Capital Chrysler Jeep Dodge Ram

I would extremely not recomend this dealership. I I would extremely not recomend this dealership. I bought my truck and left it at the dealership for 5 days to have the undercoating done and leather I would extremely not recomend this dealership. I bought my truck and left it at the dealership for 5 days to have the undercoating done and leather conditioning done. The day i was coming down to pick up my truck the called and said it had not got done. I was told by the finance guy i was dealing with that he was sorry and if i wanted to i could bring it back at another time and he would do it then. He told me that for them not getting the work done he would reimburse the anount of the pro package back to my credit card and then just call to book an appointment when i wanted it done next I informed him that it would be tough to clean once i drove it off this lot. He assured me that it would be a professional job abd cleaned properly. I called a couple weeks later to have the pro package done and i asked him if he was going to reimburse me the cost of the pro package at this time and he told me not a chance only if i did not want the work done. I said to him that he had told me he was going to give me my money back last time i had talked to him he proceded to tell me he said nothing of the sort and that i had not heard him properly. I wanted this undercoating done so i went ahead with it. Once i got to the dealership i was set up with a rental and i was told my truck would be in good hands. My truck was there for 2 days i had called the next day and mentioned that my tire monitors for the two rear tires had come on and when i filled the tires they had not gone out i was told they would look at them by the end of the day i was also told the pro package would be done and the chrome stripes on my doors would be removed. I showed up at 9 am the next morning as i said i would to pick up my truck and it still had the chrome stripes still on the door and they were just taking it to fill it up with fuel. They then proceded to tell me that they had just noticed my tires were low and took it to the service bay and found a nail in one and had to look further for a leak on the other tire. I had told them this was supose to be looked at the day before obviously this never got done as well as those chrome stripes i was promised that would be removed. I was told 45 min to and hour for my tires they came back a while later and said i needed a new tire and it would take a couple hours to complete. Where doed this tire have to come from i asked then to send a shuttle as i had another appointment with this truck that morning. I proceded to check the undercoating job that was done and they poorly cleaned the undercoating of the truck theu put the undercoating right over the clumps of mud . this is not an acceptable job in my mind. My truck sat out in the parking lot for a coulpe hours and when i seen it the window was wide open on my truck i asked why the window was open and all the could say was sorry that should have not happened. I told them that i had valubles in there and is this how they treat trucks they are noit working on . In the mean time i am still at the dealership waiting for my tire. I have now missed my appointment with my truck because of wairting for this tire. I had to wait 6 hours for a tire yes 6 hours i was told by the service advisor i would get a call from his boss with regards to my undercoating and why my window was left open. As the tire finally got done i was told to grab my keys from the mechanic as he was parking my truck. I went out to meet him and as he was exiting my truck with his dirty coveralls on my nicely cleaned leather seats he dragged his muddy boots over the chrome piece at the enterance if the door and scratched it. This is how my day went. I was asked to email Brad J si i had and did not get a response i also called him and left a voice mail and no response . A week went by i fanally got a call from someone and they said they would make it right i addressed my concerns and all they said they would make it right. They told me they wanted to sit with me and listen to my concerns and make it right. I was looking forward to talking to someone who might be able to address the concerns on the horrible service i have had with my new truck. I booked another appointment to have the undercoating redone again and a service and have the chrome strips removed from the doors. I showed up i was told they would give me a rental or one of there vehicles for the 2 days while they did this work again. The vehicle the gave me was discustingly dirty there were stains in both seats garbage and a complete mess in the back and white stains in the trunk. thois vehicle was discusting to driveto say the least. I got a phone call the next day that my truck would be ready in about half an hour or so they were just starting the oil change. I showed up 45 min later the oil change had not been started yet. I went into the shop to look at the undercoating job again and it had been done better this time but they still did not completely get all the mud off they coated over the time before. I waited for 2 hours for my truck to get an oil change. The next monday i got a message wanting to know how the pick up of mu truck went and looking for the hotel receipt as they were going to cover my hotel cost for coming down again. On Wednesday i got in contact with the guy from the dealership letting him know i was dissapointed i had to wait 2 hrs for my truck and the undercoating was better but not 100% he told me he had my hotel reciept and he would take care of it and he was sorry for my inconveniances. I was told someone above his pay grade would call me to hear my concerns as they did not sit down with me to address anythig. It has been a couple weeks now and no phone call and my hotel costs have not been reimbursed yer either. I an tired if being lied to and told sorry . If this is how a person gets treated when they buy a new vehicle why would they come back? More

I wanted a brochure on a vehicle. He told me to follow him (as it turns out, into his office). He told me to have a seat. I told him I didn't need to sit down, I just want a brochure. His tone totally him (as it turns out, into his office). He told me to have a seat. I told him I didn't need to sit down, I just want a brochure. His tone totally changes at that point as he realizes he can't sell me a car. He says "Oh, we don't have any of those brochures". I said "You're the dealer. You're supposed to have brochures on your products". He says "We haven't gotten the 2013 brochures yet because we don't sell many of those vehicles". This is in April 2013, so these vehicles have already been on sale for 8 months. He didn't care, just gave me an apathetic shrug. What would he care, he knows he's not selling me a car today. And he's not going to get another chance to sell me a car, either. He completely wasted my time, trying to pull car salesmanship on me, when all I wanted was a brochure. As soon as he found out he couldn't make money off me today, he couldn't care less about customer service. More