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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

3.9
1,331 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,331 Reviews of Capital Chrysler Jeep Dodge Ram

January 08, 2023

Great service friendly staff got me in and out and back on the road with no more issues More

by Aallingham
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Patrick El-Hayek
Jan 08, 2023 -

Aallingham responded

Great service helpful staff repaired my vechical and got me back on the road thanks for the help

December 23, 2022

Well you know what I bought a car in December 23 And at 1st I thought I had a good deal there but unfortunately the sales manager and used car departmentry putting everything the blame was on me about how More

by Cliff
Recommend Dealer
No
Employees Worked With
Mark,Amy,Jennifer
Jan 02, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Elated to read that we could help you out Cliff. Thank you for taking the time to post your sales experience and thank you for choosing Capital, both are greatly appreciated. I will be sure to make the team aware how happy you are. Geoff Haw Fixed Operations Manager

December 20, 2022

My dad purchased a truck here and they were horrible to deal with. He came from out of town to sign the paper work and pick up the truck but about a week later they called to tell him they mixed up the VIN More

by Vanessa_okemow
Recommend Dealer
No
Employees Worked With
Alex
Dec 20, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Vanessa, I don't know what happened between you and Alex other than if he was aggressive, even in the slightest, it would be completely out of character for him. What I do know is that your Dad's paperwork was done and signed November 12th and Albert drove away with the truck. There was a clerical error that was found 3 days later that required him to return and sign the new documents. They tried on several occasions to inform him of the importance of returning and signing the deal and even offered him the option of DocuSign but he did not return to the dealership until December. The interest rate went up in December by 0.2%. This is not a price change nor is it something we control; this is the interest rate that is provided by the banks. I apologize for the mistake with the contract but had Albert either used DocuSign or returned to the dealership in the over two weeks remaining in November after he was informed, there would have been no change to his original deal. I am sorry that a deal could not be made. Geoff Haw Fixed Operations Manager

December 20, 2022

Service Advisor not very friendly at all. No return call from manager regarding issue with billing More

by Nikki
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Dec 22, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Nikki, sorry for the late response, minus 33 on the temperature gauge makes everything crazy around here. I believe our service manager Clint Thompson has reached out to you. I hope he can be of some help. Geoff Haw Fixed Operations Manager

December 09, 2022

The dealership was professional, courteous, efficient, on time. They provided a courteous drive both ways More

by c_connery
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Dec 13, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your service experience Richard and thank you for your continued business over the years, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

November 18, 2022

Friendly and clean work environment did an excellent job. Will be back again for my next oil change. More

by Dwayne
Recommend Dealer
Yes
Employees Worked With
John burke
Nov 18, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for posting your service experience Dwayne and thank you for choosing Capital, both are truly appreciated. We look forward to seeing you next time. Geoff Haw Fixed Operations Manager

November 16, 2022

Disagreement with service department on a warranty issue now they won’t call me back More

by darren
Recommend Dealer
No
Employees Worked With
Clint Thompson , Catherine Steeves
Nov 16, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Darren, I have spoken with both Catharina and Clint, the two employees you noted in your review, and based off of just your first name they don't remember dealing with this. It would be unlike us to not call back. Can you please provide your full name used on your repair order and a contact number so we can address your concern. If you wish you can email the information to ghaw@capitaljeep.com. Thank you. Geoff Haw Fixed Operations Manager

November 11, 2022

Was an amazing experience - they had me in new wheels within the day and delivered also! More

by snell
Recommend Dealer
Yes
Employees Worked With
Colin, Dustin, Mel
Nov 14, 2022 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read how amazing your sales experience was. Thank you for taking the time to share this and thank you for choosing Capital, both are greatly appreciated. Enjoy your purchase. Geoff Haw Fixed Operations Manager

November 11, 2022

Took way too long 2 hours for quick oil change but employees were polite and friendly More

by Adnan
Recommend Dealer
Yes
Employees Worked With
Aminos
Nov 15, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Adnan, thank you for your honest review and sorry that we didn't meet yours or our expectations this time. No excuse but we have been struggling with staffing issues primarily due to the cold/flu that has been going around and the day you showed up we were quite shorthanded. I hope you give us another chance to wow you the next time you are in need of an oil change. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

November 10, 2022

Everything was delivered as promised, quicker than i anticipated. I would not hesitate to bring my vehicle back More

by Nicholas John Salloum
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek
Nov 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you Nicholas, both your review and your business are very much appreciated. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

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