Capital Chrysler Jeep Dodge Ram

"Good until they get your money" Red flags should have gone up when we were on our way to the dealership to view a vehicle we made arrangements to see. We got a call telling us they s Red flags should have gone up when we were on our way to the dealership to view a vehicle we made arrangements to see. We got a call telling us they sold the vehicle but they we willing to give us a deal on a new vehicle. When we got there, miraculously, the other guys financing hadn't gone through and it was suddenly available again. My wife and one of the salespeople looked over the Jeep Compass and there were some minor scuffs. She told us they only purchase pristine used vehicles. We test drove it even though there was a problem with the 4x4 module. We liked what we saw and sales people were friendly. We made our deal and paid cash for it. We couldn't take the vehicle home because the module was on order. We also purchased 3M Rock Guard, undercoating, and paint protection. We told we would be back in a week to pick it up and this would give them time to make sure everything was ready to go. My wife called the day before we were going back in to make sure everything was done and the vehicle was ready for pick up. She told them we would be there before noon. At 11:15 a salesman called demanding to know where we were. He was told we were almost there. It was raining that day so it was hard to tell how the vehicle actually looked. He gave us a quick run through, said the gas tank was full and asked if we had any questions. We couldn't think of anything at the moment and knew that we could look things up in the owner's manual. Surprise, surprise! no manual in the vehicle so we went in and asked for one and asked where the second set of keys were. The sales said he would try and find them for us. He got us a 2014 Manual because he could not find one for a 2013. He commented that sometimes you get one key and sometimes you get 6. He said to give him a week or so to try and locate it. We got our free gift and left. The gas tank was slightly above half full. We were tired of running in and out and decided just to let it go. Once we got home and the rain had stopped we noticed scrapes and scratches on the vehicle and the back bumper looked like it had been backed into something. We called the dealership and inquired about the key and told them that we had found damage on the vehicle. The salesman had told us that their quality control person could not verify that it had been there before and it was a used vehicle. There was not much we could do about proving who did the damage. We did the run around with the salesman for another week before we contacted the sales manager. He transferred us to the General Sales Manager who said he would give us a deal on another key. Parts was busy and he said he would get back to us. Never happened. We finally gave up trying to deal with them and purchased a key at another dealership. As long as you have no problems you could view it as a pleasant experience but if you have problems, once they have your money they don't care about you and just ignore you until you go away. I would not recommend this dealership to anyone. RECOMMEND THAT THEY TELL CUSTOMER STRAIGHT OUT HOW MAY KEYS THEY ARE GETTING SO THAT THEY CAN BE NEGOTIATED INTO THE DEAL OR AT THE VERY LEAST CAN BE CUT SO THAT CUSTOMERS ARE NOT RUNNING AROUND FOR WEEKS TRYING TO GET ONE THAT MAY OR MAY NOT EXIST. Also that the dealership work on its after customer service. More

It was all good....Until I got the truck home..... I travelled from BC to Edmonton to buy a 2009 dodge pick up from Zack Banks. He was great & very friendly as was Kristen Lyons. Not even 3 weeks after I travelled from BC to Edmonton to buy a 2009 dodge pick up from Zack Banks. He was great & very friendly as was Kristen Lyons. Not even 3 weeks after I got the truck home someone noticed that the chrome on front passenger wheel well was loose & the mud flap was missing. After inspecting this i realized that the whole wheel well was rusted out & someone has actually re-tacked the chrome to the wheel well. Then a couple weeks after that one of rear mud flaps flew off when I was on the highway, again after later inspection it is due to the high amount of rust. I have emailed & phoned Zack & others at Capitol Chrysler without any response!! I am deeply annoyed that they were all very friendly & helpful until they got my money & now nothing....... I definitely will NOT go back nor will I recommend them to anyone........... shameful. More

Capitol Dodge Jeep I recind my earlier comments.They inflated purchase price to cover a rebate I wasnt offered but have to pay GST on. Review for audit. I recind my earlier comments.They inflated purchase price to cover a rebate I wasnt offered but have to pay GST on. Review for audit. More

It took a long time but it's finally done. Sales promised that 3M and ProPack would be done 4 days after purchase but not done. RECOMMEND THAT SALES TALKS TO SERVICE BEFORE PROMISING WORK. Th Sales promised that 3M and ProPack would be done 4 days after purchase but not done. RECOMMEND THAT SALES TALKS TO SERVICE BEFORE PROMISING WORK. Then took car in for 2nd appointment and work not done due to family emergency which can happen. BUT THE WORK SHOULD HAVE BEEN STARTED 1ST THING THE NEXT DAY - but this 3 hour job not started until 2 hours before closing time the next day. Smell overwhelming when I came to pick up vehicle that night so did not take vehicle. Was given a loaner which they were going to charge me gas used. No. Came back with loaner and asked to have my iPhone sync'd but the module not working. Needed to make a 3rd appointment to have this fixed. RECOMMEND THAT ALL MODULES BE TESTED AND REPAIRED BEFORE VEHICLE SOLD. IT WOULD REDUCE CUSTOMER FRUSTRATION. The service writer's Alexus and Chelsey were very informative and tried to help as best they could and Alexus arranged the loaner which allowed me to get to my appointment while my vehicle was being serviced. Thank you for your help from both of you, made the service visits reasonable. Recently Dan in sales phoned me to tell me I was eligible for rebates and incentives to help reduce my payments. I bought vehicle outright so why wasn't I told of these rebates and incentives when I originally purchased the vehicle? What do you make of that? More