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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,565 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,565 Reviews of Capital Chrysler Jeep Dodge Ram

July 18, 2014

Repeated Customer as very happy with organization Bought my last two brand new vehicles here, very impressed with the organization and my last purchase was through Kelvin Pang. I think he bend over More

by oledad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pankaj Seth
July 17, 2014

one of the hardest decisions in life made easy People often associate buying a car with dealing in grumpy car salesmen who are just trying to make a quick buck. That's the kind of mentality I had w More

by jdd2589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 13, 2014

Awesome Everything about this place and the people are awesome! Delerviery for free right to my door! Couldn't ask for any better service then this place has More

by John_hancock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 12, 2014

Excellence Excellent service and quality. I would recommend Casey to anyone, he provided a fun and honest experience. When dealing with Parm nothing changed, sup More

by Wynsouw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 11, 2014

Kurt and Alex's customer service is 2nd to NONE! Kurt and Alex are consummate professionals with exceptional customer service and a passion for their jobs! My experience with other Staff wasn't favor More

by Gmanrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many others (above too) I'd rather not mention, Alexandra Yun
July 06, 2014

Standing here right now Not one single person is helping me. I'm about to walk out. Sale people are standing around watching videos on their phones. Not even a hello from any More

by Nothatsyou
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 07, 2014 -

Capital Chrysler Jeep Dodge Ram responded

Good morning Nothatsyou, We want to apologize for making you feel neglected during your visit here. Out of curiosity, what date and time were you here at? We know that this is not how we want our customers to feel during a visit to Capital, is there anything that we can do for you going forward? Please do let us know,

Jul 07, 2014 -

Nothatsyou responded

I was in the showroom yesterday, July 6th at roughly 3 or 3:15pm. My wife and kids and I walked in, the kids wanted to play in the play area so we took them there after a few seconds of standing around and I went back to the middle of the showroom. No acknowledgement from anyone. I stood around for about a minute or two then went back to the play area and my wife asked what the deal was so I told her. I went back to the middle of the showroom without any success. Went back to the wife and kids, took both boys to the washroom and walked right out without anybody saying a word to us. Got in our truck and drove away. We spent probably 15 or 20 minutes walking around the lot before going into the showroom and nobody came out to see us either. I've previously taken my Ram to the service department and it's been a decent experience but have never dealt with the sales side of Capital. Just disappointed that nobody wanted to see me a car.

Jul 07, 2014 -

Capital Chrysler Jeep Dodge Ram responded

My sincerest apologies, I just spoke with Brad Jinjoe our dealer principle and he wanted to extend his apologies as well. There is no excuse as to why you weren't looked after and we want to make things right with you. Out of curiosity what was it that you were looking for? If you are shopping for a vehicle, we can bring one out to you to test drive if you would like? Please do let us know,

Jul 07, 2014 -

Nothatsyou responded

We were looking at used Grand Caravan or maybe a Journey. I'm not sure how I would like to proceed. There are a lot of them available to purchase out there and I've got an appointment to look at another one today. We'll see how that goes first. I'm not trying to get anything out of this, I'm just expressing my disappointment at the lack of interest by the folks that were on the floor yesterday. We came in from out of town so it was a bit of a drive for really nothing. How did they know that I wasn't standing there with a cheque to buy the lifted white Ram in the showroom?

Jul 07, 2014 -

Capital Chrysler Jeep Dodge Ram responded

Sounds good, please do keep us posted. We would like to help any way that we can. The feedback is appreciated regardless, it gives us an outsiders look at the first impression our dealership gives and we now have an opportunity to reevaluate what we are doing.

Jul 21, 2014 -

Capital Chrysler Jeep Dodge Ram responded

Hey, Just wanted to do a quick follow-up and see how your vehicle shopping had gone? Wondering if going forward there might be anything else that we may assist you with? Please do let me know,

July 04, 2014

Casey is the the Swami of Sales ! Casey made my buying experience both comfortable and comically relieving. It was a family atmosphere and he was the big poppa of purchasing. Thanks Ca More

by Lauradeborah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 01, 2014

Will come back Casey was fantastic and very helpful. He went out of his way to help us and was exceptional at following through with his promises. In fact, I chose t More

by Melbuka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loga
June 28, 2014

Impressed Both people we dealt with were great they were very informative without pressure. Attentive and helpful. Concerned with our needs not what they wanted More

by Spike99g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 25, 2014

Complaint On June 22, 2014 I went to South Capital Jeep to check out the new Jeep Cherokee that I was thinking to buy for my daughter. I was received by Mr. Rya More

by rclementino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2014 -

Capital Chrysler Jeep Dodge Ram responded

Good morning, Is this in regards to the vehicle that Anna was buying? We are currently waiting for both our GM Sean Sumner and sales manager Lowell Epp to come in for their shift today. We will be reaching out to you later on this afternoon. We just didn't want you to feel that we had missed your review. Thanks,

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