Capital Chrysler Jeep Dodge Ram

Throwing parts at my repair When our 2003 dodge Caravan started making noises and driving erratically recently, I had it towed to Capital Jeep Chrysler (so as to not cause any fu When our 2003 dodge Caravan started making noises and driving erratically recently, I had it towed to Capital Jeep Chrysler (so as to not cause any further issues by driving it there. It was making an odd humming noise, and the transmission "grabbed" and almost stalled out several times while sitting at stoplights.). I felt it would be best to have technicians trained on Dodge products diagnosing and fixing the problem. Boy was I wrong! To start, within 15 minutes of booking the van in with the service department, I received a call from one of the sales reps, saying if I wanted, I could save the repair costs, and just trade our van in on a new one. I thought this was odd, and said no, I thought it better to have our van repaired. We received a call from Jim, our service advisor, saying they had found codes that suggested they replace a module that controls the torque convertor, as well as a speed sensor. Thinking they would know best, we okayed the work. The repair took a week to get done (had to order in parts for our older van), and we had to rent a vehicle to cover the one being repaired. (no loaner was offered.) When the work was done, Jim called to say the repair was done but there were still issues, as during their test drives after the repair, during a panic stop, the tranny would not shift all the way back down to 1st gear. This was my first clue that they were guessing at the problem. I asked Jim what he suggested. He said they could investigate further and tear down the tranny and torque convertor, for another $600. This was after paying nearly $1300 to replace the module and sensor. I asked if the problem would only happen after a real panic stop, and Jim advised yes. Not wanting to spend too much money on our van, I said to not repair that and said if the issue returned or got worse we could look at it then. We got our van back and within 1 day of normal driving, it started doing all the same things that made us take it in for repairs in the first place (noises, grabbing and nearly stalling), as well as a couple of new ones (the speedo was jumping all over the place while sitting stopped at lights, and the tranny would not shift out of 2nd gear once we started driving again. ) Needless to say, I was somewhat upset. I called Jim. He said to bring it in on Monday and they would look at it. My wife and I both work, so that wasn't possible. I asked if we could bring it in earlier. Jim said Saturday. Again we were not offered a loaner. I had to demand it, stating we should not have to pay to rent a car while the repair they did not fix was looked at again. They did give us a loaner, but never offered to pay for our rental from before. Jim called later on Monday saying the technician now discovered something he had never seen in his 20 years of work, that a bearing in the alternator was worn and the vibrations (harmonics) was causing the humming noises we had heard from the start, and that the hum was fooling the module and speed sensor into thinking that the van was actually moving, even when it was not, and this was causing all the problems. Then I was told the alternator, including labour , would be another $500. I asked whether this may have been the problem from the beginning, and if they may have replaced the module and sensor needlessly. I was assured that no, "our technician is sure the module was bad from the beginning, and that he could not diagnose the problem without replacing it." I asked if I could have the old module. It wasn't possible. I spoke with service manager Hugh McLean, and told him that I did not feel I was being treated properly, and that I felt I was being charged to replace parts that did not require it. He said the best he could do is to not charge labour on installing the alternator. That did nothing to compensate me for the work I felt was done in error. UPDATE: Within hours of posting this comment I received a call from Cali. She let me know that the management team had further discussed my situation and decided that since it was so unusual, they would like to offer us a refund on the cost of the module. I felt this was a fair (still not perfect, but okay) offer. I wish this decision could have been arrived at from the start... Thanks Cali and Jeff. More

NOT SATISFIED, POOR QUALITY SERVICE, POOR FOLLOW-UP, EXCUSES I took my vehicle in to purchase a new tire and to have the tire installed because mine was damaged when I hit a steel bar on the highway. When I got I took my vehicle in to purchase a new tire and to have the tire installed because mine was damaged when I hit a steel bar on the highway. When I got back onto the highway a 4 days later (it sat for the 4 days because I did not need to use it) the new tire started to loose air. I had it filled up once and it was still loosing air. At Hinton at the Canadian Tire they said everytime the car bounced some air would leak out. They noticed a dent in the rim that was causing the air to slowly leak out. They ordered a new rim and I sat in HInton from noon one day to the next. Capital Chrysler put me in danger by overlooking this dent in the rim and it cost me a day and also hotel charges and meals. I was asking for $185. to cover my expenses because this should have never happened if the rim was changed out at the same time as the tire. Canadian Tire said the dent was very obvious. I believe that since I went to Capital Chrysler after 5 on a Friday the service department had a service order to put the new tire on and they overlooked the dent or they dented it themselves while switching out the tire. It was done by the oil service department and not the tire department and they were in a hurry. I had before pictures but they were not conclusive - too blurry and not taken from a good angle. So Hugh Maclean had lots of excuses for not paying me $185 for my out of pocket expenses. He tried to tell me that I hit a curb but let me tell you no curb would do the kind of damage that was done to that rim and besides there are no curbs on the Henday or the highway. He also ignored my email that he received two weeks ago from me and also ignored my phone message to him. He finally called me back when I left the second message. Too busy to answer me back so this definetly is a reflection on the service department - too busy to do a quality job. Overall, poor customer service and poor service work. I definetly WOULD NOT RECOMMEND this service deparment for your vehicle. Thiscertainly was not quality service. Also I just read two reviews on here that two different people took their vehicles in for service for something unrelated to their tires and both times service found nails in their tires. Just wondering. More

Embarrassing Customer Service at Capital By far the worst customer service I have ever received. I came in to purchase a new truck and was told what I was looking for wasn't in stock, but cou By far the worst customer service I have ever received. I came in to purchase a new truck and was told what I was looking for wasn't in stock, but could be brought in with no problem. I signed off on the agreement that this is the truck I would be purchasing, but later got a call that the truck I had been told was available was now in fact not. Two days later I received a call that my "truck" was in and to come in and sign papers. When I arrived there was a similar truck there with out the features I had requested and less options but was told there would be no price reduction as I had to pay to have it brought in. Obviously disappointed, and not wanting to purchases this truck as it was not the one I had been promised as well as other added extras that had been promised could not be accommodated that were signed off on. The salesman informed me that the price would still be the same and all added extras that were supposed to be included would now be an extra cost. When I did not want to purchase this truck and sign the paper work I felt that I needed to look elsewhere and find the type of customer service I deserved for spending that kind of money. I was referred to Trevor at Crosstown Dodge on the north side and can not say enough good things about my experience. Not only was it pleasant and a comfortable environment I got the exact truck I had wanted and was promised from Capital at a much lower cost and still with added extras. When I returned to Capital to retrieve my initial $1000 deposit that was put towards a truck that was not delivered I was told that I would not be "Getting my xxxxing deposit back" and the salesman walked away and grabbed a manager, I sat down with the sales manager to explain why I was taking my business else where, he then offered me the extras in the truck I initially wanted for a lower price to gain my business. When I declined I was again told that my deposit would not be returned ( which I might add is illegal, due to not signing any documents) and was then asked to leave. I plan on seeking legal advice and speaking to AMVIC so this situation can be acknowledged and resolved. This type of customer service is absolutely unacceptable and unprofessional and this dealership should be not only be ashamed but embarrassed of the type of business they are operating. More