the phone or in person. Very responsive, timely. I have never had a single issue. I purchased my vehicle at this location and also service it here an More

by MadiM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gamblin
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read that our team has earned you as a long-term customer Madi. Thank you for sharing and thank you for choosing Capital for your vehicle needs, both are truly appreciated. We look forward to seeing you again. Geoff Haw Fixed Operations Manager

October 17, 2024

my leased Jeep broke down and i had it towed here as it was closest dealership they lied and told me i couldn't get a loan vehicle (courtesy vehicle) as i hadnt purchased an extended warranty (Jeep was 6 More

by Philedm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al Dewan, Husny Ismael, Ashley Stinson
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Phil, I am sorry that you changed your previous 5 star review. Unfortunately, the issue that you had was unavoidable and we tried everything we could to resolve this before it became a problem. When money is left owing with most finance companies, we usually pay them directly and it is an easy process to get everything completed for the customer. Your previous loan was financed through SCI via another Edmonton dealership. SCI refused to take payment from us directly, they said we had to deal with the dealership that you last purchased through. On the rare occasion that this happens we can usually deal with that dealership by phone and email to get the payout made, but in this case they were hard to deal with and made all attempts to avoid our requests. Our finance manager finally had to drive to their dealership in person to make the arrangements, hence the delay in finalizing everything for you. I am sorry for the inconvenience that this caused and that it soured your purchasing experience with us. I hope you are enjoying your truck and that this explanation has helped. If you would like to talk in more detail about your situation, please reach out to one of our finance managers and they will be more than willing to have this discussion with you. Geoff Haw Fixed Operations Manager

October 16, 2024

Parts guy and service desk lady were nice but the advisor I had was a little pushy More

by Uther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Shariff Hefford, Michelle Masionneauve
Oct 17, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Uther, we appreciate you taking the time to share your feedback with us. I am glad that both parts and service reception took good care of you. I would like to speak to Paul about him coming off as pushy but I don't see Uther as a name of a recent customer. If it wouldn't be too much trouble, could you please email me the name you used on the repair order along with your contact information to ghaw@capitaljeep.com so I can use your experience to improve. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 16, 2024

Long story short,CAPITAL JEEP SCAMMED ME. DO NOT EXPECT ANY AFTER SALE CUSTOMER SERVICE! They ignored and left me hanging for months before butchering my truck, taking personal things out an More

by Frederik Roy
Recommend Dealer
No
Employees Worked With
robbie Gordash, Geoff Haw, Kelly Small, Clint Thompson, Basem El-Hayek, Bara Obeidat, Evan Burow, Husny Ismael, Ismael Mirza, Nazzal Koya, Winston D'Arcy
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Frederik, I can't confirm or deny anything with regards to the conversations you had with your salesperson, as they no longer work for us. All I can do is go by the more recent facts. I see that ten months after you purchased your used Ram 2500 from us, we sent you bumper out to a reputable third-party company to be repaired to the best of their ability as per the notes on your contract. I am sorry if you are unhappy with their work. The pictures you sent us aren't good enough for us to see any obvious unacceptable work but if it is as bad as you say, please bring it by for us to look at it. If they didn't do a good job, they will be held accountable. Just to be clear though, the notes and what was allowed on the deal was to "touch up front bumper to our best abilities", not to send your bumper to a body shop to be repainted, so we will stand behind their touch up job but no more. If this works for you, please see one of our sale managers for them to look at your truck. Geoff Haw Fixed Operations Manager

October 11, 2024

Fast and effective service. They got my truck in right away and got the work done quickly. Even work with me on better pricing. More

by DDriller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek
Oct 16, 2024 -

Capital Chrysler Jeep Dodge Ram responded

I am happy to read that Basem and the team took good care of you and your truck. Thank you for sharing your service experience with us and thank you for choosing Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

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